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Premier Inn London Gatwick Airport East (Balcombe Road) Hotel

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#11 of 28 Hotels in Crawley
Certificate of Excellence
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Premier Inn London Gatwick Airport East (Balcombe Road) Hotel
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495 Reviews from our TripAdvisor Community

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Showing 491: English reviews
Lancing, England, United Kingdom
Reviewed 3 days ago NEW

This one used to be ok but they have fallen out with the pub next door so breakfast consists of a "fabulous" "grab and go" bacon roll (there are other options) which is pretty rubbish on a saturday morning, nowhere to even eat it. We had the room on the end so heard take offs from Gatwick from very early...

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Helpful?
Thank Paul J
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. We apologise that our "Grab & Go" Breakfast wasn't to your liking, however the pub next door to us changed hands to new management back in February, and took the decision to no longer serve breakfast. Therefore, we took the opportunity to add in our "Grab & Go"...

Oundle, United Kingdom
Reviewed 3 days ago NEW

No Premier breakfast however they offer a well organized free breakfast which for us going for an early flight actually worked better than the restaurant and FREE! Only downside was I'm Gluten Free and everything was in bread rolls. I suspect if I had asked the night before they would of prepared something for me as staff were really helpful.

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Helpful?
Thank JacL2013
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep, and I am pleased that you enjoyed your stay with us and the overall experience. We look forward to welcoming you back in the near future. Many Thanks Sian Taylor

Macher, Spain
Reviewed 4 days ago NEW

I love the Premier Inn, for some reason folks often think it's a cheap and cheerful place to stay, it is not!! The rooms are always clean, staff super friendly and helpful, breakfast is great too, I wouldn't stay anywhere else when on the move..

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Helpful?
Thank Arslwe
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. I am glad that you enjoyed your stay with us, and that my Team are providing a great service to our guests. It's great to see that you will be returning to us, and I look forward to welcoming you for future visits. Many Thanks Sian Taylor

Cardiff, United Kingdom
Reviewed 4 days ago NEW

Lovely quiet location close to Gatwick. Friendly pub next door. Clean comfortable room and greeted by friendly helpful staff on arrival, breakfast and departure. Plenty of parking. Excellent price and tasty breakfast buffet.

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Helpful?
Thank jamessmith648
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. I am pleased to see that overall you enjoyed your stay with us, our team strives to offer the best service possible to our guests. I hope that based on your experience with the hotel we can welcome you for future visits. Many Thanks Sian Taylor

Sharm El Sheikh, Egypt
Reviewed 1 week ago NEW

A well ran hotel that is close to Gatwick Airport and also near to Crawley town centre. There is no lift at this two story inn, however if you have lots of luggage and don't want the hastle of carrying up a flight of stairs a quick call to the hotel will reserve you a first floor room.

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Helpful?
Thank thetiddler
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for your review of the hotel. I am pleased that you enjoyed your stay with us and you found the room to be well suited to your needs. Our team work hard to ensure your stay and room is as best as it can be. We look forward to welcoming you back in the future. Many...

Bognor Regis, United Kingdom
Reviewed 1 week ago

As usual with premier inns it was a very pleasant experience, have yet to be disappointed with premier inns we have have used. Have stayed in a number of locations and always choose to stay in one of their hotels as we have always been very happy with the experience.

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Helpful?
Thank David W
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for your review of the hotel. I am pleased that you enjoyed your stay with us and you found the room to be well suited to your needs. We look forward to welcoming you back in the future. Many Thanks Sian Taylor

nottingham uk
Reviewed 1 week ago via mobile

Stayed here last night as needed a stop off before our holiday. Easy to find. Greeted with a charming looking little pub and hotel looked really quite nice from the outside. Lady on reception was very welcoming and helpful. Stayed in room 5 on the ground floor. Clean. Comfortable. Excellent shower and very comfy bed. Had a great nights sleep...

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Helpful?
Thank mcuk23
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. I am pleased to see that overall you enjoyed your stay with us, our team strives to offer the best service possible to our guests. I hope that based on your experience with the hotel we can welcome you for future visits. Many Thanks Sian Taylor

London, United Kingdom
Reviewed 1 week ago

Great location , great room , bed was amazing ...Brilliant nights sleep . Even the grab and go breakfast was a hit . Just the wi fi is an issue . I did upgrade and still not brilliant signal . _xxxxx ....

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Helpful?
Thank juliesF5760UP
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep. I am pleased to see that overall you enjoyed your stay with us, our team strives to offer the best service possible to our guests. Many Thanks Sian Taylor

Hockley
Reviewed 1 week ago

Always turning my nose up at budget hotels and generally speaking, only doing 5*, this is the second time I have stayed at a Premier Inn. This one has only just been refurbished and my first experience had only just opened so I don't know whether they ever get tired and shabby. So, far my experience has been excellent. We...

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Helpful?
Thank Hamlet56
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep and I'm pleased to hear we achieved it with your stay. All our rooms were fully refurbished in 2015, and our House Keeping team strive to keep them looking good...

Burnham, United Kingdom
Reviewed 2 weeks ago

Excellent bed but just to hot and need to change for a lighter/thinner quilt or Air conditioning and the free breakfast rolls are very dry an need some butter in them. the front rooms are a little noisy so I always request a back room at balcombe road

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Helpful?
Thank storeyc
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. We don't unfortunately hold any lighter duvets, however we would have happily provided some additional sheets should the duvets be too warm for yourself. There is a Team Member on Reception 24 hours a day to help with any issues. I do hope you continue to choose us...

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Amenities

Highlights
  • Restaurant
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
Official Description (provided by the hotel)
Set in a more rural location, close to the airport and the shops and cafes of Crawley town centre ... more   less 

Additional Information about Premier Inn London Gatwick Airport East (Balcombe Road) Hotel

Address: 1066 Balcombe Road | Pound Hill, Crawley RH10 3NL, England
Region: United Kingdom > England > West Sussex > Crawley
Price Range: RM246 - RM398 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Gatwick Airport East (Balcombe Road) Hotel 3*
Number of rooms: 42
Reservation Options:
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Also Known As:
Premier Inn Gatwick / Crawley (Pound Hill) Hotel Crawley
Premier Inn Crawley
Hotel Style:
#6 Family Hotel in Crawley
#7 Romantic Hotel in Crawley
#15 Business Hotel in Crawley
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Questions & Answers

Here's what travellers have asked, with answers from Premier Inn London Gatwick Airport East (Balcombe Road) Hotel staff and other travellers.
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Questions? Get answers from Premier Inn London Gatwick Airport East (Balcombe Road) Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No lift in the building.”
 of 5 bubbles denandmark, 21 Nov 2016 | Read review
“I believe all rooms have been refurbished and we had room 14 overlooking trees and garden.”
 of 5 bubbles ZippyandT, 8 Nov 2016 | Read review
“Rooms at far end of the building away from reception are quieter”
 of 5 bubbles gatpatandallthat, 24 Sep 2016 | Read review
“Not the disable room”
 of 5 bubbles kennypbridge, 20 Sep 2016 | Read review
“rooms at the back are a little quieter”
 of 5 bubbles 21ginap, 27 Aug 2016 | Read review
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