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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
We stayed for four nights as part of a group tour. The hotel is in a great location right on the Ness River and a short walk to town. Our room was very small but comfortable, even with the small double bed. Others in our...More
After a phone call to their front desk in what would have been the middle of the night in Scotland,I wrote to compliment the hotel on their customer service. It was that impressive.
Upon arrival we were shown to our sumptuous room with the most...More
Thank sjgiants
Response from Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & SpaResponded 4 days ago
Your feedback is wonderful and it really makes a difference to read how much someone has enjoyed their stay. So a very big Thank You from everyone here at the Palace!
What can I say but the meal was disgusting, I had slow cooked beef which was awful served in a pudding bowl , you really didn't know what you were eating . The rest of the guests had fish and chips , which was cheap...More
Thank sandra m
Response from Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & SpaResponded 4 days ago
I am really sorry to hear this the last thing we want is anyone leaving and not being happy. Would you be able to contact me directly so we can discuss? The main number is 01463 223243, thanks Sarah.
Great location....rooms nice size. Wonderful breakfast. Walking city....hotel near entrance of walking path. Access to Loch Ness tours and other areas. Highly recommend this hotel, has pool as well! Perfect stay.
Thank rileysam_9
Response from Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & SpaResponded 4 days ago
Thank you for such lovely comments it is really appreciated.
We were a bit concerned--Best Western? We pulled up behind two large tour buses outside, but the groups had already checked in, thank God. The hotel staff had trouble finding our reservation, until they looked under my tripadvisor alias(!) Check-in after that was quick. It's...More
Thank J P
Response from Della E, Rooms Division Manager at Best Western Inverness Palace Hotel & SpaResponded 4 days ago
What lovely comments, thank you for taking the time to write and I'm glad you enjoyed your stay.
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Pool
Free Parking
Room Service
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Conference Facilities
Banquet Room
Breakfast Available
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hot Tub
Details
Price range
US$139 - US$464 (Based on Average Rates for a Standard Room)
Hotel class
Official star rating provided by VisitScotland, the National Tourist Board.
Hotel Style
#17 Romantic Hotel in Inverness
Room types
Suites ,
Non-Smoking Rooms ,
Family Rooms
Number of rooms
89
Reservation Options
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Location
United Kingdom >
Scotland >
Scottish Highlands >
Inverness
Also Known As
Best Western Inverness Palace Hotel And Spa ,
Best Western Inverness Palace Hotel Inverness ,
Inverness Best Western ,
Best Western Inverness Palace Hotel & Spa Scotland
Hi whiterabbit2754,
Thanks for your question and I wanted to let you know that yes, we do have rooms which have "wet rooms". We also have frames and seats for use in the room on request.
I hope this helps and thanks... More
Hi whiterabbit2754,
Thanks for your question and I wanted to let you know that yes, we do have rooms which have "wet rooms". We also have frames and seats for use in the room on request.
I hope this helps and thanks again, Della.
Hi Bonnie B,
Thank you for your message, bookings through Great Rail Journeys are automatically allocated into Classic rooms.
If you would like an upgrade then please contact Great Rail or the hotel directly to check... More
Hi Bonnie B,
Thank you for your message, bookings through Great Rail Journeys are automatically allocated into Classic rooms.
If you would like an upgrade then please contact Great Rail or the hotel directly to check availability on the dates of your stay.
Kind regards
Samantha Mackenzie
Hi Sheena S, thanks for your question. Yes we have a disabled changing area within the leisure club and no stairs leading to it from the public areas or from the rooms with access from the lifts. The pool does have steps... More
Hi Sheena S, thanks for your question. Yes we have a disabled changing area within the leisure club and no stairs leading to it from the public areas or from the rooms with access from the lifts. The pool does have steps to get in although it is not a deep pool, at it's deepest 1.3 metres and shallowest 1.1 metres. I really hope this helps and if you have any other questions, please let us know. Many thanks, Della.
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