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We checked in yesterday for an over night stay. The rooms smelt beautiful (random comment but important), they were clean and well presented. We had dinner in the restaurant and it was out of this world. A first class dining experience. The snug bar had...More
Response from Lauren E, Manager at Waterfoot HotelResponded 18 March 2016
Dear Gemma W
Thank you for taking the time to review your recent stay with team WF as we love to hear from our customers.
Gemma, we very much appreciate your feedback in relation to your experience and delighted to hear that you thoroughly enjoyed...More
Stayed at the hotel on the 30th of December for 2 nights with my family, asked when booking would there be any entertainment on on Nye to be told there definitely would be, I was delighted to hear this as I stayed here two years...More
1 Thank Triciaor87
Response from Lauren E, Guest Relations Manager at Waterfoot HotelResponded 2 February 2016
Thank you for your feedback in relation to your recent stay. I am sorry to hear that you were disappointed on this occasion.
I understand each of the points raised within your feedback has been dealt with by our General Manager to a...More
Stayed one night in this hotel, At the cost I expected so much more £95 for a nights stay. Room looked like it hadn't been cleaned properly in a long time. there was a lot of dust on the furniture and picture frames, Breakfast was...More
Had not booked. First in restaurant no-one at tables . tole only high tables left. Spent hour and half in restaurant still tables not filled? t
Sunday lunch very disappointing. party of three . Two of us had turkey and ham.tastless small portion of turkey...More
We are regulars at the hotel's bar and restaurant. The food is consistently good and service also - hence why we keep returning. When we visit, we normally have a drink in the Snug Bar before dining. The Snug Bar is cosy and has decor...More