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Hilton London Gatwick Airport

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#19 of 28 Hotels in Crawley
GreenLeadersSilver level
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1 room 2 adults 0 children
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Hilton London Gatwick Airport
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6,772 Reviews from our TripAdvisor Community

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Showing 6,538: English reviews
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Newcastle
Reviewed yesterday NEW

We had a good nights sleep here, no problem with noise. Room was comfortable and quiet. Breakfast was as always great, staff were all friendly. Would recommend this hotel to anyone wanting a good quality hotel before/after their flights.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Robbywillie
London, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 29 November 2016

I was really pleasantly surprised by the Afternoon Experience at the Hilton, Gatwick recently. I am a bit of a self confessed 'Afternoon Tea' fan and have frequented some of the best establishments that serve afternoon tea around the world. I have to say that I was really delighted with the sandwich selection and array of freshly made cakes which...

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Helpful?
1Thank sunshinebl0nde
About Hotel's Favourite Review
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I am well aware that customers have a choice of hotels at Gatwick and I was so very grateful to see the terrific scores and read your feedback. Thank you for your recommendation it is greatly appreciated. Very best regards, Remco Norden, General Manager

Bedfordshire, United Kingdom
Reviewed 2 days ago NEWvia mobile

We booked the night before our flight - wish we had arrived earlier so that we could appreciate the hotel more, instead of just "a sleepover ". The only draw back was arriving by train and not seeing any signs for this hotel ( others were signed early but not Hilton) until we had gone too far. Easier coming out...

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Helpful?
1Thank simone_waldock
Davenport, Florida
Reviewed 2 days ago NEW

Although I try to travel through London's Heathrow Airport and avoid Gatwick Airport; there is always one consolation waiting when I must use Gatwick: the Hilton London Gatwick Airport. It's generally available at a good price and its location is just great for departures and arrivals at Gatwick's South Terminal. Having tried the North Terminal's Sofitel a few times (nice);...

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Helpful?
1Thank frankinthesun
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for yet again choosing this hotel for your accommodation: I am well aware that customers have a choice of hotels at Gatwick and I am so very grateful for your continued support and confidence. It really is much appreciated. Very best regards, Remco Norden, General Manager

London, United Kingdom
Reviewed 2 days ago NEW

The advantages of this hotel are obvious. If you're flying out to somewhere and you stay overnight here, it's just a short walk the following day to get to the departure lounge. On this level you can't really fault the hotel, the room, the comfort etc. It's a little more expensive than a hotel nearby, of course, but you get...

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Helpful?
1Thank Peej1962
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. Pricing however is directed by Hilton as a company and not made locally at hotel level. I am again very grateful that you chose our hotel. Very best regards, Remco...

Inverness, United Kingdom
Reviewed 2 days ago NEW

Connected with covered passageways from South terminal. About a 5 minute walk. Check-in was busy when I arrived so a 5 minute wait. Otherwise all was well, room not large but spacious enough and well provided. Restaurant service good.

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Helpful?
Thank 122NorthernLad
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. I am well aware that our customers have several choices here at Gatwick and again I am grateful that you chose our hotel. Best regards, Remco Norden, General Manager

Norfolk UK
Reviewed 3 days ago NEW

Average Hilton Hotel, handy for airport departure. Staff were friendly and helpful. There were however a few issues with the room in terms of how we found it. There was mascara on the bathing towel and hairs in the bath. Hairs were dangling from the reading lamp (unpleasant to find) and the lamp was very dusty. I was unable to...

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Helpful?
1Thank NorfolkSparky
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was sorry to read that we did not reach expectations in service and quality and please accept my apologies. Your comments and feedback have been discussed with my team. Thank you for your very valuable feedback. Sincerely, Remco Norden, General Manager

Reviewed 3 days ago NEW

Below average hotel for the price. Gaffer tape on carpets in corridors, bed uncomfortable, quilt not big enough for bed. Not enough tea/coffee making sachets, toilet rolls had to be requested. Food choice in Garden Buffet was tired looking, one small piece of pork loin for the carvery!! Room was tired looking, no extra pillows. great fuss made about HHonors...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Richard L
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was sorry to read that we did not reach expectations in service and quality and please accept my apologies. Pricing and WIFI charges however are directed by Hilton as a company and not made locally at hotel level. Thank you for your very valuable feedback. Sincerely, Remco Norden, General Manager

St Peter Port, Guernsey
Reviewed 4 days ago NEW

Good hotel in prime position. I definitely recommend this hotel if you need a stop over between flights. Staff are welcoming no matter what time of the day you arrive! The breakfast is plentiful and the quality and selections are decent.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Gary C
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. I am well aware that our customers have several choices here at Gatwick and again I am grateful that you chose our hotel. Thank you for your recommendation, it too...

Cheltenham, United Kingdom
Reviewed 4 days ago NEWvia mobile

We stayed here having returned from a visit to France so that we did not have to travel home immediately after the flight. As a result we checked in quite late ( after 11 PM). We had already checked in electronically using the Hilton honours app;this made life a lot easier and we only need to pick up the key...

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Helpful?
1Thank Kevin R
RemcoNordenGM, General Manager at Hilton London Gatwick Airport, responded to this review

Thank you for choosing this hotel for your accommodation: I was very pleased to see the scores given and read your comments and feedback and thank you so very much. I am well aware that our customers have several choices here at Gatwick and again I am grateful that you chose our hotel. Thank you for your recommendation, it too...

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton London Gatwick Airport

Address: South Terminal Gatwick Airport, Crawley RH6 0LL, England
Region: United Kingdom > England > West Sussex > Crawley
Price Range: RM464 - RM815 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Gatwick Airport 4*
Number of rooms: 821
Reservation Options:
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Also Known As:
Hilton London Gatwick Airport Hotel Lowfield Heath
Hilton Hotel Lowfield Heath
Hilton Lowfield Heath
Lowfield Heath Hilton
Hotel Style:
#1 Green Hotel in Crawley
#7 Luxury Hotel in Crawley
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Questions & Answers

Here's what travellers have asked, with answers from Hilton London Gatwick Airport staff and other travellers.
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Questions? Get answers from Hilton London Gatwick Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose an Executive Room and get access to the Executive Lounge.”
 of 5 bubbles frankinthesun, 20 Feb 2017 | Read review
“Try an Innkeepers Lodge instead!”
 of 5 bubbles trescomania, 13 Feb 2017 | Read review
“Register on the Hilton Honors reward site this helps with a speedy check in”
 of 5 bubbles Koalabob, 7 Feb 2017 | Read review
“Go to the premier inn next door, they guarantee a good nights sleep”
 of 5 bubbles Stuartharding, 5 Feb 2017 | Read review
“1st floor is on the same level as the walkway to the airport”
 of 5 bubbles simonc577, 5 Feb 2017 | Read review
5 of 5