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This is a really nice hotel with a cinema underneath and lots of restaurants and an Asda on site. Had a lovely large room, walls are very thin, could hear everything next door (yes - everything!), and the people in the corridor and in the...More
Response from ExpressHamilton, Front Office Manager at Holiday Inn Express HamiltonResponded 6 October 2017
Thank you for taking the time to review your stay with us. I'm sorry to hear you could hear other guests in the rooms close to yours. I'm glad that you were still able to sleep despite this. The staff will be delighted...More
The rooms were as expected, clean, modern, comfortable. Lifts often had a strong smell of cigarette smoke, possibly down to guests smoking near the entrance and then entering the lifts which were about 10 paces away? (The hotel DID appear to be using air fresheners...More
Room very typical - heating not good enough to warm room. Only serve pizzas - have to leave the hotel to get anything else. - but staff helpful. Parking in retail car park and quite a few stairs to carry luggage to get to the...More
My friend and I chose to stay at this hotel whilst visiting friends. We had never stayed at this hotel and chose it because it was relatively cheap and quite central which worked well as a base when traveling between places. May I add we...More
1 Thank lilm10
Response from MAH2O, Front Office Manager at Holiday Inn Express HamiltonResponded 26 December 2015
Littlemeg10, Thank you for your candid review.
We apologise that your recent stay did not meet expectations. We appreciate your comments and will share these with our Maintenance, Housekeeping and Front of House teams so that we can continue to improve our services.
Still very good Express type hotel with OK parking in the nearby shopping centre.
Staff very pleasant and knowledgeable.
Good selection of take out menus.
Food in hotel is ok.
Rooms clean and tidy and quiet no noise from local areas.