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07/05/2017 08/05/2017
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    Mercure Aberdeen Caledonian Hotel

    10-14 Union Terrace, Aberdeen AB10 1WE, Scotland
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$19 US$78US$59View Deal
    US$64View Deal
    Traveller (138)
    Room & Suite (130)
    Dining (48)
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    Overview

    • Excellent36%
    • Very good36%
    • Average16%
    • Poor6%
    • Terrible3%
    Travellers talk about
    Free Wifi
    Free Parking
    Restaurant
    Room Service
    Bar/Lounge
    4 Star Hotel
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    May 7 May 8
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Reviewed 8 May 2016

    We booked a standard double room for a Friday night on a room only basis and were really pleased with the price - very reasonable for Aberdeen city centre. Our room overlooked Union Terrace Gardens and was very cozy and comfortable. Some noise heard from...More

    Helpful?
    Response from bourqueMrs, General Manager at Mercure Aberdeen Caledonian Hotel

    Dear MrsTpd Thank you for spending the time to review our hotel following your recent trip to Aberdeen. I am glad to hear you had an enjoyable stay and look forward to welcoming you again soon and next time look to get a 5 star...More

    Reviewed 7 May 2016

    cold room, no hot water, no shower cap, no toothpaste, no view, nice bed. staff were v nice particularly the poor duty manager who I complained to. The breakfast sausages were nice but I will never forget this hotel as the only one I have...More

    Review collected in partnership with Accorhotels.com
    Helpful?
    Management response:

    Dear benitac279c, Thank you for taking the time to tell us about your experience following your recent stay with us at Mercure Aberdeen Caledonian Hotel. Please accept my sincerest apologies as I fully appreciate that the unforeseen maintenance issues which affected the hotel during your...More

    Reviewed 6 May 2016

    Good service staff- who did all they could in the restaurant/bar area to look after me. When a part of my meal was not to my liking- they immediately addressed the issue - no questions asked. My request for a table/coffee for a private business...More

    Helpful?
    Response from bourqueMrs, General Manager at Mercure Aberdeen Caledonian Hotel

    Dear Sanda_BT_Hannon Thank you for your feedback following your stay. Firstly please accept my sincere apologies, as you mentioned at 6am we experienced an issue with our water system that was out of our control, whereby all of our rooms were effected by some degree....More

    Reviewed 5 May 2016

    What a lovely warm welcome. There are a number of comfortable table seating areas to relax and enjoy drinks, afternoon tea or just read. The open fires make it very inviting and homely. A short walk towards the spa which offers treat,ends or just laze...More

    Helpful?1  
    Management response:

    Dear naila h, Thank you for taking the time to tell us about your experience following your recent stay with us at Mercure Aberdeen Caledonian Hotel. I was delighted to read that you thoroughly enjoyed your recent stay with us and very much look forward...More

    Reviewed 29 April 2016 via mobile

    The restaurant has very limited food choice and is quite expensive. Also every other song is Adele, which is a bit grating after a bit. One of the foreign receptionists working fri 29th morning could do with retraining on how to use system, as, when...More

    Helpful?
    Response from bourqueMrs, General Manager at Mercure Aberdeen Caledonian Hotel

    Dear Mrjelly1983 It is extremely disappointing to hear your feedback and I would always encourage guests to let us know if they are not happy so we can look to resolve the issues straight away, it is regretful after a week of staying with us...More

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    About
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Multilingual Staff
    • Conference Facilities
    • Free Parking
    • Business Centre with Internet Access
    • Banquet Room
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$67 - US$119 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #13 Luxury Hotel in Aberdeen
    • #14 Romantic Hotel in Aberdeen
    Photos
    Traveller (138)
    Room & Suite (130)
    Dining (48)
    Hotel & Grounds (121)
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    Questions & AnswersAsk a question
    Kfisher-ox
    How close is this hotel to the city centre and bars and restaurants?
    27 March 2017|
    Answer
    Response from v-jolt | Reviewed this property |
    If you come out of the hotel and turn right at the end of the road you will reach union street. There are plenty of bars and places to go on that street also just slightly off union street there are a few nice bars and... More
    1
    Vote
    eunice l
    hi, do you have a gym at the hotel?
    24 March 2017|
    Answer Show all 2 answers
    Response from DonnyDave30 | Reviewed this property |
    I don't think so but you could use the stairs for a workout in stead of the lift?
    0
    Votes
    Jinty478
    Is there a swimming pool within the hotel could not see one listed however on one of the reviews a guest mentioned they had used the pool and spa could you clarify thanks
    30 July 2016|
    Answer Show all 5 answers
    Response from sebastienbrunet2016 | Property representative |
    Hello Jinty478, We do not have a swimming pool on property. There is however two Mercure in Aberdeen and our sister hotel (Mercure Ardoe House) does have a swimming pool and Spa. Best regards Sebastien
    0
    Votes
    Room Tips
    "Presumably some rooms have king size bed?"
    Read review
    "4th floor is quiet"
    Read review
    "Those with a view over Union Terrace Gardens, 4th floor preferably."
    Read review
    "Apparently the upgraded rooms with views of the gardens are nice."
    Read review