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The room I was in wasn't as clean as I would have expected and the bed was extremely uncomfortable, I could feel every spring and the legs on the bed were not secure so the whole bed wobbled when I moved. I have stayed in...More
Stayed here for one night prior to a very early morning flight. Check in was speedy and efficient. We had asked for a quiet room and that is exactly what we had. The room was large with a garden view, the bed was super comfortable....More
1 Thank tazzat7
Response from Kara M, General Manager at Hilton London Gatwick south terminalResponded 2 weeks ago
Thank you for choosing this hotel for your accommodation: we were absolutely delighted to see the great scores and read your comments and feedback and thank you so very much. We are well aware that our customers have several choices here at Gatwick and again...More
Location to the South Terminal is the strong point of the hotel. From then on it is service appearance and quality of food that makes a hotel. Sadly they are not hitting the mark on all three. Check in was efficiently dealt with. The first...More
My wife and I stayed here on 3rd January for one night. Once we checked-in we found tissue paper in two places in the room. Next morning there was no hot water to take a shower. No compensation was offered.
The hotel is really showing its age, especially in the rooms.
Carpets frayed. Everything just a bit “scabby”.
The food prices are surreal! Absolutely extortionate. I felt robbed.
Check in a little slow.
Room nice and large. All in all it was fine/average/ok. Not what...More
US$97 - US$181 (Based on Average Rates for a Standard Room)
Official Star Rating provided by the AA.
#1 Green Hotel in Crawley
#7 Luxury Hotel in Crawley
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Hilton London Gatwick Airport Hotel Lowfield Heath ,