Sadaf was massively welcoming. She explained everything, and made sure we had breakfast in the morning with an early checkout. Huge smiles and we chatted about our travel habits. Robyn at the bar was awesome. She never stopped moving, checking with guests, making sure they had what they needed - always in a way that made you feel proper looked after. Drinks were remembered and service was great. Second time here and will definitely book again!
Booked here for one night before early flight with a slightly heavy heart, the Hampton was full so this was our other choice which we remember as dreary, dismal and tired. What a great surprise to step into such a beautifully renovated reception, cool, smooth floors made the cases roll so much better than the old carpets! Seperate reception pods rather than a huge area with queues as we remembered. Smartly dressed welcoming reception staff, check in was easy and we were soon away to our new room and what a difference! Gone were the tired walls and carpets, new carpets and tasteful decor, two comfy chairs and plenty of space awaited us. We had a simple meal in the new restaurant by the bar, good service, a little pricey we felt for fairly ordinary food but it was tasty, hot and fresh. Drinks are expensive we felt but not extortionate. I don't normally review airport one night stays but on this occasion I just wanted to say Well Done Holton for pulling your corporate socks up and making this tired old building lovely again. Would not hesitate to return. …
We stayed one night as part of a meet and greet package with maple parking, which worked really well. Efficient check in the hotel is vast and linked directly to the airport via a walkway, which was a real bonus as it was raining hard. The room was clean and comfortable. If a little on the cold side, I had to wrap the towels around my feet in bed, it was that cold. Tea and coffee facilities with bottled water provided, huge TV and large, comfy bed. We ate in the main restaurant, food was ok and service good, a bit pricey, but again, it was really chilly in the dining area. I would definitely use this hotel again (but take bed socks!)
I stay at this hotel quite often for work. After my last visit in September, I visited again two months later for the waiter to recognise me, and continue a conversation we had! Dinner is always brilliant - I really appreciate Aeron's service, and bringing their personality to the table! Thank you!
Garden Restaurant. Raji was phenomenal. What fantastic service from this man, and great food from the kitchen. Huge thanks as well to the chef and team there for a very delicious king prawn curry. With extra chilli. Thank you thank you thank you. PS - the rest of the hotel is also good. But Raji is the stand-out.
I stayed here 26 October 2022. I had to leave early in the morning. The fireplace went off at 3am. The staff took an extremely long time to switch it off and I was left outside in the cold for far too long. I raised this with the manager at my next stay and she said this is just how it is and guests should not expect any compensation. Please be careful about staying here if you have an early flight.
We expected the Hilton to be on the pricey side, but when staying at Gatwick that was kind of expected. But with that price tag I would fully expect better service. We decided to eat in the “Charlie fry sports bar”, Sunday evening not particularly crowded. I ordered chicken wings for starter and rack of ribs for main, (I was peckish) my partner ordered just a pulled pork burger advertised as “ burger the Dutch way”??. So my main turned up at the same time as my starter, I told the server I only wanted one plate of food at a time!! To which I was told that was not the way they served food in the sports bar!? (Thank goodness i didn’t order a sweet as presumably that would have arrived at the same time), I reluctantly accepted. So I ate my ribs and my partners meal had still not arrived. As I finished my starter my partners burger arrived but chicken not pork, we asked for it to be changed, and as 15mins had elapsed I asked for my main to be re-warmed. 15 minutes later our mains returned, mine seemed no warmer and my partners was still chicken not pork!!! I got on and ate my ribs, and about 5 mins after I finished my partners main turned up!! She asked for vinegar to go with her chips which arrived in a ramekin!! ( is this really Hilton standard?) Our original waitress was never seen again after our original complaint. She had accused me of being rude, to which I explained I hadn’t been rude but I was annoyed!! The manager served the rest of our fragmented meal, and was very apologetic, and did refund the cost of the food. Overall very disappointing meal, late, cold, poor service and really quite third rate quality and taste.…
Since our last visit before Covid, the hotel has taken the opportunity to update all the public areas of the hotel. Looks great. However, there are many reasons for choosing the Hilton Gatwick when travelling as follows: (1) The journey from hotel to either terminal is completely undercover which is very important if is raining (unlike the Premier Inn where you have to walk 80 yards or so outside to reach the terminals). If flying from the North terminal there is a quick transit rail system from the South terminal to the North terminal and vice versa. (2). Airport trolleys (free) are available at the hotel to take your luggage to the terminal. (3) Make sure if coming by taxi or someone dropping you off to go to the main entrance to the Hilton rather than the airport drop zone so you do not then have to pay a “drop off fee”. (4) The updated bar and restaurant are spacious and welcoming and service is great. (5) Check-in and check out is normally very quick and all done with beautiful smiles (it does make a difference). Tyler, who booked us in was first class and very helpful. We always stay the night before our flight (even if our flight is in the afternoon the next day). It takes the stress out of travelling to the airport. I am sure many may have missed their flight due to M25 traffic, or “Stop Oil” protestors, or rail strikes delaying their journey. Staying the night before really does make travelling more enjoyable.…
The refurbishment as far as it has got is going well. The communal area's are reduced and there was no coffee shop on site when I visited. Signage from the new exit from the rail station is still not helpful and could be improved. Didn't interact with anyone due to digital check in, which avoided the long queues at reception. Luckily no 3am fire alarms on my visit.
Since being refurbished, this hotel is now up to a good standard. However the Executive Lounge is still closed, and the Lobby Bar is now used for ‘Happy hour’ which can be a variable experience. Last night, however, Robyn and Hugo provided exemplary attention and service. Really nice people and made being there on my own a much better experience! From my point of view, on serious drawback to this hotel remains the lack of parking - having to pay £45 per night in the Short Term parking, or waste half an hour each way to the Long Term car park is not ideal