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Hilton London Gatwick Airport

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#19 of 28 Hotels in Crawley
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1 room 2 adults 0 children
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Hilton London Gatwick Airport
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6,963 Reviews from our TripAdvisor Community

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Showing 6,719: English reviews
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Reviewed yesterday NEWvia mobile

We stayed here for the convenience for an early flight from Gatwick but we both agree it's the only real good thing about the hotel . Accommodation is very tired and the "Hilton" image is only reflected by the staff being polite and the over priced food selection. It's not awful - but you sort of leave with the feeling...

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Helpful?
Thank Francis G
Davenport, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 20 February 2017

Although I try to travel through London's Heathrow Airport and avoid Gatwick Airport; there is always one consolation waiting when I must use Gatwick: the Hilton London Gatwick Airport. It's generally available at a good price and its location is just great for departures and arrivals at Gatwick's South Terminal. Having tried the North Terminal's Sofitel a few times (nice);...

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7Thank frankinthesun
About Hotel's Favourite Review
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for yet again choosing this hotel for your accommodation: I am well aware that customers have a choice of hotels at Gatwick and I am so very grateful for your continued support and confidence. It really is much appreciated. Very best regards, Remco Norden, General Manager

St Andrews, United Kingdom
Reviewed yesterday NEW

The location is ideal. Straight into South terminal. It's not typical Hilton but adequate for one night. Staff were helpful. Room clean and spacious. Price reasonable for a London Airport. But make sure you eat in the Garden Restaurant not the main restaurant opposite the check in desk. Garden Restaurant is buffet style but lots of choice and food is...

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Helpful?
Thank ArthurDagg
Lima, Peru
Reviewed 2 days ago NEWvia mobile

We have a bad welcome in the reception desk. By the attitude of Reception lady, she was tired of working and the least thing she wanted to do is to help a client. Beside that, althought we had paid for a room with breakfast she denied the latter one. We only realized of her mistake the following day when We...

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Helpful?
Thank Charito_Lima
Greenhithe, United Kingdom
Reviewed 2 days ago NEW

Look you stay here because you want to be right by the airport. The staff are good but the place is soul less and you are staying at an airport with everyone coming or going. Its not what I know a Hilton to be. The rooms are fine, the walls are so thin you can hear every word of your...

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Thank GP1357
UK
Reviewed 2 days ago NEW

I have written many times before about this hotel as it is the one we use when flying from Gatwick. We stayed there a few nights ago before flying to Las Vegas. The reason I have given it four stars is mainly for its location which is simply ideal. We are diamond members and therefore stayed on the club lounge...

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Thank Lindyloo1
Bromsgrove, England, United Kingdom
Reviewed 3 days ago NEWvia mobile

This was my first stay at the Gatwick Hilton and it is a huge place. Next to the airport and providing good accommodation and places for a conference. The association of speakers club, with the Hilton staff, made my stay enjoyable even though I did not win the contest! Anyone needing a stop for a flight will be well looked...

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Helpful?
Thank Peter W
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. I am well aware that our customers have several choices here at Gatwick and again I am grateful that you chose our hotel. Very best regards, Remco Norden, General Manager

Reviewed 3 days ago NEWvia mobile

We went to stay at the Hilton Gatwick to fly out the next day. It was miserable. The air conditioning didn't work, the room was dirty, and we didn't have clean sheets. The bed was like sleeping on a brick. Terrible!

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Thank Bud W
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. It is clear that in some areas we did not achieve the scores or deliver the quality one would expect and please accept my sincerest apologies. I do hope however that we may still have the opportunity to welcome you back to this hotel in the...

Cambridgeshire, United Kingdom
Reviewed 3 days ago NEWvia mobile

Stayed here in April for easy access to the south terminal, departures, arrivals and the train! It's the perfect location for all the above! We stayed on the 3rd floor, room was a double and the hotel were more than happy to accommodate me when I initially booked the incorrect room! Room was very hot and no air con that's...

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Helpful?
Thank Greenbikin2011
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. I am well aware that our customers have several choices here at Gatwick and again I am grateful that you chose our hotel. Very best regards, Remco Norden, General Manager

Swansea, United Kingdom
Reviewed 3 days ago NEWvia mobile

Stayed one night pre long haul holiday flight. At check in I was informed we had been upgraded to 'Diamond for the day'. Meaning an upgrade to executive room and access to the executive lounge . Complementary drinks in the evening and then continental breakfast in the morning. We would have been rude not to! What a great start to...

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Helpful?
Thank MartinD577
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. I am well aware that our customers have several choices here at Gatwick and again I am grateful that you chose our hotel. Very best regards, Remco Norden, General Manager

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Crawley RH6 0LL, England
Region: United Kingdom > England > West Sussex > Crawley
Price Range: RM448 - RM787 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Gatwick Airport 4*
Number of rooms: 821
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Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton
Hotel Style:
#1 Green Hotel in Crawley
#7 Luxury Hotel in Crawley
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Gatwick Airport staff and other travellers.
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Questions? Get answers from Hilton London Gatwick Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an end room, you only have to listen to one set of people.”
GP1357, 22 Apr 2017 | Read review
“7 th floor”
steves333, 17 Apr 2017 | Read review
“There are no good views from any of the rooms most overlooking other parts of the hotel”
richardcjarman, 16 Apr 2017 | Read review
“Higher the quieter”
Christopher3965, 15 Apr 2017 | Read review
“Ask for a room in the new wing”
Mountvernon76, 14 Apr 2017 | Read review
5 of 5