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The only redeeming feature of this hotel were the staff, very helpful and cheerful. However the hotel itself was dirty and run down, the twin bed in room 14 was horrendous, squeaked with every move - needs replacing!! No mattress or pillow protection or valances...More
Stayed at the hotel for a wedding.
Staff were very helpful, one female member of staff couldnt have been nicer or more helpful.
However the room we had was very poor, extremely dirty....draws missing off chest of draws.....dust everywhere. Outside fans making lots of noise....and...More
A lovely receptionist who welcomed us, we collected our key and took the bag to the room. The toilet was dirty, the extract filthy, the bathroom in need of some DIY and the curtains were torn. My wife decided she couldn't stay and I spoke...More
We were booked in to this hotel as part of a business trip to Cardiff and it was selected as we have 2 dogs with us. We stayed in one of the Mews cottages which was perfect for what we needed, however, it needed a...More
1 Thank Chrissy_and_Kev
Response from Craig S, Guest Relations Manager at Churchills HotelResponded 25 June 2015
Thank you for your comments, I'm sorry we did not live up to expectations & I hope we see you again soon.
Very friendly staff, nice bar area, bedding and towels clean, food excellent. Wifi free and worked well. Water nice and hot for shower and bath.
Bathroom had dirty/sooty hand prints and other stuff on walls.
Bedroom had food splattered on one...More
Thank Tom C
Response from Craig S, Public Relations Manager at Churchills HotelResponded 18 June 2015
TripAdvisor is proud to partner with LateRooms so you can book your Churchills Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.