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Park Plaza Cardiff

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2,100 Reviews from our TripAdvisor Community

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There are newer reviews for Park Plaza Cardiff
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Showing 2,051: English reviews
Birmingham
Reviewed 1 week ago

Review collected in partnership with Park Plaza Hotels
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1Thank E6964LLsaram
Cardiff
Reviewed 2 weeks ago

Review collected in partnership with Park Plaza Hotels
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Thank christopherwK4043KB
London, United Kingdom
Reviewed 2 weeks ago via mobile

This was my first time visiting Cardiff so I can't compare between the hotels. However the cleaning in the room is not that good. It is like if this person cleaning in hurry! Plus the remote control was not working properly so someone was knocking the room door and ask me to reduce the TV volume which is not professional...

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Thank Ahmad H
ParkPlazaCardiff, Front Office Manager at Park Plaza Cardiff, responded to this review

Thank you for taking the time to review the Park Plaza Hotel. I have passed the feedback onto the Executive Housekeeper who will follow this up with the rest of the team. Please accept my sincere apology regarding the cleanliness of the room and your broken remote control. I'm pleased to hear however that you liked our hotel, we really...

London, United Kingdom
Reviewed 2 weeks ago via mobile

Well done Gianni!! You made our visit to Cardiff to see our daughter HoneyG in the X Factor . Human interaction and service of the highest quality. You extended a welcome at a late night visit that was over and above your regular duties . Thank you

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Thank LorezoLondon
Reviewed 3 weeks ago via mobile

Very nice hotel. Loved the lobby and the restaurant. The staff on reception were very formal and helpful. Room was very clean and well equipped. Only reason I haven't given full marks is because of the parking. Very expensive despite the discount the hotel gives you. Also very much enjoyed the 'smile' art in the middle of the hotel :)

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1Thank lauraflannel
Bath, United Kingdom
Reviewed 3 weeks ago

We had an excellent weekend stay in Cardiff. This hotel is centrally located with a public car park opposite the hotel. The hotel offers 20% discount. Check in was easy and efficient. As for the room it was very well appointed with all the amenities we required. Although the hotel was busy and we stayed on a Saturday we had...

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Thank Vivacat12
Cardiff, United Kingdom
Reviewed 3 weeks ago

Booked an overnight stay here as convenient for a concert we were attending in St David's Hall. This building used to be old Mid Glamorgan County Council offices so I was curious to see how it presented as a hotel. Nice welcome at reception and our room was ready to occupy. The room was OK. It was at the back...

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Thank Bev D
ParkPlazaCardiff, Front Office Manager at Park Plaza Cardiff, responded to this review

Thank you for taking the time to tell us about your recent stay. It appears that on this occasion we have fallen short of our usual high standards. Please accept my sincere apology for the issues that you highlighted. I will be conveying your comments to the management team. They will address the points you have raised regarding the breakfast...

Bath
Reviewed 3 weeks ago

A day away seeing our daughter at university, nice room, but second choice as first bathroom not great. Bed very comfy, as is the bath, could perhaps have more towels. A/c unit noisy so opened window, not great due to clocks in square. Food very good. Staff very good too

Review collected in partnership with Park Plaza Hotels
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Thank alexBath
Cheltenham, United Kingdom
Reviewed 4 weeks ago

Hotel very nice friendly staff and great food lovely room and near the centre of town so very convenient for shops and restaurants and we went to cineworld as well as going to Cardiff Castle parking close as well

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Thank Tessi42
Harlow, United Kingdom
Reviewed 4 weeks ago

Reception was good - reasonably quick and easy, rooms are a good size and well appointed, a fair bit of noise from the street and local bars (I was in room 203), so probably worth asking for a room facing the opposite direction, but other than that all good - We went out for dinner at a local restaurant, came...

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1Thank NickW1974
ParkPlazaCardiff, Front Office Manager at Park Plaza Cardiff, responded to this review

Thank you for your review on the Park Plaza. I'm so sorry to hear that you have lost faith in our hotel. It appears that we have fallen short on our usual high standards of service. Please be assured that I have met personally with the Night Team and discussed the issues that you highlighted regarding the difficulty you encountered...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Laguna Kitchen & Bar
Laguna Kitchen & Bar
Cuisines: European, British, Welsh
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Winner of the AA Hotel of the Year award for Wales and located in the heart of the city centre, The Park Plaza Cardiff oozes luxury and sophistication. The 4-star deluxe Park Plaza Cardiff is situated on Greyfriars Road, within easy reach of some of Cardiff's most historic and impressive sites including Cardiff Castle, the Millennium Stadium and all main shopping areas including St Davids Centre. Park Plaza Cardiff offers 129 state-of-the-art guestrooms - including superior & executive rooms and suites - each boasting a specially designed range of sumptuous fabrics and furniture. The hotel's Laguna Restaurant and Bar offers a fresh and original mix of local and international flavours and is previous winner of South Wales Restaurant of the Year. Contemporary conference facilities at Park Plaza Cardiff include 9 meeting rooms plus 1 large function room, all air-conditioned and offering high specification audiovisual and technical equipment. All conference rooms, guestrooms and public areas benefit from complimentary high-speed wireless Internet. Park Plaza Cardiff boasts a state-of-the-art health club within the hotel. The brand new Laguna Health & Spa comprises full gymnasium, 20 metre chlorine-free indoor swimming pool, Jacuzzi, steam room, studio and 8 massage & treatment rooms. ... more   less 

Additional Information about Park Plaza Cardiff

Address: Park View Greyfriars Road, Cardiff CF10 3AL, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: RM424 - RM1,171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Plaza Cardiff 4*
Number of rooms: 129
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Also Known As:
Park Plaza Cardiff Hotel Cardiff
Cardiff Park Plaza
Park Plaza Cardiff Wales
Hotel Style:
#1 Spa Hotel in Cardiff
#2 Luxury Hotel in Cardiff
#3 Business Hotel in Cardiff
#4 Romantic Hotel in Cardiff
#11 Family Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Park Plaza Cardiff staff and other travellers.
15 questions
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Hengoed, United Kingdom
Brighton and Hove, United Kingdom
3 months ago
London, United Kingdom
6 months ago

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Questions? Get answers from Park Plaza Cardiff staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room at the back overlooking city hall”
 of 5 bubbles LinP773, 22 Mar 2017 | Read review
“Don't go for room 203 - very noisy!”
 of 5 bubbles NickW1974, 28 Feb 2017 | Read review
“always ask for a quiet room, overlooks small copse.”
 of 5 bubbles BarbaraK10UK, 1 Feb 2017 | Read review
“Executive rooms are extremely spacious with power shower and extra king size beds.”
 of 5 bubbles mandy_thomas, 31 Jan 2017 | Read review
“face the court yard for quiet as the front of the building is very busy”
 of 5 bubbles turntani, 28 Jan 2017 | Read review
5 of 5