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Norton House Hotel & Spa Edinburgh

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#43 of 150 Hotels in Edinburgh
Certificate of Excellence
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Norton House Hotel & Spa Edinburgh
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1,389 Reviews from our TripAdvisor Community

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Showing 1,357: English reviews
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Edinburgh, United Kingdom
Reviewed 1 week ago via mobile

I booked a table for 9 people for Mother's Day. The service beforehand was poor but service on the day was absolutely awful. I called three weeks before the date and paid a £10pp deposit. When I called up the following week they had no record of my booking... luckily I called otherwise we would've turned up and had no...

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Helpful?
Thank paperclip57
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you very much for taking the time to post a review following your recent visit to Norton House Hotel & Spa. We do take all feedback extremely seriously as this helps us to understand where improvements can be made. Please accept my apology that your recent experience was not up to our usual high standard. If you could email...

Coatbridge, Scotland, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 17 January 2017 via mobile

Having visited the Norton House Hotel several times for spa treatments and been impressed by the facilities we had no hesitation in booking in overnight when attending a friend's family celebration. To say we were impressed is an understatement. The event was excellent. Service, food and the setting were superb. While within easy travelling distance of Edinburgh and near to...

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Helpful?
Thank IGA131
About Hotel's Favourite Review
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for posting a review following your recent visit. I am delighted you enjoyed all aspects of your stay, especially your friend’s family celebration. It is great to read that you will return in the future and I look forward to welcoming you back to Norton House. Kind regards Chris Monks

Dundee, United Kingdom
Reviewed 1 week ago via mobile

Fortunate to be invited as wedding guest, food and service excellent. Wedding breakfast in ballroom, food served was excellent, presentation too excellent. Watch out for waiters serving the food it is like synchronised swimming! Formation serving only bettered by the red arrows. Room spotless and well furnished, only teas left in room though no coffee which was surprising. Breakfast very...

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Helpful?
Thank romeo4
Blairgowrie, United Kingdom
Reviewed 1 week ago

Hotel is in need of a makeover. Furniture and fittings and old and worn. Front of house staff need to be there. Had to wait at the desk for a period of time before being seated. Staff did not seem to know what their roles were and were not communicating with each other. For dinner we were led to a...

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1Thank ChristineM191250
Abernethy, United Kingdom
Reviewed 2 weeks ago via mobile

Grounds & hotel are lovely. Had an amazing massage and facial from a girl named Paula, she was brilliant. Staff very nice. Two weddings on when we arrived so a little bit noisy into the early hours which is to be expected considering. Parking easy, room very nice & clean. Room service speedy. Would definitely go back again, mainly for...

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Helpful?
Thank Feefee2106
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

I appreciate you taking the time to post a review following your stay for a hen party. I am delighted you found the hotel and grounds to be lovely and I am pleased that your massage and facial was amazing. I will thank Paula personally for being highlighted in your feedback and I am sure she will take great encouragement...

Perth, United Kingdom
Reviewed 2 weeks ago via mobile

The staff were friendly and hotel was clean however the finer details let it down. Our fridge was not working in the room - the carton of milk and bottles of water were roasting. I mentioned to the staff member of reception who said he would get it fixed for us returning from the spa. When we returned the fridge...

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Helpful?
Thank Gemma G
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for posting a review on Trip advisor. Your feedback is really important to us and whilst we naturally enjoy receiving positive reviews, we add just as much importance to comments letting us know where we did not do well. Whilst I was delighted to read the staff were friendly and the breakfast lovely, I was disappointed to read...

Reviewed 3 weeks ago via mobile

Visited today with an itison voucher. Very accommodating after I forgot to print the voucher 🙈 afternoon tea was lovely. Wish I caught the girls name as she was great. Credit to the place. Great selection and lovely setting. Made me want to actually stay in the hotel itself.

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Helpful?
Thank Charlotte F
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for taking the time to post a review following your recent visit. I am delighted you enjoyed Your afternoon tea and it is great that our team were able to assist you with the voucher. I do hope we have the pleasure of welcoming you back to Norton House in the very near future. Kind regards, Chris Monks

Glasgow, Scotland
Reviewed 3 weeks ago via mobile

Lovely arrival up the long drive. Plenty of parking. Check in efficient and friendly. Nice to be shown to the room instead of being given the key and left to find it on your own. Room was ok. A bit tired e.g. marks on wall in corner behind the chair, bathroom door damaged. Allow plenty of time to run a...

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Helpful?
Thank JoanGlasgow
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

I appreciate you taking the time to share your comments following your recent visit to Norton House Hotel & Spa. I am pleased that you found dinner to be delicious and the waiting staff excellent, however I am disappointed to read that you encountered some frustrations and I apologise that your visit did not meet expectations. Please be assured that...

Reviewed 3 weeks ago via mobile

We visited for a spa day with afternoon tea. From beginning to end the whole day was amazing. Staff were welcoming and friendly, very attentive. Spa treatment was second to none,Tara my therapist gave a fabulous massage. The relaxation room was just perfect. Afternoon tea was lovely, fresh well prepared food. The whole place was spotlessly clean. Will definitely be...

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Helpful?
Thank Sharon O
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

I am grateful to you for taking the time the time to post a review following your recent spa day. I am delighted to read that you enjoyed all aspects of your Spa experience and it is pleasing that you had such an amazing day. I will personally thank Tara for being highlighted in your feedback and I am sure...

Mumbai (Bombay), India
Reviewed 3 weeks ago

This hotel is palatial. It is spread out over a large green property and the team there spoil you with their hospitality. We arrived early in the morning and the staff accommodated by giving us an early check in. The breakfast spread was excellent with a lot of vegetarian options as well. I tried vegetarian sausages for the first time....

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Helpful?
Thank Sohin-13
ChrisMonks72, Deputy General Manager at Norton House Hotel & Spa Edinburgh, responded to this review

Thank you for sharing such great comments following your recent stay at Norton House Hotel & Spa. I am delighted you had a wonderful experience and it is great that you found our breakfast offering to be excellent. I do hope myself and the team have the opportunity to welcome you back again soon. Kind regards, Chris Monks

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
Official Description (provided by the hotel)
Norton House Hotel & Spa, one of the finest country house hotels in Edinburgh and AA Hotel of the Year Scotland 2010. The perfect backdrop to any wedding in Scotland, this romantic venue will make your Scottish Wedding dream come true. Built in 1840, Norton House Hotel & Spa in Edinburgh, Scotland was always intended as a traditional country retreat, removed from the bustle of the city. This four star hotel in Scotland is just a 20-minute drive from Edinburgh city centre and a mere ten minutes away from Edinburgh Airport. Situated in 55 acres of grounds, Norton House Hotel & Spa Edinburgh offers 83 bedrooms, including 36 luxury executive bedrooms, junior suites and the master suite. Norton House Hotel in Scotland offers the popular contemporary Brasserie. ... more   less 

Additional Information about Norton House Hotel & Spa Edinburgh

Address: Ingliston, Edinburgh EH28 8LX, Scotland
Region: United Kingdom > Scotland > Edinburgh
Price Range: RM637 - RM1,515 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Norton House Hotel & Spa Edinburgh 4*
Number of rooms: 83
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Hotwire, Agoda, Priceline, TripOnline SA, HotelQuickly and Evoline ltd so you can book your Norton House Hotel & Spa Edinburgh reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Norton House Hotel And Spa Edinburgh
Norton Hotel Edinburgh
Norton House Hotel & Spa Edinburgh Scotland
Hotel Style:
#6 Spa Hotel in Edinburgh
#10 Family Hotel in Edinburgh
#10 Business Hotel in Edinburgh
#25 Romantic Hotel in Edinburgh
#27 Luxury Hotel in Edinburgh
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Questions & Answers

Here's what travellers have asked, with answers from Norton House Hotel & Spa Edinburgh staff and other travellers.
29 questions
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Questions? Get answers from Norton House Hotel & Spa Edinburgh staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If booking suite try to ensure it is not a duplex room you are choosing as the layout is not great. Have stayed before in the Lomond Suite.”
ChristineM191250, 15 Apr 2017 | Read review
“we had the exec which was very spacious for the 4 of us together!! and very comfortable”
brugeegg, 27 Mar 2017 | Read review
“if you have any special requirements The Hotel was happy to oblige”
diddyd331, 18 Mar 2017 | Read review
“Executive rooms are good and have balconies.”
MarionM405, 18 Mar 2017 | Read review
“Only went for afternoon tea but family have stayed and found it very good”
763pams, 3 Mar 2017 | Read review
5 of 5