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Macdonald Hotels

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#21 of 62 Hotels in Aberdeen
Certificate of Excellence
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601 Reviews from our TripAdvisor Community

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Showing 583: English reviews
scotland
Reviewed 1 week ago via mobile

We bought a voucher for afternoon tea here- it's not our first time and it definitely won't be our last. The food was amazing and perfect for afternoon tea. The staff were lovely and made sure we had everything we needed and that our tastes were catered for. It was quiet when we went but perfect afternoon tea in the...

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Helpful?
Thank mytravelheaven
NorwoodHall, General Manager at Macdonald Hotels, responded to this review

Dear Guest Thank you for your kind review. I was delighted to hear you enjoyed your afternoon tea at Norwood. Chef offers a good selection of savoury and sweet treats which suit most people's taste. The Library is a beautiful relaxing room, with lovely views out onto the grounds. I am pleased to hear the staff looked after you well....

Reviewed 2 weeks ago

I had a voucher for afternoon tea. Booked a few weeks prior to arrival however hotel was completely disorganised on our arrival. Left standing for 10 minutes whilst they laid a table and moved chairs around. Customer service was very disappointing, a drinks order was taken and one drink was not what was asked for however no one around to...

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Helpful?
Thank Jill H
NorwoodHall, General Manager at Macdonald Hotels, responded to this review

Dear Guest Thank you for your review. Please accept our apologies for a table not being ready for you on arrival. Our main server crashed during the night and all bookings were lost, I do apologise staff had not made you aware of this on arrival. Our afternoon teas are very popular and we are proud to deliver a high...

High Wycombe, United Kingdom
Reviewed 2 weeks ago via mobile

Welcoming staff and warm greeting on arrival. Rooms nicely appointed and cosy. Had a bar lunch which was tasty and well prepared. Morning breakfast was freshly prepared to order. Overall a lovely stay. Would thoroughly recommend.

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Helpful?
Thank gareth0
NorwoodHall, General Manager at Macdonald Hotels, responded to this review

Dear Guest Thank you for your kind review. I was delighted to hear you found all aspects of your stay to be very satisfactory. The team at Norwood are all very customer focused and work hard to ensure guests are well looked after. Our rooms are very comfortable with either queen or king sized beds and generous sized bathrooms accommodating...

Aberdeen, United Kingdom
Reviewed 2 weeks ago

What a fantastic hotel. We only live 10 minutes away, but booked it as a birthday treat. We got an unbelievable deal for dinner, bed and breakfast when we booked direct on line. Warm friendly greeting by reception staff, complimentary room upgrade which I said was a nice birthday surprise. Reception obviously took note of that as we received a...

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Helpful?
Thank Sandra R
NorwoodHall, General Manager at Macdonald Hotels, responded to this review

Dear Guest Thank you for your kind review. I was delighted to hear you enjoyed your birthday celebration, Norwood is the perfect place to relax, enjoy a drink in the Library or the Georgian bar beside the fire, you can't get much better ! The kitchen brigade take great pride in preparing dishes using the finest ingredients, I am pleased...

Westhill, United Kingdom
Reviewed 3 weeks ago

Just atended a fabulous wedding and although we are locals decided to book a room for the night. Were lucky to get upgraded to a large room in the old part of the house. Bed was comfy, huge bathroom that looked shiny new and all in all a very pleasant stay. Staff at reception and breakfast friendly. Great meal at...

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Helpful?
Thank WeeBek
NorwoodHall, General Manager at Macdonald Hotels, responded to this review

Dear Guest Thank you for your kind review, I am delighted to hear you enjoyed the wedding celebration and your overnight stay. Norwood is pretty much the perfect wedding venue, beautiful historic building and lovely grounds for photographs, and a lovely function suite. Our feature suites in the old house are very tastefully furnished, our junior suites are also large...

Reviewed 4 weeks ago via mobile

Hotel is an old Victorion mansion. Rooms are spacious and big with a table and chairs plenty of plugs . Bed was really comfortable and also big. Bathroom was great aswell large walk in shower. Dont know how much it costs though as my work were footing the bill . The food in their restuarant was really good aswell. Bar...

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Helpful?
1Thank George M
NorwoodHall, General Manager at Macdonald Hotels, responded to this review

Dear Guest Thank you for your kind review, I am delighted to hear you enjoyed all aspects of your stay. All our rooms are very comfortable, large beds and large bathrooms all with seperate bath and shower. Our kitchen brigade are very passionate about preparing dishes from the finest produce, I am very pleased to hear you enjoyed your dining...

Aberdeen, United Kingdom
Reviewed 4 weeks ago

During a family wedding we decided to stay overnight . As there were 5 of us we asked if there were three rooms available. we were tod by a very nice receptionist (who told me this was her first solo booking) that this would be no problem. We had a great time at the wedding and a lovely overnight stay...

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Helpful?
Thank john b
NorwoodHall, General Manager at Macdonald Hotels, responded to this review

Dear Guest Thank you for your kind review, I am delighted to hear you enjoyed the wedding celebration and also enjoyed a comfortable overnight stay. I am pleased to hear the receptionist was helpful and arranged your room requirements efficiently. Macdonald breakfasts are well renowned for providing a good selection of continental options and a full range of fine cooked...

Porto
Reviewed 29 October 2016 via mobile

Within walking distance to the Robert Gordon University in Aberdeen. A 19th-century house featuring elegant period details with traditional rooms and a 7-acre garden. Efficient and courteous staff who were always prim and proper. The setting studies, and dining rooms were like a page out of a PG Woodhouse novel. Room rates are moderate tô expensive, but you can get...

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Helpful?
Thank Stephenpereira
NorwoodHall, General Manager at Macdonald Hotels, responded to this review

Dear Guest Thank you so much for your review. I am delighted to hear you enjoyed your stay with us, Norwood certainly is a stunning building. We are fortunate with our being situated in private grounds giving a great country house location, but still close to the city, and as you mention next door to Robert Gordon University. The team...

Nairn, United Kingdom
Reviewed 26 October 2016

On arrival we received a long winded explanation of how to get to our room take the lift down a floor walk to other lift along two corridors take the lift up a floor etc etc, dead spider on window sill and spider webs round window, on day of wedding arriving back from church we we ushered to a holding...

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Helpful?
Thank brucefarquhar2016
NorwoodHall, General Manager at Macdonald Hotels, responded to this review

Dear guest Thank you for your review. I am sorry to hear you were not happy with some aspects of your stay. Norwood Hall was very tastefully extended from an 18 bedroom hotel to 73 executive and jouior suite property several years ago, due to the lay out of the building some of the guest rooms are a distance from...

Perth and Kinross, United Kingdom
Reviewed 15 October 2016 via mobile

Having been a loyal Macdonald Hotel customer for 10 years now, we saw a deal for this hotel on Itison and decided to try this hotel. It's about 15 minutes out of Aberdeen centre so taxi needed or a car. Excellent 5 🌟service from all staff throughout our stay- just as I'd expect from Macdonald staff. Interior of hotel is...

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Helpful?
Thank Joanne O
NorwoodHall, General Manager at Macdonald Hotels, responded to this review

Dear guest Thank you for you kind review, I am delighted to hear you enjoyed your short stay with us. The hotel is a combination of a wonderful old hall seeped in character and interesting stories, in addition 40 junior suite bedrooms have been very tastefully added on in the recent years. I am surprised to read your comment regarding...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Norwood Hall Hotel was built in 1881 on the site of the 15th Century Pitfodels Castle. This truly magnificent Victorian mansion exudes character and charm, with roaring log fires, sweeping staircases and magnificent interior design. Set in seven acres of secluded gardens and woodlands this four star hotel is the ideal venue to host your wedding,family gathering, business meeting and team away day. Norwood Hall has 73 en-suite bedrooms including junior suites, four poster rooms and superb original house rooms, which include all the luxury and modern facilities of a 4 star hotel, whilst still retaining the history and ambience of days gone by.The new conference centre boasts seven superb conference rooms with state-of-the-art audio visual equipment which, along with the traditional Norwood hospitality and customer service, is guaranteed to make your conference a successful event. ... more   less 

Additional Information about Macdonald Hotels

Address: Garthdee Road, Aberdeen AB15 9FX, Scotland
Region: United Kingdom > Scotland > Aberdeenshire > Aberdeen
Price Range: RM358 - RM661 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Hotels 4*
Number of rooms: 73
Reservation Options:
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Also Known As:
Norwood Hall Aberdeen
Hotel Norwood Hall
Macdonald Hotels Aberdeen, Scotland
Hotel Style:
#15 Luxury Hotel in Aberdeen
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Questions & Answers

Here's what travellers have asked, with answers from Macdonald Hotels staff and other travellers.
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Questions? Get answers from Macdonald Hotels staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“could not find a fault with any of our rooms”
 of 5 bubbles N4568DXjohnb, 6 Nov 2016 | Read review
“No disabled parking areas”
 of 5 bubbles brucefarquhar2016, 26 Oct 2016 | Read review
“the upgraded king size rooms are lovely but a bit of a trek, had to get 2 seperate lifts to get to my room.”
 of 5 bubbles HJS492, 19 Sep 2016 | Read review
“Front facing rooms have a lovely view of the front gardens”
 of 5 bubbles wendyian, 6 Sep 2016 | Read review
“Not to far away from city centre”
 of 5 bubbles N6538VQjohnf, 24 Aug 2016 | Read review
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