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Royal Hotel, Caithness

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Royal Hotel, Caithness
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316 Reviews from our TripAdvisor Community

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Showing 263: English reviews
Reviewed 30 August 2014 via mobile

Stayed here for one night in August and that was enough for me and my family. The receptionist could not answer our simple questions I.e. what is checking out time and breakfast. The rooms where ok in size. Curtains were to small for windows. Showers were hot and cold never stabilised the temperature. Beds were small. I had very bad...

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Helpful?
2Thank Kittykat672
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

I am sorry you did not enjoy your stay. I do find it amazing that my receptionists, who have been here for many years do not know the times of checkout or breakfast considering they are asked many times on a daily basis and are able to answer everyone else. I would dispute that the curtains are to small for...

Edinburgh, Scotland, United Kingdom
Reviewed 26 August 2014 via mobile

If you don't mind staying in a hotel with coach parties then this would suit. It was not that exciting as an hotel. Had all the essentials but the staff were helpful. I don't think I would rush back, but it was very central and the food in the bar was nice if slightly over priced.

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Helpful?
Thank Jan F
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Thank you for commenting on Tripadvisor. We do not only cater for coach parties but with 103 rooms do so along with many individuals. I am glad your overall stay was satisfactory and have noted your comment on the pricing of our bar meals.

Kingston upon Thames, United Kingdom
Reviewed 26 August 2014

Stayed here for two nights as we had been to a Bespoke hotel in Oban which was okay. We were shown to our room through endless corridors. It was minute and the bathroom so small that the washbasin was in the room. Sheets and pillowcases were damp ! We were moved to another better one with larger bathroom straightaway. Had...

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Helpful?
Thank Rosemary V
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

I am sorry to hear of the problems you encountered during your stay and have adressed these with the appropriate members of staff. I cannot comment on rates set by other hotels but believe ours to be competative to our local market and indeed value for money

Bristol, United Kingdom
Reviewed 13 August 2014

I thoroughly enjoyed my stay at The Royal Hotel. The hotel is of an older style but does not lack in any of the comforts of modern life. The room, at a very reasonable price, was very spacious and clean with all the facilities and provisions that anyone would need. The staff were very friendly and helpful and nothing was...

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Helpful?
1Thank ray462014
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many thanks for your terrific comments. I hope to see you again should you be in Thurso in the future

Zurich, Switzerland
Reviewed 12 August 2014

Good things first: The room was reasonable in size and clean. The rest of the hotel was OK, but a bit old. Especially the dining room which looked like id has been designed during the dark-ages (pretty depressing). Over all it was OK. Just some advice: Try not to get the room above the bar (on the left side of...

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Helpful?
Thank Kirk_Hammett
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Thanks for commenting on tripadvisor. Unfortunateley the bar you mention is outwith my control and i can only apologise for the noise you heard. I am glad you stay was satisfactory overall and look forward to welcoming you back in the future

Perthshire, Scotland
Reviewed 10 August 2014

1. Reception was a bit disorganised and chaotic. Took ages to find our booking, although when I phoned the day before re dietary requirements, the booking was found instantly. Free wifi was a bonus. 2. Took lift to the 2nd floor as directed. Smiled at the lift lined with old green corduroy carpet. Remembered when people used to carpet the...

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Helpful?
Thank bairnbr00n
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many thanks for commenting on Tripadvisor. I take on board the points you have raised and assure you they will be addressed. I am glad you enjoyed your stay overall and look forward to welcoming you back to the Royal Hotel

Glasgow, United Kingdom
Reviewed 6 August 2014

The hotel is well maintained and the staff could not be more helpful. Service is always with a smile and friendly suggestions of places to visit. Rooms spotless and fresh towels every day. Food was on par with typical hotel food served for coach parties. Restaurant was a bit regimented waiting for everyone to sit before orders were taken then...

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Helpful?
1Thank LizB01
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many thanks for your kind comments and i look forward to welcoming you back to the Royal Hotel in the future

Aberlour, United Kingdom
Reviewed 31 July 2014

Booked via booking.com, 2 x single rooms. Easy check in, rooms OK but looking tired. Shower had seen better days. Overall clean and warm though. Noisy rooms at front of hotel with smokers from the pub below (request rear room advised). Traffic also non stop. Breakfast OK. Staff friendly. Would use again if I could get a rear facing room.

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Helpful?
1Thank Webb1e
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many thanks for your comments. Unfortunately i cannot do anything about the noise from the street, we are in the town center, however we have an on-going refurbishment programme and will shortly be making improvements to the room you had. I look forward to welcoming you back to Thurso

wigan
Reviewed 31 July 2014

We stayed here in march and the comments I had I addressed in a letter to the manager mainly about the front doors needing some TLC as that is the shop window! It is sad that there are so many negatives written when you can see there is an ongoing refurbishment here. Take the positives and support the Royal.the staff...

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Helpful?
Thank joan f
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Thank you for commenting on Tripadvisor. I am glad you are seeing the ongoing improvements and hope to impress you further on your next visit

Terrigal, Australia
Reviewed 29 July 2014

I am so glad that I was not dissuaded from staying at the Royal by most of the bad reviews it seems to have received. It is a refurbished 19th Century coaching Inn. What an opportunity to come to Historic Scotland and actually experience history! I loved it! I stayed three days. I was a solo traveller. I was in...

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Helpful?
1Thank Wastenator
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many thanks for your comments. Hopefully we will welcome you back to Thurso in the future and i trust you have had a safe return to Australia

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Located in the centre of Thurso, one of the most northerly towns in Mainland Scotland, the Royal Hotel provides a perfect place for business or leisure breaks. There are 103 en-suite rooms, all offering wireless Internet access, Freeview TV and tea and coffee-making facilities. The hotel is close to the beach and guests wishing to visit the exquisite scenery of Orkney can take a short ferry journey to this captivating island. Further sightseeing opportunities can be found at John O’Groats, the Castle of Mey or Old St Peter’s Church. Guests arriving for business purposes can make use of our business centre services and conference rooms, all with Wi-Fi access. ... more   less 

Additional Information about Royal Hotel, Caithness

Address: Traill Street, Thurso KW14 8EH, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Caithness and Sutherland > Thurso
Price Range: RM258 - RM427 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal Hotel, Caithness 3*
Number of rooms: 102
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Also Known As:
Royal Hotel, Caithness Hotel Thurso
Royal Hotel Thurso
Royal Hotel, Caithness UK/Thurso, Scotland
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Here's what travellers have asked, with answers from Royal Hotel, Caithness staff and other travellers.
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Missoula, Montana
Aberdeen, United Kingdom
8 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sleep in Your Car”
 of 5 bubbles 744angelah, 26 Dec 2016 | Read review
“Some rooms are a long walk so if you've got a heavy bag or don't like mazes then ask for a room near reception/car park.”
 of 5 bubbles ThatSharpy, 2 Nov 2016 | Read review
“My room was second floor front and was quiet.”
 of 5 bubbles MissouriBlondie_1, 27 Oct 2016 | Read review
“Find another hotel...”
 of 5 bubbles 467autumnh, 25 Oct 2016 | Read review
“If your room is in the front of the hotel the traffic and bar will keep you up till the wee hours of the morning.”
 of 5 bubbles Eaglemapper, 22 Sep 2016 | Read review
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