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Hilton London Gatwick south terminal

7,844 reviews
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Traveller (1291)
Room & Suite (471)
Dining (82)
Overview
  • Excellent21%
  • Very good37%
  • Average24%
  • Poor11%
  • Terrible7%
Travellers talk about
“garden restaurant”(352 reviews)
“new wing”(220 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Rooms
24 Dec25 Dec
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1 room, 2 adults, 0 children
Standard Room
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Reviews (7,844)Write a Review
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All reviewsgarden restaurantthe executive loungenew wingdeluxe rooman early flightan airport hotelsports barcar parknext morningcovered walkwayunder coverfamily roomcosta coffeestayed for one nightan overnight stayclose to the airportgood nights sleep
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1 - 5 of 7,567 reviews
Reviewed 2 days ago

It is looking dated and need a lot of new carpeting. Rooms are OK. Mattresses are old and springy, not that comfortable and noisy. Breakfast is average as is the internet. Stay here as an airport over night. It is acceptable.

Review collected in partnership with Hilton Hotels & Resorts
1  Thank Paul891
Hotel's Favourite
Reviewed 2 weeks ago via mobile

The last few years this hotel has had a big refurb which as customer was not great meaning noise etc.. I still feel they need to knock this down and restart. The walk from reception is to the new building is long the rooms are...More

1  Thank martin O
Response from Kara M, General Manager at Hilton London Gatwick south terminalResponded 1 week ago

Thank you for choosing this hotel for your accommodation: Knocking the hotel down is of course not an option however, we are currently discussing investment of the property and looking forward to 2018. Thank you for your very positive feedback regarding team members which I...More

Reviewed 2 days ago

My stay was on Monday 4th December. My shower/bath tap for the hot water was capable of only producing a warmish tepid flow. So I gave up trying to run a bath.Part of the wood paneling on the side of my bed came away in...More

1  Thank Spatzthecat
Reviewed 2 days ago

We often stay here when we have a morning flight from Gatwick to save any worries about traffic getting to the airport. While its not the best Hilton I've stayed in, its comfortable and very convenient for the airport. I'm a Gold Hilton Honors member...More

Review collected in partnership with Hilton Hotels & Resorts
Thank CNJ1966
Response from Kara M, General Manager at Hilton London Gatwick south terminalResponded 2 days ago

Thank you for your post and for the good scores which are much appreciated. I am delighted that we are currently discussing investment of the property and looking forward to changes for our guests in 2018. Best regards....Kara Monteiro, General Manager

Reviewed 2 days ago via mobile

Stayed here after a long flight from Mauritius. Wanted somewhere decent to end the holiday. Unfortunately his was not great. Dirty towel in room Generally run down and needs updating. Check in took forever! Lifts are slow. Room service is expensive. Breakfast was very good...More

Thank Stuart J
Response from Kara M, General Manager at Hilton London Gatwick south terminalResponded yesterday

Thank you for choosing this hotel for your accommodation: I was concerned to read your feedback and rest assured that I will be discussing your comments with the team. I assure you however that your experience is not at all indicative of the service levels...More

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Traveller (1291)
Room & Suite (471)
Dining (82)
Pool & Beach (2)
Hotel & Grounds (601)
Bathroom (199)
Business Centre & Event Rooms (6)
About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$96 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Crawley
#7 Luxury Hotel in Crawley
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$96 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Crawley
#7 Luxury Hotel in Crawley
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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