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Smiths at Gretna Green Hotel

Hotels.comUS$127*
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Certificate of Excellence
05/06/2017 06/06/2017
1 room 2 adults 0 children
US$127*
US$127*
US$127*
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Smiths at Gretna Green Hotel
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1,376 Reviews from our TripAdvisor Community

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Showing 1,371: English reviews
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Lancaster, United Kingdom
Reviewed yesterday NEWvia mobile

Went for an overnight stay my husband and I. The hotel is really nice. The room was quiet small but very cosy with the fireplace and seating area. On close inspection the finishing touches could do with a little more attention to detail (skirting sand edges in the bathroom and door frame). We were seated for breakfast asked if we...

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Helpful?
Thank Jeanette P
Reviewed 2 days ago NEWvia mobile

Whent with my husband and stayed in smiths hotel the rooms are a touch of class staff lovely nice bar area and food would recommend this hotelif you were looking for a couple of nights away gretna out village is a good day out for shopping and lunch

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Helpful?
Thank mcloughlan
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you for your review, I am absolutely delighted to see you enjoyed your recent stay with us at Smiths! I hope to have an opportunity to personally welcome you back to Gretna Green in the near future. Kindest Regards Duncan

Reviewed 1 week ago NEW

Booked The Smiths as an extension to our wedding package which had been booked with the Old Blacksmiths venue. Paid extra to get a balcony room which was really nice. On arrival, reception staff were friendly and courteous and arranged for us to speak to one of the wedding planners so we could go over details for our wedding the...

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Helpful?
Thank Wilsons-travels
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you for your review, First and foremost, congratulations to you on your recent wedding! I am absolutely delighted to see you enjoyed your recent stay with us at Smiths. Your kind comments, particularly regarding the quality of our meals and service at Spoilt, are greatly appreciated and have been shared with our team. I look forward to personally welcoming...

Glasgow, United Kingdom
Reviewed 1 week ago via mobile

We unfortunately booked Smiths hotel for the stay and memory package. They book the Original Blacksmiths, you get a room and photographs. We booked a meal for 5 separately in the hotel. We paid a deposit and were called by a staff member of the hotel wedding team. She said to us that as our wedding was booked for 3pm...

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Helpful?
Thank Gordons4154
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you Gordon for your review, I must say I'm both shocked and disappointed to see you feel as though your wedding day was ruined. For the benefit of our future customers, there are a few issues you raise where I would like to provide some clarification: Check-in time at the hotel is guaranteed from 3:00 PM. Early entry may...

Cambridge
Reviewed 1 week ago via mobile

Great place to stay - bedroom comfortable and large. Wifi free with no silly log in process for a change. Food good - - Sunday lunch menu lasts all day and is value for money. Parking no problem. Do not trust post code in SatNav to find it.

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Helpful?
Thank Roger60Cambridge
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you Roger for your review, I am delighted to see you enjoyed your first visit to our hotel! I hope to have an opportunity to personally welcome you back to Smiths in the near future. Kindest Regards Duncan

Cumbria
Reviewed 2 weeks ago via mobile

Stayed for 2 days/nights as part of a couple of dozen group. Perfectly acceptable hotel, nothing major to complain about with the room, bar, or conference facilities. My room was on the front, but the other side faces the adjacent M74 and can be a bit noisy, which might affect some people's sleep. The wi-fi was good everywhere and very...

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Helpful?
Thank BigAlCumbria
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you Al for your review, I'm pleased to see you enjoyed your recent stay with us at Smiths. Your comments have been shared with our team and while I can't promise any immediate changes, we are considering ways to add additional power outlets in our accommodation. I hope it won't be too long before I have an opportunity to...

Reviewed 2 weeks ago

From the evening of arrival until we departed, we found all members of staff very helpful and courteous towards us. We had dinner on the evening we arrived plus breakfast every morning, and could not fault the quality of the food nor the service. The room was clean, tidy and airy with good comfortable seats. The central heating was quick...

Review collected in partnership with this hotel
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Helpful?
Thank samuellE909XM
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you Samuel for your detailed review, I am absolutely delighted to see you enjoyed all aspects of your recent stay. Your kind comments are greatly appreciated and have been shared with our hardworking team, who are delighted to receive them. I hope to have an opportunity to personally welcome you back to Smiths in the near future. Kindest Regards...

Reviewed 2 weeks ago

No mobile phone or internet signal in the hotel the kids hated the stay. The hotel is very dated and the shopping centre is small and all the shops are expensive. The town centre is the smallest I've ever seen. And there is nowhere to eat with kids

Review collected in partnership with this hotel
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1Thank carlbQ7339MC
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you Carl for your review, Complimentary high speed Wi-Fi is available throughout our hotel and we rarely (if ever) experience interruptions to our service. In the rare event a customer has trouble connecting, our staff remain on-hand to provide assistance. As for your views on Gretna Green, I'd argue there are a great deal of wonderful restaurants within the...

Reviewed 2 weeks ago via mobile

We visited this hotel last weekend as a family due to a wedding. We had our food and drinks in this hotel which was amazing !!!!! The decor is beautiful and i regret not booking a room in this hotel as it would have been worth every penny!!

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Helpful?
Thank Natalie F
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you Natalie for your review, I am absolutely delighted to see our restaurant impressed you! Fingers crossed it won't be too long before you have an opportunity to experience our accommodation during your next visit to Gretna Green. Kindest Regards Duncan

North Lanarkshire, United Kingdom
Reviewed 2 weeks ago

The hotel looks lovely on arrival. The bedroom looked nice enough but the bed was 2 single beds pushed together and covered with a mattress topper. The beds were different heights! The worst thing though was the bar which got taken over by several families who were all drinking together from the afternoon well into the night. their kids run...

Review collected in partnership with this hotel
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Helpful?
Thank cmjones27
Duncan-GG, Guest Relations Manager at Smiths at Gretna Green Hotel, responded to this review

Thank you for your review, I am disappointed to see you did not enjoy your recent stay with us at Smiths. Rest assured your feedback has been shared with our hardworking team and will prove invaluable as we look to improve in future. I sincerely hope to have an opportunity to welcome you back to Gretna Green. I assure you...

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05/06/2017 06/06/2017
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about Smiths at Gretna Green Hotel

Address: Gretna Green DG16 5EA, Scotland
Region: United Kingdom > Scotland > Dumfries and Galloway > Gretna Green
Price Range: RM495 - RM1,013 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Smiths at Gretna Green Hotel 4*
Number of rooms: 50
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Also Known As:
Classic Hotel Gretna Green
Gretna Green Classic Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Smiths at Gretna Green Hotel staff and other travellers.
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Questions? Get answers from Smiths at Gretna Green Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Balcony rooms facing the Gretna Green Blacksmiths shop are lovely.”
Wilsons-travels, 18 May 2017 | Read review
“Ask for room at the back if you're bothered by traffic noise as motorway is nearby.”
MLS1691, 26 Apr 2017 | Read review
“You wont regret booking one of the suites!!!!”
josie198579, 25 Apr 2017 | Read review
“Back of hotel against motorway, but was not an issue.”
Lynx60, 20 Apr 2017 | Read review
“Thistle Suite was fantastic ”
jackied060567, 11 Apr 2017 | Read review
5 of 5
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US$127* /night
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Prices are for 1 room, 2 adults
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