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Premier Inn London Gatwick Airport East (Balcombe Road) Hotel

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Premier Inn London Gatwick Airport East (Balcombe Road) Hotel
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540 Reviews from our TripAdvisor Community

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There are newer reviews for Premier Inn London Gatwick Airport East (Balcombe Road) Hotel
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Showing 535: English reviews
Chichester, United Kingdom
Reviewed 4 April 2016

nice stay all staff very helpful and polite grab go breakfast good. parsons pig food not so good but staff and drink good. would stay again. room clean bed lovely. good value for money like all pemier inn

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Helpful?
Thank barbarawillett888
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. I am pleased to see that you enjoyed your stay with us, and also enjoyed our new Grab & Go breakfast system. It is nice to know that my Team are providing guests with good quality, polite customer service. I do hope you will choose to use us...

Southampton
Reviewed 26 March 2016

We stayed at this hotel for 1 night ahead of an early flight out from Gatwick. Hotel was undergoing some renovation but this did not impact on our stay at all, which was of the usual good quality Premier Inn standards of finish and cleanliness. Our room was on the airport side of the hotel, but we were unaffected by...

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Helpful?
Thank Urzzz1871
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. I am so pleased you enjoyed your stay with us. It is great to see that even with renovation works, along with the airport being so close, your stay was not impacted in any way. It is also nice to see that the new management of the Parsons...

Thessaloniki, Greece
Reviewed 26 March 2016

Small clean room, second room more ...roomy, very polite receptionists all day long, typical lovely mattress but also very comfortable sofa bed, hot water, wifi that is partially dead but does work for a few mails. Yes, when leaving early from gatwick I would return Fantastic little pub attached

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Helpful?
Thank christopysas
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. I am pleased to see that you enjoyed your stay with us, and am glad that our Team was able to provide such a good service to you. Our rooms were refurbished a year prior to your stay, and House Keeping work very hard to keep all the...

Kent
Reviewed 23 March 2016

What can I say; it's a Premier Inn in excellent condition and good value for money. We ate in the adjacent Parsons Pig pub - dinner comprised mediocre, poorly prepared food which took over an hour to serve even though the pub wasn't busy. They redeemed themselves a little with breakfast which was very good. Perhaps it was just a...

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Helpful?
Thank kk77470
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. I am pleased to see that you enjoyed your stay with us. I do apologise for the issues you experienced regarding the Parsons Pig pub next door and the airport noise. The pub has since hired some new staff members who are doing their best to improve the...

Gloucester
Reviewed 21 March 2016

For anyone seeking good value accommodation close to Gatwick or Crawley this location in my opinion is more than adequate.Rooms are of a very good size,decor is first class and beds most comfortable.What more is thereto say.

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Helpful?
Thank calspickman
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. I am pleased to see that you enjoyed your stay. The rooms were refurbished a year prior to your visit, and House Keeping work very hard to keep the rooms looking as good as new. I do hope you will choose to use us again in the future....

Maidstone, Uk
Reviewed 8 March 2016

I sometimes use Premier Inns for business. Here, I arrived late, received a pretty indifferent welcome from the night guy. The room was bitter cold and the window had been left open. If the reception guy had pointed me to the room thermostat I would have located it sooner, as it was I gazed at the heater for a while...

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Helpful?
Thank John V
WhitbreadHotels, Online Customer Service at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Hi John V Thank you for taking the time to review your stay at our hotel. At Premier Inn it is our aim to make our guests feel brilliant through a great night’s sleep. We sincerely apologise that on this occasion our hotel did not meet your expectations. We are however, pleased to learn that you were refunded in line...

Essex, United Kingdom
Reviewed 6 March 2016

Needed to overnight in Crawley ahead of early start at the Hawth Theatre. Booked a family room inc of breakfast for GBP 74 so had very low expectations. Delighted to report everything was excellent. Easy parking - smooth check in - new facilities - spotlessly clean rooms, comfortable beds, good nights sleep, power shower, quiet room and not overheated. Breakfast...

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Helpful?
Thank LJMollard
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review about out hotel. I am so pleased that we exceeded your expectations. Our rooms were newly refurbished this time last year and housekeeping do a fantastic job of keeping them looking brand new. We do hope you choose us again when staying in the area. Kind Regards Sian...

Brackley, United Kingdom
Reviewed 5 March 2016

A lovely comfortable one night's stay. Very comfortable bed with great amenities. Could not have asked for better. Stephen on the reception desk was amazing and so helpful. He is a credit to the company. Well done

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Helpful?
Thank Susie Y
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review about our hotel. I am so pleased that you enjoyed your stay with us and we exceeded your expectations, I will be sure to pass you comments onto the team member that helped you during your stay. Kind Regards Sian Taylor Operations Manager

Ledbury, United Kingdom
Reviewed 27 February 2016

This hotel is a great find. Only a 5 to 10 minute drive to the airport, loads of free parking (for the night), simple check in, very comfortable room - and all for £42.00. We didn't eat in the restaurant next door, but we did have a drink there and the menu looked pretty good. Highly recommended.

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Helpful?
Thank Simon O
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review about our hotel. I am pleased that the hotel suited your needs and that we exceeded your expectations. We do hope to welcome you back here in the near future. Kind Regards Sian Taylor Operations Manager

Luton, United Kingdom
Reviewed 18 February 2016

Having previously stayed at the Premier Inn (South) and been disappointed by the restaurant facilities (small, expensive and cold), I looked for another hotel to stay inn for the night prior to my early morning flight from the South Terminal. The hotel was easy to locate, overnight parking was free, directly in front of the Hotel, and it was a...

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Helpful?
Thank Kathleen262014
Sian2015, Manager at Premier Inn London Gatwick Airport East (Balcombe Road) Hotel, responded to this review

Dear Guest, Thank you for taking the time to write a review about our hotel. I am pleased that you enjoyed your stay with us and the overall experience. I do hope you choose us again when staying in the area and the Team and I look forward to welcoming you back. Kind Regards Sian Taylor Operations Manager

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Amenities

Highlights
  • Restaurant
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
Official Description (provided by the hotel)
Set in a more rural location, close to the airport and the shops and cafes of Crawley town centre ... more   less 

Additional Information about Premier Inn London Gatwick Airport East (Balcombe Road) Hotel

Address: 1066 Balcombe Road | Pound Hill, Crawley RH10 3NL, England
Region: United Kingdom > England > West Sussex > Crawley
Price Range: RM276 - RM431 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Gatwick Airport East (Balcombe Road) Hotel 3*
Number of rooms: 42
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Also Known As:
Premier Inn Gatwick / Crawley (Pound Hill) Hotel Crawley
Premier Inn Crawley
Hotel Style:
#6 Family Hotel in Crawley
#7 Romantic Hotel in Crawley
#15 Business Hotel in Crawley
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Questions & Answers

Here's what travellers have asked, with answers from Premier Inn London Gatwick Airport East (Balcombe Road) Hotel staff and other travellers.
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Questions? Get answers from Premier Inn London Gatwick Airport East (Balcombe Road) Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Talk to Nathan, he will ensure your stay is amazing.”
 of 5 bubbles vafies, 18 Feb 2017 | Read review
“Always ask for a high floor”
 of 5 bubbles 545grahams, 9 Feb 2017 | Read review
“No lift in the building.”
 of 5 bubbles denandmark, 21 Nov 2016 | Read review
“I believe all rooms have been refurbished and we had room 14 overlooking trees and garden.”
 of 5 bubbles ZippyandT, 8 Nov 2016 | Read review
“Rooms at far end of the building away from reception are quieter”
 of 5 bubbles gatpatandallthat, 24 Sep 2016 | Read review
5 of 5