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Mercure Inverness Hotel

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Mercure Inverness Hotel
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1,030 Reviews from our TripAdvisor Community

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Showing 933: English reviews
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London, United Kingdom
Reviewed 1 week ago NEW

From the welcome, to the bar and the room, everything lacked enthusiasm and punch. I booked a superior room because of the poor reviews on TA - they said that an upgraded room is a better option during the refurb. Ours had had a paint job and a new bathroom, but that seemed to be the extent of it. The...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank sam m
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me directly, unfortunately the rules of this forum do not allow me to post...

Elgin, United Kingdom
Reviewed 1 week ago

Was in Inverness shopping on Sunday, and booked afternoon tea for myself and my mum. What a disappointment! Shame as staff and hotel are lovely but the food was still frozen and inedible. Not the standard I was expecting atall. Did tell them about the food and was presented with an egg sandwich when we had finished our tea, with...

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Helpful?
Thank Wendy H
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent afternoon tea with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me directly, unfortunately the rules of this forum do not allow me to...

London, United Kingdom
Reviewed 1 week ago via mobile

Centrally located for the city, car parking is a bit restricted. Hotel was undergoing a renovation something they wasn't on their website at time of booking. Reception seemed confused I was unimpressed that I was given a room directly below 3 guy's drilling and hammering all afternoon. No offer to move me or that they should not be putting guests...

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Helpful?
Thank Ewan B
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay, I appreciate your positive and constructive feedback and I will share this with our team as we continually try to improve our service. I do hope that we can welcome you back in the near future. Kind regards Fraser Peterkin

Aberdeen, United Kingdom
Reviewed 1 week ago

I was worried about the negative reviews regarding the renovation work at the hotel. I did not need to worry, from the lovely lady on reception to the restaurant staff everyone was helpful and friendly. The room we had was on the 4th floor, a lovely room with very good views of the river. Yes there was renovation work on...

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Helpful?
2Thank Lyn C
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, I am delighted that our Hotel and location made a good impression on you and you took the time to appreciate the lovely views we have from the city centre. I do hope that we can welcome you back in the near future. Kind regards...

Reviewed 2 weeks ago via mobile

I stayed here for two nights I was very impressed. I had a fantastic view of the river Ness. My room was of a very high standard and I found the staff very helpful. I would definitely like to come back on a leisure trip next time and I would definitely recommend anyone visiting Inverness to stay here. It's a...

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Helpful?
3Thank Shaun P
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, I am delighted that our Hotel and location made a good impression on you and you took the time to appreciate the lovely views we have from the city centre. I do hope that we can welcome you back in the near future. Kind regards...

Aberdeen, United Kingdom
Reviewed 2 weeks ago

Upgraded spacious room newly refurbished with a huge comfy bed. Slept so well, I can't remember any dreams! Shower very clean - like the rest of the room - with a picture panel of a river in a Highland forest! Maybe the ceiling lighting could have been more gentle. Food on dinner menu was excellent, well presented and served by...

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Helpful?
2Thank ElizR1948
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, I am delighted that you enjoyed your visit and have also praised some of our team, please be assured this feedback has been shared with them. I do hope that we can welcome you back in the near future. Kind regards Fraser Peterkin

Derby, United Kingdom
Reviewed 2 weeks ago via mobile

My trip to Inverness was for business. The Mercure is ideally situated in the middle of Inverness down the street from the railway station which is great for me. I got a room upgrade on the first floor which was nice. At the time of my visit the hotel was under going a much needed upgrade. It was just a...

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Helpful?
2Thank Andy W
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay, I appreciate your positive and constructive feedback and I will share this with our team as we continually try to improve our service. I do hope that we can welcome you back in the near future. Kind regards Fraser Peterkin

Reviewed 2 weeks ago

Stayed overnight on the way home. The room had been refitted and was very nice, huge comfy bed and spotlessly clean. the bathroom has a good strong shower with a drench type head and a body spray.The side wall of the shower was a huge photo mural of Loch Ness (i assume) which was a nice touch. One minus point...

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Helpful?
3Thank Duncan J
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay, I appreciate your positive and constructive feedback and I will share this with our team as we continually try to improve our service. Just to note that our hanging shower caddies have been delayed but they are on the way and will provide much needed storage in...

Orkney Islands, United Kingdom
Reviewed 3 weeks ago via mobile

Stayed here a good few times in the past but this time was the worst experience I've had and maybe the last time I'd stay here. On arrival I heard the male at the reception telling a resident, work men would be working 930-530 through out the day I thought fair enough that's not to bad, well at 8:10 the...

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Helpful?
Thank islandlad7
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me directly, unfortunately the rules of this forum do not allow me to post...

Edinburgh, United Kingdom
Reviewed 4 weeks ago

Stayed overnight at the Inverness Mercure. Reception staff very friendly and courteous. Rooms clean and tidy. Had a very comfortable night's sleep. Breakfast in the morning was excellent. Staff again friendly and courteous. Buffet style breakfast. Some remedial work being done at the hotel which appeared to set off the fire alarm. This was well handled by the staff and...

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Helpful?
2Thank Ross859
FraserPeterkin, General Manager at Mercure Inverness Hotel, responded to this review

Dear Guest Thank you for taking the time to review your recent stay, I appreciate your positive and constructive feedback and I will share this with our team as we continually try to improve our service. I do hope that we can welcome you back in the near future. Kind regards Fraser Peterkin

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Choose the Mercure Inverness Hotel situated in the heart of Inverness' vibrant city centre on the bank of the River Ness, with the bustle of the thirving shops and local nightlife right on the doorstep. You can't get more central than this! ... more   less 

Additional Information about Mercure Inverness Hotel

Address: 33 Church Street, Inverness IV1 1DX, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Inverness
Price Range: RM415 - RM1,424 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Inverness Hotel 3*
Number of rooms: 118
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Also Known As:
Ramada Inverness
Inverness Ramada
Mercure Inverness Hotel Scotland
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Inverness Hotel staff and other travellers.
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Questions? Get answers from Mercure Inverness Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“One side of the hotel looks out on to Church Street or you could have a room that looks out on to the River Ness.”
 of 5 bubbles Ross859, 2 Mar 2017 | Read review
“high riverside rooms provide excellent views & no traffic noise”
 of 5 bubbles dalgety, 17 Feb 2017 | Read review
“Ask for one facing the River Ness -but away from the lifts!”
 of 5 bubbles Brandylady, 3 Feb 2017 | Read review
“Ask the hotel for a room away from renovation work”
 of 5 bubbles davec152, 18 Jan 2017 | Read review
“Rooms looking onto river some noise from air con units . ist floor rooms excellent rest of floors badly require refurbishment,”
 of 5 bubbles Ian348, 18 Jan 2017 | Read review
5 of 5