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Holiday Inn Lancaster

1,129 reviews
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Traveller (156)
Room & Suite (105)
Dining (12)
Overview
  • Excellent22%
  • Very good39%
  • Average22%
  • Poor9%
  • Terrible8%
Travellers talk about
“two double beds”(13 reviews)
“health club”(26 reviews)
“swimming pool”(42 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
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Reviews (1,129)Write a Review
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All reviewstwo double bedshealth clubswimming poollake districtleisure facilitiesgood sizeevening mealbuffet breakfastroom was largeconvenient locationroad noiseplenty of parkingovernight stoplong journeythe ground floorfamily roomsteam room
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291 - 295 of 1,108 reviews
Reviewed 27 July 2016

A beautiful refurbishment and a well located hotel. Shame about the parking arrangements. Received a demand of £100 parking fine for a stay of 2 hours 52 minutes as I had not logged my car registration with reception. I will not be returning.More

Thank Steve D
Response from CW_HILancs, General Manager at Holiday Inn LancasterResponded 10 August 2016

Dear Steve D I am so sorry to read that you received a Parking Notice from Parking Eye. If you had contacted the hotel direct we could have had this cancelled for you, we would have just needed proof that you had used the hotel...More

Reviewed 26 July 2016

We visited the holiday inn for the weekend ,was not informed there was road works ,was given wifi codes which did not work ,tv was poor as you had to go through loads of pages before you got to the channels.breakfast was okay but it...More

Thank magsdixonmc
Response from CW_HILancs, General Manager at Holiday Inn LancasterResponded 9 August 2016

Dear magsdixonmc I appreciate all of our customers feedback and your time in doing so, and can only appologise that you experienced WiFi problems during your stay. We are in the process of our systems being updated. Unfortunately, when we have a coach party in...More

Reviewed 26 July 2016 via mobile

As a regular user of holiday inns we Stayed for two nights at this hotel and was suprised in the contrast between this hotel and the others I have used .The rooms and leisure facilities are good but the welcome on check in was surly...More

1  Thank jefflockhart1215
Response from IHGService, Guest Relations Manager at Holiday Inn LancasterResponded 10 August 2016

Dear jefflockhart1215, Thank you for taking the time to leave us with your feedback. Allow me to apologize for any inconvenience you may have experienced at check-in. While it is regrettable that some aspects of our hotel did not live up to your expectations, I...More

Reviewed 26 July 2016

First visit since last years flooding. We liked the new layout in the public areas and the room was very fresh and clean. As before the friendliness and helpful attitude of the staff really make it. It is a pleasure to stay there. Bar prices...More

Thank rainier94
Reviewed 25 July 2016 via mobile

Have stayed here lots of times in the past with no complaints. Unfortunately the hotel was recently flooded but is now fully reopened. It appears though that it's been refurbished in a rush (see pictures). The corridor smells strongly of paint and everything seems to...More

1  Thank Chris-Jo-Emily
Response from IHGService, Guest Relations Manager at Holiday Inn LancasterResponded 14 August 2016

Dear Chris-Jo-Emily, Thank you for being our guest and for taking the time to share your comments. Your comments are important as these will help us keep track of the things that we need to improve on. We sincerely apologize if you found your last...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$59 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$59 - US$168 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (156)
Room & Suite (105)
Dining (12)
Pool & Beach (3)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Joe M
25 December 2017|
AnswerShow all 2 answers
Response from lindarK9156IC | Reviewed this property |
im sorry the question is not in English
0
Votes
NatalieMorph
29 August 2017|
Answer
Response from Ltropical | Reviewed this property |
Breakfast not included cost around £10 but well worth it. Children aged less 14 eat free I recall.
1
Vote
kshoulder
11 December 2016|
AnswerShow all 2 answers
Response from CW_HILancs | Property representative |
Dear kshoulder, Our prices are typically as follows: Starters range from £4.50 - £5.95 Pasta & Pizzas are approx £9.95 Home Style favourite mains from £10.95 - £14.50 Steaks and Burgers approx £12.00 Sandwiches from... More
0
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123
Room Tips
"Top floor facing river"
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"Room at back with river view"
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"Had a room facing the river and heard no noise from the nearby Motorway"
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"Top Floor, View of Lake"
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