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Hilton Manchester Deansgate

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Hilton Manchester Deansgate
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4,112 Reviews from our TripAdvisor Community

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Showing 4,019: English reviews
Greater Manchester, United Kingdom
Reviewed 17 November 2015

We was booked in at 3pm for champagne afternoon tea to celebrate our wedding anniversary. What a let down. We was shown to our table after having to walk through work men putting equipment up for a event that was on in the evening. We sat waiting for a long time before anyone came to serve us then when they...

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Helpful?
2Thank baron236
John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear baron236 I would like to take this opportunity to thank you for taking the time to complete this review following your visit to Cloud 23 at Hilton Manchester Deansgate. I am disappointed to receive your comments as we ordinarily receive a high number of compliments relating to the service and offering of our Afternoon Tea. I can assure you...

Belfast,Northern Ireland
Reviewed 15 November 2015 via mobile

Stayed here as I was attending a conference in Manchester Central which is only a short walk away. The hotel is almost beside the Deansgate-Castlefield Metrolink station which will take you all over Greater Manchester as well as around the city centre. The hotel has very spacious public areas and I received a warm welcome with efficient concierge staff for...

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Helpful?
Thank TheBish
John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear TheBish Thank you for taking the time to share your kind feedback with everyone, we really do appreciate it. I am pleased that you chose to stay with us and that you rank us as one of the best Hilton hotels you have stayed in. We are very thankful for such an accolade. It is great to know that...

Reviewed 14 November 2015 via mobile

Modern and well spec'd interior. Bed was extremely comfortable and the bathroom was good too. Breakfast was also well presented and good choice. Check in was efficient for a group booking. Definitely ask for a room on a high floor when booking. Or visit the bar on the 23rd floor.

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Helpful?
1Thank ChrisEastleigh
Damian G, Front Office Manager at Hilton Manchester Deansgate, responded to this review

It was our pleasure to be able to welcome you back to Hilton Manchester Deansgate, thank you very much for staying. We take pride in offering warm hospitality to all our guests. It is wonderful to know that you have enjoyed a first class experience and we look forward to welcoming you both back in the very near future. Kindest...

Manchester, United Kingdom
Reviewed 14 November 2015

First off, staff were really friendly, front reception were great. My wife and I had booked a room here for the evening as we were attending a Charity event nearby. Now the amount of time we were in the Hotel was minimal, from 5 in the evening until half six , then back about two in the morning to bed....

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Helpful?
1Thank Sean J
Damian G, Front Office Manager at Hilton Manchester Deansgate, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel and delighted you received a warm welcome from our Front of House Team. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve...

Reviewed 14 November 2015 via mobile

Had a lovely stay here, the view was incredible, complimentary produce in the hotel room were well received. Would have given a 5 star review if it wasn't for the price. I had to book 9 months in advance to pay a price that was acceptable. Overall very friendly staff and gorgeous rooms

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Helpful?
1Thank LD171
Damian G, Front Office Manager at Hilton Manchester Deansgate, responded to this review

Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Kindest Regards, Damian | Front of House Manager

Cobham, United Kingdom
Reviewed 13 November 2015

From the moment of arrival it is all about how much can we squeeze out of the visitor. The room was fine but could have been a little cleaner. The bed was ok if sleeping alone but my wife and I are used to a bigger bed! The shower door did not keep the water from escaping, so after the...

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Helpful?
Thank Brian_300606
Damian G, Front Office Manager at Hilton Manchester Deansgate, responded to this review

We apologise we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel , and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again...

Lytham St Anne's, United Kingdom
Reviewed 13 November 2015

We stayed at the is hotel a few days ago! Staff were friendly/helpful! And rooms were very nice and clean! We also went up to cloud 23 (at the top of the hotel! And really nice bar! Looking over Manchester! There is a lift up there from reception! They make you feel like a VIP! Like your going into a...

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Helpful?
1Thank The-Red-Eagle
Damian G, Front Office Manager at Hilton Manchester Deansgate, responded to this review

Thank you for your review. I am thrilled that you found all areas of the hotel to be welcoming and accommodating and that looked after you as a true VIP. I agree that the views of Manchester and beyond from Cloud 23 are spectacular. We look forward to welcoming you both back again soon so that we are able to...

North Yorkshire, United Kingdom
Reviewed 12 November 2015

Okay so I visited the Hilton Hotel after asking various locals where the best roof top bar was in Manchester. Upon arrival I was greeted by a very friendly chap who informed me to use the lift to get to the top floor bar. I was seated directly infront of the most amazing view of Manchester and possibly even greater...

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Helpful?
2Thank Peter J
Damian G, Front Office Manager at Hilton Manchester Deansgate, responded to this review

Thank you for your feedback on your recent visit to Cloud 23 at the hotel. I am delighted that you all enjoyed your evening. I am pleased that you had a great experience and that you were able to enjoy the service from Ethan. Thank you so much for making the time to post this wonderful review on Tripadvisor and...

Bolton, United Kingdom
Reviewed 12 November 2015 via mobile

7 of us booked in to have cocktails in cloud 23 Had to pay a small deposit first which is then deducted of the final bill ( not forgetting service charge). Brilliant service and great cocktails. Unfortunately the bar staff didn't take off the deposit so 29 days later we are still waiting for it to be transferred back to...

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Helpful?
Thank Pamela H
Damian G, Front Office Manager at Hilton Manchester Deansgate, responded to this review

Thank you for taking the time to share your experience of Cloud 23. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Cloud 23 Manager continually works to improve our guest experience in Cloud 23. We hope you will consider visiting Cloud23 in the future and would ask you to contact matthew.soares@hilton.com who will be delighted...

Newry
Reviewed 11 November 2015 via mobile

I stayed here recently as part of a large group of colleagues. The room was well turned out and the bathroom was spotless. I dined both at the restaurant and through room service and found the choice of food to be excellent. Bar 23 was a nice additional perk to the executive rooms. The rooms offered a great view over...

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Helpful?
Thank katrina_magill
John M, General Manager at Hilton Manchester Deansgate, responded to this review

Dear Katina_magill Thank you for taking the time to share your kind feedback with everyone following your recent stay with us. I am absolutely thrilled that you had a great stay with us and that you enjoyed our service and facilities and that you were able to appreciate and enjoy the stunning views of Manchester and of course the fireworks....

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Cloud 23 Cocktail Bar
Cloud 23 Cocktail Bar
Cuisines: British, Contemporary
Podium Restaurant Bar & Lounge
Podium Restaurant Bar & Lounge
Cuisines: European, British, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Manchester Deansgate

Address: 303 Deansgate, Manchester M3 4LQ, England
Region: United Kingdom > England > Greater Manchester > Manchester
Price Range: RM571 - RM1,838 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Manchester Deansgate 4*
Number of rooms: 279
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Expedia, Booking.com, Orbitz, Hotels.com, Agoda and Priceline so you can book your Hilton Manchester Deansgate reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Manchester Deansgate Hotel Manchester
Manchester Hilton
Hilton Deansgate
Hotel Style:
#21 Business Hotel in Manchester
#25 Luxury Hotel in Manchester
#33 Family Hotel in Manchester
#36 Romantic Hotel in Manchester
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Manchester Deansgate staff and other travellers.
29 questions
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Questions? Get answers from Hilton Manchester Deansgate staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are very good no need to upgrade”
 of 5 bubbles davet520, 18 Mar 2017 | Read review
“Executive rooms are on the higher floors with marvellous views over Manchester.”
 of 5 bubbles PKR, 18 Mar 2017 | Read review
“The higher the better”
 of 5 bubbles 956anastasiam, 16 Mar 2017 | Read review
“Check that your room is the type that you have paid for!”
 of 5 bubbles SamanthaR796, 11 Mar 2017 | Read review
“If you are not afraid of heights, you should choose rooms located on the higher floors will enjoy the view of the city.”
  • City view from the 16th floor
  • The King Plus room
 of 5 bubbles AdioB, 10 Mar 2017 | Read review
5 of 5