Holiday Inn Express Hamilton, an IHG Hotel

Holiday Inn Express Hamilton, an IHG Hotel

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Holiday Inn Express Hamilton
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About

4.0
#1 of 5 hotels in Hamilton
4.2 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.1 of 5 bubbles
Value
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Spanish
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Kids stay free
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kids' meals
Vending machine
Meeting rooms
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Housekeeping
Safe
Sofa
Iron
Flatscreen TV
Sofa bed
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

Keith Street, Hamilton ML3 7BL Scotland
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 77 out of 100
77
Glasgow Intl Airport
27.3 km
See all flights
Glasgow Prestwick Airport
45.8 km
See all flights
683Reviews14Q+A100Room tips
Traveller rating
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  • 31
  • 23
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Detailed Reviews
Derek M wrote a review May 2023
Aberdeenshire, United Kingdom
Hotel's Favourite
5.0 of 5 bubbles
What a Fantastic 2 Nights stay we had. Staff on Reception were Lovely always a Smile & a Good Laugh .Breakfast was Lovely aswell all Staff we Dealt with were very Professional and Pleasant .Big Thanks to Management & Staff
Read more
Date of stay: April 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Holiday Inn Express Hamilton, an IHG Hotel
Responded 9 May 2023
derekmD335NX, thanks for reviewing your recent stay. We're thrilled to hear you had a pleasant stay. We're committed to delivering a great experience to our guests and are happy to see you were impressed by the service you received. We hope to see you soon and All the best, Paul - Hotel Operations Manager.
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Shaun T wrote a review Jan 2020
Glasgow, United Kingdom
4.0 of 5 bubbles
Stayed on Saturday night as a base for a friends birthday.
As a review on the hotel itself I would say it certainly met my expectations. Centrally located, was met with a smile at reception and check in was swift and easy.
My request for a high floored room had been noted and granted - more on this later.
The room itself was large, clean and a super huge comfy bed.
Breakfast was included in the rate and there was a decent selection of cold and hot items. I was quite early for breakfast so it was fairly quiet though had been advised it can be quite busy at peak times.
So as a hotel stay certainly no issues or concerns and would recommend it as a decent stay and good value.
The negatives of the stay were definitely outwith the hotels control but flag them up for the benefit of future travellers.
Firstly the reason I requested a high floor room was that I knew that the hotel is situated next door to the largest night club in Hamilton and thought the higher floor may negate the threat of noise. Unfortunately my room was towards the back of the hotel and was woken around 2am by a considerable amount of noise, singing and shouting which went on for about an hour. If you can try and get a room at the front around the corner from the nightclub, although this may not be an issue except on a Friday or Saturday night.
The second warning is about the parking. It’s great that there is free parking in the adjacent retail park, the downside, again probably because it was Saturday night was that the car park was completely full as there is a cinema and several restaurants in the retail park. Had to park in the adjacent Asda car park which has a 3 hour max stay and then to go down a couple of times until I found a space in the designated car park.
As I’ve said neither of these issues are within the hotels control so haven’t rated my stay down as a result but as a flag to future travellers.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pugs on tour wrote a review Sept 2020
Lytham St Anne's, United Kingdom
5.0 of 5 bubbles
Hotel is set on a retail park with restaurants and Asda on site. Got it for £42 per night as I think they are trying to attract customers back.

I have to compliment all areas on measures taken against Covid. Reception has perspex in front of staff, staff had masks and there were mats marking out where to stand and usual sanitiser etc.

Room was spotlessly clean and measures had been taken to remove unnecessary brochures etc.

Best part of all was breakfast. Cereals were all in covered bowls, Bacon rolls were all wrapped up and throw away cutlery in place to minimise risk etc.

Top marks go to all staff who are clearly working in very difficult circumstances and doing an absolutely fantastic job.

Zero marks go to Covidiots who think it is acceptable to ignore staff requests to put masks on and generally ignoring any distancing. One idiot in front of me (with jacket with GAS written on back), thought it was totally acceptable to belittle and ridicule Receptionist because she was wearing a mask and he said he couldn't hear her. Total idiot then lent round the side of perspex to ridicule the poor girl. Idiot!
Read more
Date of stay: September 2020
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lauren Baird, General Manager at Holiday Inn Express Hamilton, an IHG Hotel
Responded 10 Sept 2020
Dear Liam M, Thank you for taking the time to review your recent stay. I'm delighted to hear that you felt we have taken the appropriate safety measures against Covid and that your room was spotlessly clean. It is also great to hear that you felt the best part of your stay was breakfast. We are doing our best to adapt to the new way of life and keep our guests and staff as safe as possible. I can only apologise that you experienced another guest disrespecting a member of staff. Our team are fully empowered to deal with any issues that arise including refusing entry to anyone who is not abiding by the safety measures put in place by the government. We hope to welcome you back again in the near future. Yours Sincerely, Lauren
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partonj wrote a review Nov 2021
Wolverhampton, United Kingdom
4.0 of 5 bubbles
Stayed here for business and had an enjoyable stay with more positives than negatives. The room was large, bed and pillows comfortable and was clean. I'm guessing I had a disabled room due to the walk in shower. The shower was poor in room 315 and the floor was completely flooded after a shower and was flooded around the toilet which made it difficult to use. The shower just needs a mop or a long handled wiper to push the water into the drain or a longer shower curtain or screen. It was dangerous and slipper for me and would have been more for a disabled person. The lighting could have been better too. The black out curtains were great and the outside noise was kept to a minimum due extra glazing. The staff were very helpful and friendly, being covid safe and all meals served were hot and tasty. If I visited here again I would definitely stay here again but in a different room. Thanks for an efficient, attentive and enjoyable stay.
Read more
Date of stay: November 2021Trip type: Travelled on business
Room Tip: Avoid room 315 unless disabled
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lauren Baird, General Manager at Holiday Inn Express Hamilton, an IHG Hotel
Responded 16 Nov 2021
Dear Partonj, Thank you for taking the time to provide your feedback. I'm sorry to hear that you felt the wet room was dangerous. We will certainly look into your comments further. I am delighted that you enjoyed the stay finding the bed to be comfortable, room to be clean and team to be very helpful and friendly. We look forward to welcoming you back again in the future. Yours Sincerely Lauren
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Relax728986 wrote a review Jan 2022
5.0 of 5 bubbles
Stayed for 7 nights with my man. Hotel was very central, very clean and the staff were great and couldn’t do enough for us. Great shower and black out curtains and although situated right on a busy roundabout we didn’t hear any traffic noise whatsoever unless of course we opened the window. Room had a heater and air con for the summer months. Breakfast was really good and included in the price ( the only thing I would’ve changed is the sausages to Lorne sausage or Scottish square, just my preference though). They also had bacon, scrambled egg, beans, toast, breadrolls, porridge, cereals, croissants, mini muffins, juice and really good choice of hot beverages. 7 nights for 2 for 391!. So worth it . Was sad to leave. Would defo use again. Thanks you lovely lot! X oh also the rooms had iron and ironing board and hairdryer!x
Read more
Date of stay: January 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Izaskun Olarreaga, Owner at Holiday Inn Express Hamilton, an IHG Hotel
Responded 27 Jan 2022
Thanks for your lovely review, Relax728986! We're glad we were able to meet your expectations! Your comments have been shared with the full team. When we hear from happy customers like you, we share the positivity around. We're glad the Express Start breakfast was a highlight of your stay. What's better than a bacon bap and coffee in the morning? Thanks for making our hotel your second home when you're in Hamilton. Best regards, Izaskun
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Taylor wrote a review Aug 2020
1.0 of 5 bubbles
We called up to book a room for 3 and paid over the phone. On the phone to the operator we specified that the room would have to accommodate 3 adults and the operator said this was fine as there was a sofa bed as well as the main double bed. We arrived at the hotel and they refused us entry because there was 3 of us even though the person on the phone told us this was fine. They left us stranded on the street outside the hotel at 1am and made no attempt to assist us with phoning taxis etc. Staff were unhelpful and the way they treated us was shocking. Do not book!!
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Date of stay: July 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lauren Baird, General Manager at Holiday Inn Express Hamilton, an IHG Hotel
Responded 5 Aug 2020
Dear Tcm2001, I'm very sorry to hear that the operator informed you that we could accommodate you. I believe your reservation was for the 13th July and at this time we were only able to accept key workers with letters due to the government guidance at that time. We can indeed accommodate three adults in a room with an additional charge of £75 for the third adult. We hope to be able to welcome you in the future at some point. Yours Sincerely, Lauren
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G Macleod wrote a review Jan 2020
Isle of Lewis, United Kingdom
1.0 of 5 bubbles
Son reserved and paid for a room upfront at this hotel as he was going to be 290 miles away from home seeing friends. On arrival he was turned away as he is 17..his entire journey was paid for at an adult rate as he is over 16 and therefore in his eyes booked a hotel as an adult. Absolutely disgusted that this hotel turned a young man out onto the street in an unfamiliar area with no apology or offer of assistance. Complaint made which was responded to with “ policy of over 18’s to make booking as stated in terms and conditions”. Still no apology 😡 Thankfully my son managed to find somewhere to stay no thanks to the complete and utter lack of customer service shown by the staff at this establishment.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ExpressHamilton, General Manager at Holiday Inn Express Hamilton, an IHG Hotel
Responded 8 Jan 2020
Thank you for sharing your views. As we communicated in our email to you, the hotel’s minimum check in age is 18, which is stated on our website and is also within the conditions of the programme which your son signed up to. The hotel’s website and any of the online sites will not allow for a booking with no adults to be made. Your son left the hotel with the same person who accompanied him into the hotel, so there is no feeling that we were just turning him out into the street as you describe. The two colleagues who spoke with your son have said that they did say sorry to him at the time and we clearly did say apologise in the email to you in the second sentence. The hotel team do look to provide great service for all of our guests, as is testified by the various positive comments here, so it is regrettable that we were not able to accept this reservation due to the reasons we have stated. Regards Mark Calpin General Manager
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goldfishnot wrote a review Jan 2020
Sheffield, United Kingdom
4.0 of 5 bubbles
We stayed midweek for one night en route to Inverness for a business trip, it was very good value. Initially however we didn't get the best impression as the hotel is right on a busy traffic island, is covered in scaffolding and netting then to top it off we went down the access road behind the hotel in error and our hearts sank as it looked appalling, litter, overflowing bins, groups of smokers and goodness knows what left strewn about! Then we realised that the free but shared car park was at the other side. As soon as we walked into the entrance lobby we entered a different world and we received a friendly welcome. There is also an attempt to make the hotel feel a bit less generic with a local info booklet and book swap area - I liked this touch.
The room was at the front (the same side as the lobby entrance) but surprisingly quiet, however if you opened the window in the summer I would imagine it would be noisy. Overall a good stay and very good value for money as breakfast was included.
Read more
Date of stay: January 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lauren B, Manager at Holiday Inn Express Hamilton, an IHG Hotel
Responded 21 Feb 2020
Dear goldfishnot, Thank you for providing feedback on your recent stay. I'm delighted to hear that although you did not have a great first impression of the hotel due to the emergency works taking place, your opinions were quickly changed when you walked in due to the friendly team and the appearance of the interior. I'm glad you found your stay good value, we hope to welcome you back again in the near future. Yours Sincerely Lauren
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Christopher H wrote a review Apr 2022
5.0 of 5 bubbles
I wouldn't quite go as far as to say I complain about everything, however I am the perinnial 'grumpy old man' when it comes to hospitality in the UK as of late. Also, I am not the biggest fan of the lower cost hotel brands and it is rare I right this type of review (it may be the first).

However I have spent two nights at the Holiday Inn Express in Hamilton and I have been overwhelmed. The customer service at EVERY level was exceptional, occasionally you get one good member of staff but from check in, to breakfast and the simple questions they go the extra mile.

The reception staff met me with a big smile and a warm welcome, my room was clean and well serviced and the reception is roomy and pleasant. Breakfast was the standard Holiday Inn Express, but cooked well and well presented.

But that doesn't quite cut it, I had a few small questions, simply where I could print a document, get a cup of tea and find a gift for my partner (I forgot her Easter egg). None of this was too much and everything was sorted quickly.

I probably spend 200 nights a year in hotels and colleagues spend significantly more, I will be exclusively using IHG going forward and recommending we all do the same.

Thank you to all of the staff there.
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Date of stay: April 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Atlas Team, Owner at Holiday Inn Express Hamilton, an IHG Hotel
Responded 19 Apr 2022
Christopher_H_Yarm, thanks for the 5-star review. It's not every day that we get feedback as detailed and thoughtful as yours. But trust us when we say that it doesn't go unnoticed. Your comment has given us valuable insight into the services that we provide at our Hamilton hotel. We hope that you come stay with us again! All the best, Rhys B
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mich31 wrote a review Mar 2022
Lindale, United Kingdom
+1
4.0 of 5 bubbles
Stayed over for one night when i was working in the area.
The hotel was easy to find with plenty of parking in the retail area next door.
On arrival staff were really friendly explained how the free parking worked and breakfast time in the morning. I chose to eat in the hotel after having a long day the chicken burger and chips were very basic for the price and the Pepsi was really flat but not many staff around the bar to tell.
Room was really good with everything you would need and a really comfy bed.
My only problem with the room was I was next door to the lift and late at night a group of gentleman that had been out decided to stand and have a good chat making a lot of noise and I think falling into my door with the banging going on.
Breakfast for a buffet had everything you needed.
I would definitely stay again but would not want a room by the lift. As a single female it’s quite daunting to have that going on at night outside your door.
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Date of stay: March 2022Trip type: Travelled on business
Room Tip: Rooms by the lift
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Izaskun Olarreaga, Owner at Holiday Inn Express Hamilton, an IHG Hotel
Responded 28 Mar 2022
Mich31, thanks for the glowing review! We’re happy to see you had a lovely experience. The team will be happy to know their service was worth mentioning. A comfortable bed is the main ingredient for a good night's sleep so glad to see you enjoyed it! Contact us in advance of your next stay and we'll assign you a room in a different part of the hotel. We're glad the inclusive breakfast was a highlight of your stay! Hoping to see you again soon! Best wishes, Izaskun
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bearvcva wrote a tip 7 Jul
Singapore, Singapore39 contributions48 helpful votes
4.0 of 5 bubbles
"Try to ask for a room on the 4th floor"
Read full review
The Weary Traveller wrote a tip Apr 2024
East Midlands, United Kingdom168 contributions45 helpful votes
2.0 of 5 bubbles
"Take the foam topper off your bed and take ear plugs, better still find another hotel."
Read full review
Michael M wrote a tip Mar 2024
Huddersfield, United Kingdom229 contributions114 helpful votes
5.0 of 5 bubbles
"Remember to put your vehicle reg in the computer when checking in or it could be costly."
Read full review
AkaLegallyBlonde wrote a tip Jan 2024
Glasgow, United Kingdom22 contributions13 helpful votes
5.0 of 5 bubbles
"Remember to add your car registration at the machine at reception. The main doors close around midnight but your key will open them"
Read full review
dr debs wrote a tip Dec 2023
Lincoln, United Kingdom126 contributions6 helpful votes
3.0 of 5 bubbles
"Get to breakfast early Shops surrounding it are quite good"
Read full review
Not the right property for you?
There are more places to choose from in the Hamilton area.
PRICE RANGE
RM 403 - RM 769 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hamilton hotel hamilton, holiday inn hamilton
LOCATION
United KingdomScotlandSouth LanarkshireHamilton
NUMBER OF ROOMS
104
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOLIDAY INN EXPRESS HAMILTON, AN IHG HOTEL: UPDATED 2024 Reviews, Price Comparison and 102 Photos (Scotland) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express Hamilton, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Hamilton, an IHG Hotel?
Nearby attractions include Low Parks Museum (0.5 km), The Town House (0.5 km), and Vue Cinema (0.08 km).
What are some of the property amenities at Holiday Inn Express Hamilton, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a lounge.
Which room amenities are available at Holiday Inn Express Hamilton, an IHG Hotel?
Top room amenities include a flat screen TV, a sofa, and a sofa bed.
What food & drink options are available at Holiday Inn Express Hamilton, an IHG Hotel?
Guests can enjoy free breakfast, a lounge, and free instant coffee during their stay.
Is parking available at Holiday Inn Express Hamilton, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Hamilton, an IHG Hotel?
Conveniently located restaurants include Beefeater Hamilton, Gusti D'Italia, and Twenty One Restaurant.
Are any cleaning services offered at Holiday Inn Express Hamilton, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Hamilton, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Express Hamilton, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express Hamilton, an IHG Hotel?
Many travellers enjoy visiting Chatelherault (2.0 km), David Livingstone Birthplace (4.3 km), and Low Parks Museum (0.5 km).
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