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Waldorf Astoria Edinburgh - The Caledonian

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#56 of 150 Hotels in Edinburgh
Certificate of Excellence
GreenLeadersSilver level
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Waldorf Astoria Edinburgh - The Caledonian
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3,346 Reviews from our TripAdvisor Community

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There are newer reviews for Waldorf Astoria Edinburgh - The Caledonian
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Showing 3,114: English reviews
Fort Lauderdale, Florida
Reviewed 21 January 2017 via mobile

Wow - I have never reviewed a hotel before even checking out. Having stated at The Caledonian in the past, we were so excited to stay at this classic Edinburgh hotel. The day before checking in, we received a text asking if there is anything the hotel could put in our room before arriving - terrific! I asked for tea...

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Helpful?
8Thank Brian C
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Brian C, Thank you for taking the time to review your recent stay with us. I am sorry to read that we let you down on so many different occasions and I can assure you, this does not represent the world renowned standards we are famed for. I am disappointed that we were not able to meet your expectations...

Washington DC, District of Columbia
Reviewed 21 January 2017 via mobile

This hotel is lovely aesthetically and the staff in the lobby (bellmen/doormen, concierge) were delightful. My fiancé and I are both diamond members and we booked a deluxe queen room from 1 Jan - 3 Jan. When we arrived, they upgraded us into a premium queen room, a nice surprise since Edinburgh is busy for NYE. The "upgraded room" was...

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4Thank rmw1224
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear rmw1224, Thank you for your recent review. I am delighted that my colleagues in the Reception area made such an impression. I am however concerned to read of your overall experience and I believe my colleague in our Guest Relations team has been in touch with you directly to discuss your stay. I trust you had a safe journey...

Hong Kong, China
Reviewed 19 January 2017

It was a disappointing stay for our honeymoon. Bath rails in the toilet was broken. A stray pube left behind from a previous guest was not cleared away in the toilet during our 3 day stay there. Daily water was not given during housekeeping and have to phone guest services for water. Bedroom slippers were missing from the room and...

Review collected in partnership with Waldorf Astoria
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4Thank jessicatyc
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear jessicatyc, Thank you for choosing to stay with us to celebrate your honeymoon and wishing you many congratulations, once again. I am very disappointed to learn however that we were unable to exceed your expectations during your recent visit for which I apologise. I will be reviewing your comments with the relevant managerial teams to ensure that disappointments of...

glasgow
Reviewed 18 January 2017 via mobile

Booked the Carriage room for a one night stay. Usual Hilton welcome by friendly staff. The Carriage room has the look, feel style and ambience of staying in an old steam train carriage. If you are booking this room then be prepared for a very high window with automatic blind, dark features (black walls) small sink in bathroom. It is...

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Helpful?
1Thank drebir
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear drebir, Thank you for your recent stay with us at Waldorf Astoria Edinburgh - The Caledonian. I am pleased to read your feedback particularly regarding the service you received from our team and that you did enjoy your room. Your comments to your fellow travellers are appreciated. I do hope to be able to welcome you back. Best regards,...

Tranent
Reviewed 18 January 2017 via mobile

Booked this as a final Christmas/New Year blow out for the hubby and I. We stay couple times a year in Edinburgh, enjoy a nice restaurant, drinks and an evening away from our kids, and have stayed in some lovely places. Most better than the Waldorf. It's lovely, don't get me wrong. It's a beautiful historic hotel, clean, comfortable rooms...

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Helpful?
1Thank Gill W
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Gill W, Many thanks for your review and for choosing us for your recent visit. It was a pleasure to have had you and your husband here, especially over the festive season and I am pleased that, overall, you enjoyed your stay with us. We take all comments, positive and constructive, very seriously and so I will be communicating...

Glasgow, United Kingdom
Reviewed 17 January 2017

Room 169- AVOID we arrived on 30th Dec 2016 having been married earlier in the day. There were 4 members of staff on reception but only 2 seemed to be dealing with arrivals. We stood in the queue whilst a member of staff took our small case and placed it out of the way. When we had checked in we...

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Helpful?
1Thank alifleet
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear alifleet, Thank you for your recent stay with us and for taking the time to share your feedback. I am very disappointed to read that your room was not to your satisfaction for which I apologise. It is extremely surprising too to learn of your disappointment in regards to the service you received from our team as this is,...

Joliet, Illinois
Reviewed 17 January 2017 via mobile

Where do I even start?? Generally speaking most rooms in Europe are pretty small, but the room my friend and I stayed in blew me away! We had a room facing the castle with two double beds. The room and bathroom was spacious and the turndown service was lovely. The hotel has a spa/fitness center... the hot tub was not...

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Thank laura a
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear laura a, Thank you for your recent patronage and wonderful review. It is of such pleasure to read that you thoroughly enjoyed your stay from start to finish. I look forward to welcoming you back again in the near future for another unforgettable experience and please be sure to book directly through our website - waldorfastoriaedinburgh.com - to accrue...

Clitheroe, United Kingdom
Reviewed 16 January 2017 via mobile

Recently stayed here for one night with two friends in a double double room (2xdouble beds) with a castle view!! The castle view was stunning and definitely worth the small extra charge! The room and bathroom was equally as stunning and huge! Knowing it is an iconic hotel the room exceeded expectations as sometimes can be dated, but this wasn't...

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Helpful?
Thank JodieG_1988
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear JodieG_1988, Many thanks for choosing to stay with us and I am thrilled to read that we exceeded your expectations. Your comments are greatly appreciated by all the team here at Waldorf Astoria Edinburgh – The Caledonian. I look forward to welcoming you back in the near future. Best regards, Dale MacPhee General Manager

Nairn
Reviewed 16 January 2017

The staff were very friendly and helpful. The family room was huge with 3 windows overlooking the top end Princes Street and great views looking over the Forth towards Fife. The breakfast was very tasty and the gym,sauna,pool were great.

Review collected in partnership with Waldorf Astoria
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Thank elenar227
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear elenar227, Many thanks for choosing us during your recent visit to Edinburgh. I am thrilled that you thoroughly enjoyed your stay from your room, to breakfast and to the Spa and I look forward to welcoming you back again soon. Please be sure to book directly through our website - waldorfastoriaedinburgh.com - for the best deals and exclusive offers....

Brisbane, Australia
Reviewed 16 January 2017

The room we originally booked was listed as a Premier Queen Room at 239 GBP per night. However, when we were shown to our room, it was furnished with a very small double bed, certainly much smaller than we had expected for a room listed as a "Premier Queen." We asked for an upgrade to a room with a bigger...

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Helpful?
Thank Vynette H
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Vynette H, Thank you for choosing us for your recent stay and I am pleased to read that you enjoyed your visit and that the stunning view of Edinburgh Castle enhanced your experience. I trust you travelled home safely and I look forward to welcoming you back. Best regards, Dale MacPhee General Manager

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Staying in West End

Neighbourhood Profile
West End
Prevailing winds meant that most cities that grew in industrial Britain had their most desirable neighbourhoods to the west – upwind of factory fumes. Edinburgh was no exception, with its wealthiest citizens settling in its West End and leaving behind grand Georgian townhouses, private gardens and genteel crescents. These backstreets remain as dignified and sleepy as ever, and most of the action here lies along the district’s busy main roads. Lothian Road connects to southern Edinburgh and harbors a vague entertainment district: three theatres and the city’s main indie cinema. All attract a select crowd, the sort who appreciate the Saturday Edinburgh’s Farmers’ Market around the corner. The West End’s other great thoroughfare, Shandwick Place, is dominated by trams trundling out to the suburbs and airport, and shoppers picking up last-minute items before hopping aboard.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Pompadour by Galvin
The Pompadour by Galvin
Cuisines: French, European, British, Scottish
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Waldorf Astoria Edinburgh - The Caledonian, or the "Caley" as it has become affectionately known among Edinburgh folk, was and still is the epitome of style and excellence. The large, rose-coloured Permian sandstone facade, quarried in Dumfries, dominates the skyline of the city's west end. The hotel has not only remained a focal point for more than one hundred years, but a symbol of the very best of Scottish hospitality. The Caley's pivotal position at the very heart of Edinburgh has always been its greatest asset. Created out of the 19th century railway boom, the five star hotel is looking to the future with confidence and pride in its ability to keep pace with the times. The hotel's reputation is as justified now as it was when the hotel first opened its doors in 1903. ... more   less 

Additional Information about Waldorf Astoria Edinburgh - The Caledonian

Address: Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)
Region: United Kingdom > Scotland > Edinburgh > West End
Price Range: RM1,021 - RM3,129 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Edinburgh - The Caledonian 5*
Number of rooms: 241
Reservation Options:
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Also Known As:
Hilton International Edinburgh
Hilton Edinburgh
Edinburgh Hilton
Waldorf Astoria Edinburgh - The Caledonian Scotland
Hotel Style:
#4 Green Hotel in Edinburgh
#8 Spa Hotel in Edinburgh
#18 Family Hotel in Edinburgh
#30 Business Hotel in Edinburgh
#32 Luxury Hotel in Edinburgh
#33 Romantic Hotel in Edinburgh
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Questions & Answers

Here's what travellers have asked, with answers from Waldorf Astoria Edinburgh - The Caledonian staff and other travellers.
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Questions? Get answers from Waldorf Astoria Edinburgh - The Caledonian staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Overlooking the castle, these are at premium rate but worth it.”
The Fat Punter, 23 Apr 2017 | Read review
“Request a remodeled room”
ermes73, 23 Apr 2017 | Read review
“Castle view room if possible”
cheryl01756, 22 Apr 2017 | Read review
“Avoid standard rooms, especially below first floor”
  • Room with a view
bjorkby, 12 Apr 2017 | Read review
“Ask for a room with an Edinburgh Castle view”
stj0hnm, 11 Apr 2017 | Read review
5 of 5