127 North Street, St. Andrews KY16 9AG Scotland
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About
#14 of 16 hotels in St. Andrews
Location
Cleanliness
Service
Value
Kinnettles Hotel is a bespoke luxury hotel nestled in the heart of the home of golf, St. Andrews. This 5-star boutique hotel will impress with its modern yet elegant look. The hotel hosts 15 luxurious suites sumptuously decorated in a traditional Scottish style. The state of the art ESPA spa offers prestige ESPA treatments and products. Furthermore you can also enjoy the sauna, steam room and jacuzzi. Kinnettles Hotel has been designed to offer guests a truly memorable experience whilst delivering unparalleled service. Architects J. Hall and D. Henry designed and built the hotel in 1879, for over 135 years the building has served as a monumental destination for visitors to the town. After its most recent renovations which were completed in 2017 this hotel has now been delivered into the 21st century whilst strongly maintaining its roots with traditional Scottish décor.
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Fitness / spa changing rooms
Free breakfast
Horseback riding
Children's television networks
Highchairs available
Airport transportation
Wifi
Sauna
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Steam room
Baggage storage
Concierge
Non-smoking hotel
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
Romantic
Languages Spoken
English, French, Spanish, Italian and 1 more
Hotel links
Location
100Great for walkers
Grade: 100 out of 100
89Restaurantswithin 0.5 km
62Attractionswithin 0.5 km
127 North Street, St. Andrews KY16 9AG Scotland
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266Reviews7Q+A33Room tips
Reviews
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Reception fine - it is a boutique hotel so no grand entrance - just rather steep (and broken) external steps. We had the Castle Room (suite) which was superb with all the facilities required. The one exception according to my wife was the totally inadequate shelving in the bathroom - virtually non existent. Superb shower though! Reading these reviews now there is mention of a bar - never found it - no mention of it. Was it through the kitchen? Parking was a nightmare! On both days Friday and Saturday but eventually found on street paid for parking which was not expensive - just be prepared to circle indefinitely if you check in during the afternoon. All in all a nice boutique hotel - a bit quirky - very close to the Old Course which is presumably why it can charge what it does. I would expect a bit more personal service for this price elsewhere in Scotland.…
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Date of stay: September 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Hotel's Favourite
We loved this hotel and everything about it! We were greeted by Raphael, who was extremely helpful and friendly; he immediately made us feel welcome. Our room was spacious, beautifully furnished and very well appointed. We had drinks in the bar downstairs before heading out to a restaurant (recommended by Raphael) for dinner. Although our room faced the main street it was very quiet and we slept well in the comfortable bed. Breakfast was good and, again, the staff were lovely. We thoroughly enjoyed our visit.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Ask Raphael for good places to eat. (Also, have a drink at the bar with him - he's extremely...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kinnettles committed by voice and by email to refund me for 50% of the rate for the last day if we checked out early. We did check out 1 day early and I’m still calling, emailing and leaving messages trying to get my UKP1,014.28 refund. Not seen the money (now 8 weeks overdue), no-one will answer my calls, emails and messages.
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Date of stay: July 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Klaudia Budzinska, General Manager at Kinnettles Hotel
Responded 2 days ago
Dear Roger S, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We value the opinions of our guests and take every review seriously. We understand that you had a concern regarding a refund request for a non-refundable rate. We sincerely apologize for any confusion or inconvenience you may have experienced. Non-refundable rates are a cost-effective option for our guests who are certain about their travel plans, but they come with a strict cancellation policy, as you mentioned. Our cancellation policy for non-refundable rates is in place to provide our guests with lower rates in exchange for their commitment to their reservation dates. Unfortunately, we are unable to offer refunds or changes to these reservations, as stated in the terms and conditions at the time of booking. We understand that travel plans can change unexpectedly, and we recommend considering our flexible rate options for future stays. Our flexible rates allow for greater flexibility when it comes to cancellations and changes to your reservation, providing peace of mind for your travel plans. Once again, we apologize for any inconvenience you may have experienced and appreciate your understanding of our policies. We hope you will consider staying with us again in the future, and we will do our best to provide you with an excellent experience. Thank you for choosing Kinnettles, Sincerely, Klaudia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The good news is that the location is excellent, and if you can get a space there is a free car park next door. The room was very comfortable, despite the puzzling lack of what we Yanks call “wash cloths” in the bathroom. A lack of bathroom counter space seems universal in Scotland. The bad news is that the entire staff we saw in two days consisted of very young people who were not very friendly or knowledgeable about the hotel or the local shops and pubs. They have a “spa,” and charge extra for its presence, but I’m not sure how many travelers want a steam or hot tub indoors with strangers post- COVID, and on a trip to St. Andrews. Services, like a massage, carry an added charge. The breakfast buffet was all self-serve, and was passable. The bar was closed for renovations.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Klaudia Budzińska, Owner at Kinnettles Hotel
Responded 5 days ago
Dear MalefromOhio, thank you for staying with us and taking the time to leave feedback. I apologize that you did not find our staff to be friendly, I believe this has not been reported to management during your visit. Unfortunately, "wash cloths" are not a common practice in Scotland and most hotels avoid it due to hygienic reasons. Spa facilities are complimentary for all our guests and this is exclusive at all times (1 hour private slots available), guests can book this as many times as they wish during their stay. I am a bit confused as our bar is open for residents at all times and has always been. I wish this was mentioned during your stay with us, as there is very little we can do now. Kind regards, Klaudia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our room was much better than expected, including plenty of space. Well presented. Their staff very helpful in settling us in. The location was perfect if you want close to the golf course. We would definitely come here when we return in a couple of years.
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Date of stay: September 2023Trip type: Travelled as a couple
Room Tip: Murray Place parking was recommended big it was always full.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Fantastic stay at a beautiful hotel. The staff were super friendly and helpful and the rooms were superb, probably the largest I have stayed in! We had exclusive booking of the spa for 1hr which was fantastic, really clean and new. Breakfast was great. Lovely experience overall, we will be back!
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lovely hotel with brilliant staff who really go out of their way to make your stay perfect. Ideal location, right in the heart of town. Spa is great and would certainly recommend a treatment. We stayed in the Balcomie suite and it was perfect. Can imagine it gets hot in the summer but there was a floor fan provided. Would 100% stay here again.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The staff and room were absolutely perfect, cannot beat this location. Room was GREAT, bed comfortable and bathroom was awesome!! Would absolutely recommend anyone traveling to St Andrews to stay here Jennifer Johnson
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The hotel looks amazing from the photos. But the execution is very messy. Maybe it’s covid, but there are some elements that leave something to be desired. My room was in the annex and it was quite dark with only one window. Lugging suitcases up narrow staircase was also not fun. The first night was okay, no issues. The problem was the second night: first hot water heater broke. It was not their fault but no hot shower in Scotland in October is not fun. Only the barest apology for that. Afterwards the breakfast was a mess: someone did not show up and half the items for breakfast were missing (not prepared) or server inedible (bread and croissants were RAW inside). Again nothing, no gesture of good will from anyone in the hotel. Finally getting an invoice from the hotel was a pain. It took a couple of weeks and six separate emails for them to finally send it. With so many issues with the service and personal approach, there are other options in the area for that price…
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Best location close to the shops and St.Andrews we had a suite which was big enough for golf clubs etc. for the UK the suite was huge. The room was 9/10 for cleanliness .. it is a old building so it’s impossible to be perfect. Very kind helpful staff .. they gave us some great recommendations for nearby restaurants. My only criticism is the outside noise seeing how it’s location is central but that’s to be expected.
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip: Parking … next to the hotel there’s a large parking lot very handy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
US$304 - US$580 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomScotlandFifeSt. Andrews
NUMBER OF ROOMS
15
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Claim Your ListingKINNETTLES HOTEL: UPDATED 2023 Reviews, Price Comparison and 150 Photos (St. Andrews, Scotland) - Tripadvisor
Frequently Asked Questions about Kinnettles Hotel
Which popular attractions are close to Kinnettles Hotel?
Nearby attractions include Kartel Watches (0.3 km), University of St Andrews (0.2 km), and St Andrews Castle (0.5 km).
What are some of the property amenities at Kinnettles Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Kinnettles Hotel?
Top room amenities include a minibar, a flat screen TV, and a refrigerator.
What food & drink options are available at Kinnettles Hotel?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at Kinnettles Hotel?
Yes, free public parking nearby is available to guests.
What are some restaurants close to Kinnettles Hotel?
Conveniently located restaurants include The Seafood Ristorante, The Keys Bar, and Haar Restaurant.
Are there opportunities to exercise at Kinnettles Hotel?
Yes, guests have access to a sauna and locker rooms available in the fitness centre during their stay.
Does Kinnettles Hotel have airport transportation?
Yes, Kinnettles Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Kinnettles Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of St. Andrews.
Which languages are spoken by the staff at Kinnettles Hotel?
The staff speaks multiple languages, including English, Spanish, French, Italian, and Polish.
Are there any historical sites close to Kinnettles Hotel?
Many travellers enjoy visiting St Andrews Links (1.5 km), St Andrews Cathedral (0.8 km), and Martyrs' Monument (0.3 km).