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Royal Hotel, Caithness

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Royal Hotel, Caithness
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312 Reviews from our TripAdvisor Community

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There are newer reviews for Royal Hotel, Caithness
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Showing 261: English reviews
Kingston upon Thames, United Kingdom
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 26 August 2014

Stayed here for two nights as we had been to a Bespoke hotel in Oban which was okay. We were shown to our room through endless corridors. It was minute and the bathroom so small that the washbasin was in the room. Sheets and pillowcases were damp ! We were moved to another better one with larger bathroom straightaway. Had... More 

Helpful?
Thank Rosemary V
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

I am sorry to hear of the problems you encountered during your stay and have adressed these with the appropriate members of staff. I cannot comment on rates set by other hotels but believe ours to be competative to our local market and indeed value for money More 

Bristol, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014

I thoroughly enjoyed my stay at The Royal Hotel. The hotel is of an older style but does not lack in any of the comforts of modern life. The room, at a very reasonable price, was very spacious and clean with all the facilities and provisions that anyone would need. The staff were very friendly and helpful and nothing was... More 

Helpful?
1 Thank ray462014
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many thanks for your terrific comments. I hope to see you again should you be in Thurso in the future More 

Zurich, Switzerland
Level Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 12 August 2014

Good things first: The room was reasonable in size and clean. The rest of the hotel was OK, but a bit old. Especially the dining room which looked like id has been designed during the dark-ages (pretty depressing). Over all it was OK. Just some advice: Try not to get the room above the bar (on the left side of... More 

Helpful?
Thank Kirk_Hammett
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Thanks for commenting on tripadvisor. Unfortunateley the bar you mention is outwith my control and i can only apologise for the noise you heard. I am glad you stay was satisfactory overall and look forward to welcoming you back in the future More 

Perthshire, Scotland
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 August 2014

1. Reception was a bit disorganised and chaotic. Took ages to find our booking, although when I phoned the day before re dietary requirements, the booking was found instantly. Free wifi was a bonus. 2. Took lift to the 2nd floor as directed. Smiled at the lift lined with old green corduroy carpet. Remembered when people used to carpet the... More 

Helpful?
Thank bairnbr00n
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many thanks for commenting on Tripadvisor. I take on board the points you have raised and assure you they will be addressed. I am glad you enjoyed your stay overall and look forward to welcoming you back to the Royal Hotel More 

Glasgow, United Kingdom
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 August 2014

The hotel is well maintained and the staff could not be more helpful. Service is always with a smile and friendly suggestions of places to visit. Rooms spotless and fresh towels every day. Food was on par with typical hotel food served for coach parties. Restaurant was a bit regimented waiting for everyone to sit before orders were taken then... More 

Helpful?
1 Thank LizB01
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many thanks for your kind comments and i look forward to welcoming you back to the Royal Hotel in the future More 

Aberlour, United Kingdom
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 31 July 2014

Booked via booking.com, 2 x single rooms. Easy check in, rooms OK but looking tired. Shower had seen better days. Overall clean and warm though. Noisy rooms at front of hotel with smokers from the pub below (request rear room advised). Traffic also non stop. Breakfast OK. Staff friendly. Would use again if I could get a rear facing room.

Helpful?
1 Thank Webb1e
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many thanks for your comments. Unfortunately i cannot do anything about the noise from the street, we are in the town center, however we have an on-going refurbishment programme and will shortly be making improvements to the room you had. I look forward to welcoming you back to Thurso More 

wigan
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 31 July 2014 via mobile

We stayed here in march and the comments I had I addressed in a letter to the manager mainly about the front doors needing some TLC as that is the shop window! It is sad that there are so many negatives written when you can see there is an ongoing refurbishment here. Take the positives and support the Royal.the staff... More 

Helpful?
Thank joan f
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Thank you for commenting on Tripadvisor. I am glad you are seeing the ongoing improvements and hope to impress you further on your next visit More 

Terrigal, Australia
Level Contributor
79 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 29 July 2014 via mobile

I am so glad that I was not dissuaded from staying at the Royal by most of the bad reviews it seems to have received. It is a refurbished 19th Century coaching Inn. What an opportunity to come to Historic Scotland and actually experience history! I loved it! I stayed three days. I was a solo traveller. I was in... More 

Helpful?
1 Thank Wastenator
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many thanks for your comments. Hopefully we will welcome you back to Thurso in the future and i trust you have had a safe return to Australia More 

Glasgow, United Kingdom
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 24 July 2014

worst hotel we have ever stayed in. dismal,depressing,scruffy and shabby with inedible food.do not book this hotel.The room was terrible from the cracked windows to the dreadful "décor" more beware than bespoke.

Helpful?
1 Thank chookyburdy
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

I am sorry you did not enjoy your stay with us and had you made us aware of your concerns at the time we would have done everything to ensure they were adressed. Should you be in Thurso in the future then please do not hesitate to contact me in order that i may discuss this with you personally. More 

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Southsea
Level Contributor
46 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 July 2014

We stopped here for 2 nights on a coach tour. We had read other people's reviews and were a bit worried. However, our room was a good size and comfortable. The staff were friendly and helpful and the food was fine. The décor is a bit tired and the building would benefit from some TLC. Our only problem was in... More 

Helpful?
Thank MarilynSouthsea
Hamish M, General Manager at Royal Hotel, Caithness, responded to this review

Many Thanks for commenting. I am glad you enjoyed your stay overall and have taken on board your comments regarding the bath mat and towel rail. Once again thanks for your comments More 

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Located in the centre of Thurso, one of the most northerly towns in Mainland Scotland, the Royal Hotel provides a perfect place for business or leisure breaks. There are 103 en-suite rooms, all offering wireless Internet access, Freeview TV and tea and coffee-making facilities. The hotel is close to the beach and guests wishing to visit the exquisite scenery of Orkney can take a short ferry journey to this captivating island. Further sightseeing opportunities can be found at John O’Groats, the Castle of Mey or Old St Peter’s Church. Guests arriving for business purposes can make use of our business centre services and conference rooms, all with Wi-Fi access. ... more   less 

Additional Information about Royal Hotel, Caithness

Address: Traill Street, Thurso KW14 8EH, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Caithness and Sutherland > Thurso
Price Range: RM263 - RM330 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal Hotel, Caithness 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Royal Hotel, Caithness Hotel Thurso
Royal Hotel Thurso
Royal Hotel, Caithness UK/Thurso, Scotland
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hotel, Caithness staff and other travellers.
4 questions
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Missoula, Montana
Aberdeen, United Kingdom
6 months ago

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Questions? Get answers from Royal Hotel, Caithness staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms are a long walk so if you've got a heavy bag or don't like mazes then ask for a room near reception/car park.”
 of 5 bubbles ThatSharpy, 2 Nov 2016 | Read review
“My room was second floor front and was quiet.”
 of 5 bubbles MissouriBlondie_1, 27 Oct 2016 | Read review
“Find another hotel...”
 of 5 bubbles 467autumnh, 25 Oct 2016 | Read review
“If your room is in the front of the hotel the traffic and bar will keep you up till the wee hours of the morning.”
 of 5 bubbles Eaglemapper, 22 Sep 2016 | Read review
“Best Tip: Find another hotel”
 of 5 bubbles Mr-Mrs-Jolly, 12 Sep 2016 | Read review
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