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Hilton London Gatwick Airport

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#19 of 28 Hotels in Crawley
GreenLeadersSilver level
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Hilton London Gatwick Airport
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6,538 Reviews from our TripAdvisor Community

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Showing 6,317: English reviews
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed yesterday NEW via mobile

This hotel's proximity to the aiport makes it an ideal place for a traveller. Our room was very spacious and clean. Although the hotel was very busy, check-in was smooth and the front desk staff were very friendly. Breakfast has always been the hallmark of my stay in any Hilton but on this occassion, I found the breakfast to be... More 

Helpful?
1 Thank Aisha A
england
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed yesterday NEW

Stayed here the night befire our holiday. Upgraded our room so goodness knows what the standard rooms were like. Room was poorly furnished, bathroom needed total over hall and had not been cleaned properly with hairs all round the sink area. Have stayed in much better travel lodges. Had a meal in the restaurant, very expensive for a motorway service... More 

Helpful?
1 Thank bluebellengland
Luarca, Spain
Level Contributor
69 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed yesterday NEW

This is second time we have stayed here. It is convenient for south terminal & just a few minutes from north by transit train. The lady who booked us in at reception was curt almost to the point of rudeness, If tthe room hadn´t have been already booked & paid for I would have been tempted to walk away. The... More 

Helpful?
Thank Rosalind N
Kastrup, Denmark
Level Contributor
58 reviews
4 hotel reviews
Reviewed 2 days ago NEW

Ended up here, after flight got cancelled. Very nice rooms, with bathtub and pleasant bed. Buffet at dinner was ok. Was impressed that there was impossible to hear any noise from the aircrafts at the room :)

Helpful?
Thank Thomas J
Abu Dhabi, United Arab Emirates
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 2 days ago NEW

Although the hotel is tired in appearance it is in a great location for connecting flights. WE had booked an Executive floor room which was located in the new wing. The room was very clean with all the essentials provided. Nothing was too much trouble for the Housekeeping Staff, extra towels and water. Lovely staff , excellent service considering the... More 

Helpful?
Thank ahindle2010
Peterborough, United Kingdom
1 review
Reviewed 2 days ago NEW

We enjoyed staying the night before our flight with the car parked in the adjacent long stay car park. Staff put all our party in 3 close by rooms as requested. Park, stay and fly package good value for 16 days but we really needed 18 and will have to pay extra at the gate when we return.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank gregoryj645
Boston, Massachusetts
2 reviews
Reviewed 3 days ago NEW

Stayed at this hotel to avoid early morning transportation to London-Gatwick. The location is very convenient if you have any issues with flights, as I did. It could definitely use an update, with the bathroom looking out-of-date. Also, the mattress in my room was so old you could feel each individual spring poking you while sleeping. The room was clean... More 

Helpful?
Thank wanderingGReca
London, United Kingdom
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 days ago NEW

The Gatwick Hilton is very convenient for LGW T2, but that's definitely the best thing about it. The plumbing in my room (no 218, if the management is interested) was poor: the hot water was tepid, the toilet din't flush well and the basin waste was nearly blocked. The room rate includes breakfast, be there was a long queue of... More 

Helpful?
2 Thank Seymour F
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy in some areas. Thank you for letting us know.. I and my senior team are reviewing your comments to ensure they are used to improve experience in the future. We hope... More 

Valrico, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 days ago NEW

Great stay for our family, children loved the bunk beds, breakfast was delicious and the Executive Lounge was a buzz at night. Knowledgeable Concierge gentleman, saved us a ton of dollars with knowledge of a special train 3 for 2 promotion that is not publicized. Takes about 35 minutes to get to Victoria on the Southern Train Lines, easy ride.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Elenainfl
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and read your very positive feedback. We look forward to welcoming you back with us in 2017. Kindest regards, Remco Norden, General Manager More 

London, United Kingdom
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 days ago NEW

Had a meeting at the airport so I stayed here for 1 night in early November 2016. First job was parking the car, South Terminal car park is closest. Not sure if you can pay/book in advance as the meeting was quite last minute so the one nights parking (arrived around 10, departed around the same time next day) cost... More 

Helpful?
Thank Anthony B
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was pleased to see the scores and thank you so very much. I do hope we will have the pleasure of welcoming you back with us? Sincerely, Kindest regards, Remco Norden, General Manager More 

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Crawley RH6 0LL, England
Region: United Kingdom > England > West Sussex > Crawley
Price Range: RM370 - RM692 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Gatwick Airport 4*
Number of rooms: 821
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Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton
Hotel Style:
#1 Green Hotel in Crawley
#7 Luxury Hotel in Crawley
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Gatwick Airport staff and other travellers.
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Questions? Get answers from Hilton London Gatwick Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a different hotel”
 of 5 bubbles bluebellengland, 3 Dec 2016 | Read review
“Executive rooms in newer wing, quite a long walk to the reception.”
 of 5 bubbles ahindle2010, 2 Dec 2016 | Read review
“If travelling to north terminal be sure to allow time to reach particularly if in new extension”
 of 5 bubbles welltravelled012, 30 Nov 2016 | Read review
“would recommend away from the lift to try to reduce noise”
 of 5 bubbles robertpO1330LN, 28 Nov 2016 | Read review
“Take ear plugs - walls thin and neighbours can be noisy”
 of 5 bubbles GBW49, 24 Nov 2016 | Read review
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