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Holiday Inn Walsall M6, Jct.10

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Holiday Inn Walsall M6, Jct.10
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635 Reviews from our TripAdvisor Community

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Showing 631: English reviews
Bristol, UK
Reviewed 5 days ago NEWvia mobile

Stayed for one night on business, glad it was only one and no plans to return. Good location on positive note, near motorway and bed was ok. Negatives - cleaning or lack of it!!! Room is full of dust, carpets stained, walls damaged and bathroom poorly maintained. Mold in shower and disgusting shower curtain, covered in mold. Hairs in sink...

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Helpful?
Thank chocolatespot
Reviewed 2 weeks ago

We booked a suite for this particular stay as it was not that much more in cost than a standard room. We arrived later in the evening and the member of staff on reception was very courteous. I didn't think much to the suite if I'm being honest, literally a longer room with sofa bed set up for our children...

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Helpful?
Thank Stuart T
Management response:

Dear Stuart, Many thanks for reviewing your recent stay with us. Although our property was able to meet your expectations with regards to accommodations, it is regretful to learn that we fell short in terms of providing you with extra refreshments. I know that your stay was not perfect but I am hoping that you can give us another opportunity...

Middlesbrough
Reviewed 2 weeks ago

We stayed overnight on Boxing Day and soon as we arrived staff were friendly yet efficient, taking the time to talk to our children. We had got a really good deal for the room and it was sufficient for our one night stay. The TV and Wi-Fi both worked fine. Both soft and hard pillows were offered to guests in...

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Helpful?
Thank mrs_salmon
Management response:

Dear Mrs. Salmon, Many thanks for reviewing your recent stay with us. I am pleased that you had a great stay and all the team came across friendly and warm. Thank you so much for the kind words and I do hope you will return to the hotel in the future. Kind Regards Eva G Senior Manager

Reviewed 4 weeks ago

i stay away 3 nights aweek and this hotel is not up to the standard i normaly expect from Holiday. the staff were rude, example:- in the resturant a group of youngsters were told to move tables, as they needed the table for paying guests !!. (i am sure they were not getting a free meal), the rooms were also...

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1Thank araspapa
IHGService, Guest Relations Manager at Holiday Inn Walsall M6, Jct.10, responded to this review

Dear araspapa, Thank you for taking the time to write your review. We are sincerely sorry for the unusual condition of room you received and for the shortfalls you experienced with the service level of staff. Please allow me to follow up on your concerns and have the opportunity to regain your faith in us. I have sent you a...

Cardiff, United Kingdom
Reviewed 11 December 2016 via mobile

Stayed for one night in an executive room. Room was great with a separate area for the children, a bonus to have family style room with personal space for all. Negatives - one bathrobe and pair of slippers for three people, TV didn't work despite staff trying to fix it, only 2 cups and complimentary tea etc for one person,...

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Thank tastyholidays
Management response:

Dear Tastyholidays, Thank you for taking the time to review your recent stay with us. I am very sorry that your stay was poor and you came up against some challenges with us rest assured I am dealing with your comments directly with the team involved to ensure this does not reoccur in the future and problems once reported are...

Reviewed 8 December 2016 via mobile

Should never be a Holiday Inn win these room standards as the photos show damp in room and bathroom, stained furniture and missing light bulbs and shade. As a positive Breakfast was good and breakfast staff friendly and efficient.

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Helpful?
Thank Conrad1967
Management response:

Dear Conrad, Thank you for taking the time to review your stay with us. I am disappointed that your stay was not of a good quality and you came across many maintenance issues within your room. I have raised this with our Maintenance Manager and will personally ensure is rectified. On a positive note I am pleased you found our...

Ashby De La Zouch, United Kingdom
Reviewed 26 November 2016

Typical one in one out hotel. Tatty, well used, short staffed, with average faire on offer in the restaurant, think pub two for one, and you're about there. Putting a gym in the hotel and a TV in the room doesn't make it four star, so don't expect that. In fact don't even expect a towel in the room that...

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Helpful?
Thank Mark S
IHGService, Guest Relations Manager at Holiday Inn Walsall M6, Jct.10, responded to this review

Dear Mark S, Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I am very sorry to read that you experienced inconvenience because we did not meet your expectations due...

Newcastle, United Kingdom
Reviewed 26 November 2016 via mobile

The hotel was located in a very nice and lovely place but not that easy to find because of the road network. I stay one night in this hotel, it was a lovely and beautiful place, neat and attractive. The staff were brilliant, happy to help more than other customer service staffs that I have ever met. The rooms were...

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Thank princeiseoluwa
Northampton, United Kingdom
Reviewed 15 November 2016

room very clean, staff in all areas very polite and helpful breakfast outstanding with multiple choices, an enjoyable weekend enhanced by the location and well trained staff. Will definitely stay again and highly recommended

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Thank Ron T
Reviewed 11 November 2016

Our first impression was really good, the reception staff are really friendly, and the room adequate as a base for Cadburys world and the Bec classic car show, but the restaurant staff (of which there are too many) were disorganised and lacked any direction.Too many staff served us so didn't know what our orders were and we were kept waiting...

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Thank crosby29
Management response:

Dear Crosby29, Thank you for taking the time to review your recent stay with us. While we are glad to know that you chose our hotel for your family trip and found the room to your liking, I am very sorry for the shortcomings you have experienced. Guest satisfaction is a key focus for us here at the hotel and...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Newly refurbished hotel, with 156 en-suite bedrooms all with air conditioning, wi fi, en-suite. J10 Leisure with pool, sauna, gym and jacuzzi. Large open plan lounge, bar and restaurant all air conditioned and wi fi enabled. Conference facilities for up to 180 delegates. Free car parking. Hotel is located just off Jct.10 M6 just prior to northbound exit. ... more   less 

Additional Information about Holiday Inn Walsall M6, Jct.10

Address: 20 Wolverhampton Road West, Walsall WS2 0BS, England
Region: United Kingdom > England > West Midlands > Walsall
Price Range: RM270 - RM617 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Walsall M6, Jct.10 4*
Number of rooms: 156
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Walsall M6, Jct.10 staff and other travellers.
4 questions
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London, United Kingdom
Bolton
5 months ago

See all questions (4)

Questions? Get answers from Holiday Inn Walsall M6, Jct.10 staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrading to an executive room has no real benefit.”
 of 5 bubbles marksH5328VA, 25 Nov 2016 | Read review
“Rooms with windows facing the inner courtyard instead of out towards the motorway”
 of 5 bubbles Budealty, 9 Nov 2016 | Read review
“Upper floors accessible by lift, with assistance in case of emergency escape”
 of 5 bubbles , 2 Nov 2016 | Read review
“Make your choice when booking”
 of 5 bubbles JohnTravelsLots, 14 Oct 2016 | Read review
“Just dont even book with them, save yourself the grief.”
 of 5 bubbles Angry_Haggis, 13 Oct 2016 | Read review
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