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InterContinental Bordeaux - Le Grand Hotel, an IHG hotel
2,265 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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InterContinental Bordeaux - Le Grand Hotel garners mixed feedback, with some guests questioning its value, pointing to inconsistent service and lackluster room quality as not reflective of its 5-star status. While the hotel's atmosphere is often seen as unwelcoming due to dated aesthetics, its prime location and fine linens are appreciated.
Cleanliness generally meets expectations, yet service experiences vary sharply, ranging from commendation for friendliness to criticism for lack of professionalism. Amenities and rooms elicit divided opinions, with some finding comfort and convenience, while others are left wanting more.
Atmosphere
Dreary
Rooms
Drab
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Mixed
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We stayed in a beautiful french junior suite with an incredible view. The bathroom was large, white marble with a strong shower. The bed was very comfortable with high quality bedding. It was spotless, serviced morning and night. Staff was very attentive, friendly and professional. Breakfast was delicious and plentiful. Can’t beat location. Definitely returning.
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip:Get the junior suite, opera view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anthony Deperi , Marketing at InterContinental Bordeaux - Le Grand Hotel, an IHG hotel
Responded 19 Jun 2023
Dear alpinvogelsong, We would like to thank you for sharing your impressions with us. We are delighted that you had an exceptional time. We have shared your impressions with our team, and we hope to have the chance to welcome you again during your next stay in Bordeaux. Sincerely, Marion Escalier - Marketing Department
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The property itself is very nice, albeit a little outdated and likely due for a renovation. Got upgraded to a junior suite which was nice and had good amount of space. Bed was comfortable but the bathroom was rather small and clumsy. The shower had a glass curtain that extended only halfway so the floor of the bathroom would be soaked with water any time the shower was used. We returned to our room a few times uncertain if it had been made up or not as several parts of it were still unorganized and not obviously cleaned. Breakfast was a let down and we thought the service could have been better and more friendly. Definitely not worth the price and wish we had known this before deciding to purchase a rate that included breakfast. The food in the hotel besides the Michelin restaurant was good but nothing specials. What was upsetting was the one evening we ordered room service. I was told over the phone that it would be no problem to accommodate my girlfriends allergies. I asked about a specific dish and they said it can he made gluten and dairy free and that it was no problem. When the food arrived it had both gluten and dairy and we mentioned this kindly to the woman who brought the food. She didn’t seem apologetic and said she would ask the kitchen if they could make it without gluten or dairy, despite them telling me on the phone they could. My girlfriend had said at this point that she would just take a salad with a piece of grilled chicken since that would be faster than than preparing the full chicken dish she had originally ordered. She returned about 20 minutes later with the salad which was appreciated. However she handed me a revised check and I was half expecting it to have the dessert we had ordered comped or a discount to my girlfriends order. To my surprise she had simply replaced the original chicken with a salad with chicken(at the same price) on the new bill. This was a little off-putting and I would have expected different from a hotel that’s supposed to be 5 star quality. The location of the hotel is great though.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emilie P, Responsable relations publiques at InterContinental Bordeaux - Le Grand Hotel, an IHG hotel
Responded 15 Jan 2020
Dear adambkane, Fisrt of all I would like to thank you for taking the time to share your experience at InterContinental Bordeaux - Le Grand Hotel with us. Your satisfaction is paramount to each and everyone of us and I am sorry to read that you have had problem with the housekeeping and room service throughout your stay. Please note that this is in no way the kind of service usually provided by our staff members and rest assured that your comment will be shared with the relevant teams to prevent such things from happening again. However I sincerely hope that these hicups didn't stop you from enjoying your experience with us and in Bordeaux. Warmest regards,
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The Grand Hotel in Bordeaux is an up market hotel with up market prices. Whilst this can be justified in terms of location and amenities, your experience will be heavily influenced by the room you are allocated. Being a "spire" member of the IHG rewards scheme we were given an upgrade to a premier room. However the room we were given although very nice in itself its location badly let it down. This is where you need to be informed. The hotel is in an old historic building meaning the layout of rooms is somewhat compromised. Ours faced into a very small and somewhat dingy courtyard type of arrangement. This together with the small window, and only window in the room meant there was very little natural light. Then to add insult to injury there were 2 air conditioning units in the courtyard which made a terrible grating noise. So we were unable to have the window open and so not only did we have little natural light but also no fresh air whatsoever.
The other things to note are the parking charge is 39 euros per day and breakfast is 28 euros per person per day. Although breakfast was very nice it was just a buffet after all and no better than some other IHG hotels I've stayed in.
So would I recommend the hotel?. Well yes and no. You must ask where your room is located and try to negotiate a better location. Personally I feel let down being in the top tier of their loyalty club. I should have said something but it only started to bother me near the end of our stay there by which time it was too late.
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Date of stay: March 2022Trip type: Travelled as a couple
Room Tip:Valet parking is a bit pricey.
Breakfast, if not included in the room rate is very expensive.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ghb Bordeaux, Propriétaire at InterContinental Bordeaux - Le Grand Hotel, an IHG hotel
Responded 27 Mar 2022
Dear Neil P, We would like to thank you for sharing your impressions with us. We are sorry to hear that your experience did not meet your expectations. We have passed on all your comments to the relevant people to improve our service. We hope to see you again at the InterContinental Bordeaux - Le Grand Hotel so that you can rediscover our establishment. Yours sincerely, Anthony DEPERI - Marketing Department,
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The most beautiful architecture in an amazing setting opposite the Opera House, right in the centre of Bordeaux. Just returning back to the hotel and taking in its wonderful front elevation was uplifting.
On arrival, check-in was near-perfect, polite, discreet and efficient. Our receptionist showed us to our room. Initially, the corridors seemed dark and outdated but in reality that's part of this hotel's classic character and charm.
We were fortunate to be upgraded to a junior suite. The decor, facilities and luxury touches were of the highest standard: Guerlain toiletries, bath robes and slippers, fruit bowl, chocolates – pretty much everything imaginable.
The bathroom had a shower and a tub. Everything worked immaculately and it was clear that the hotel staff pays incredible attention to detail.
Our room was quiet, the bed was superbly comfortable, furnished to a high standard. We enjoyed two great nights' sleep. Housekeeping was superb, with a great turndown service. The smallest details were taken care of – the fresh flowers in the room were replaced on our second day.
We visited the gym, pool and sauna. All were fantastic – the gym has the latest equipment and all of it was in full working order. The pool is a spectacular feature not to be missed. The sauna did what you would expect.
The concierges and reception staff were welcoming and respectful and had the intelligence and flexibility to give assistance if required but (unlike some 5 star hotels in Asia) backed off when we declined having our bags carried to our room. All the staff we met exuded a relaxed confidence and pride in what they did.
Check-out was fast, accurate and efficient. Overall an exceptionally good hotel and probably the best we have stayed at in Europe.
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Date of stay: February 2020
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emilie P, Responsable relations publiques at InterContinental Bordeaux - Le Grand Hotel, an IHG hotel
Responded 5 Mar 2020
Dear Flyingred, First of all, I would like to thank you for taking the time to review your experience with us at InterContinental Bordeaux - Le Grand Hotel. Your satisfaction and wellbeing while staying in our property are both paramount to each and everyone of us and I could not be prouder by reading your very kind comment. Be sure that your comment will be shared with all of our team members which I am sure, will take great pride in it. We sincerely hope that we will have the pleasure to welcome you back again very soon. Warmest regards,
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Stunning hotel. Great location. Impeccable staff except for the one miserable cleaning staff member. Check out is at 4pm. Please don’t ring my door at 3:20pm and then attempted to enter my room when i responded multiple times “I’m in the bath”. The room with the balcony had breath taking views of the surrounding area. One can also view the queue at steak restaurant across the road where people queue for up to 2 hours. The shower was a bit luke warm and the shower gel definitely needed refilling. There was hardly anything in there. I just used the shower gel from the bath instead. The tap from the bath however was boiling hot so I don’t know how the shower was luke warm. The bath was massive enough for two people and a ledge to place bottles of champagne while sat in the bath. What an excellent idea. The reception and concierge staff were impeccable and my guest relation staff member went above and beyond. A truly first class five star hotel. My only negatives- miserable cleaning staff. Don’t ring the door bell before it’s check out time. Also don’t ring the room phone checking to see what time I’m leaving the room. It’s annoying and rude. There is some noise from pedestrians if one has the opera balcony view. It’s not unbearable but avoid the rooms if a light sleeper. The guest relations officer did inform me of this before hand. It’s not an issue for me but maybe an issue for others. IHG members, don’t get caught out by the “snacks” on the bar menu if offered the complimentary drinks and snack voucher. “Snacks” for the purposes of reward voucher only includes nuts and chips. However chips may be interpreted as “crisps” and not French fries. I went for the veal burger which was delicious I must add but €25 was a bit steep. Positives - the drinks were awesome. Staff extremely attentive and friendly…except for the miserable cleaning lady. Overall a solid 5 star hotel. Oh I loved the wallpaper in the room.
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip:Balcony room has magnificent views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anthony Deperi , Marketing at InterContinental Bordeaux - Le Grand Hotel, an IHG hotel
Responded 9 Jan 2023
Dear Euler9, We would like to thank you for sharing your impressions with us. We are delighted that you had an exceptional time. We have shared all your impressions and advice with our teams and we hope to have the chance to welcome you again during your next stay in Bordeaux. Sincerely, Marion Escalier - Marketing Department
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We stayed at the Intercontinental in Bordeaux. Upon arrival, we were told that we had been upgraded to a deluxe room. We were then escorted to our room by a member of the reception staff. This was good because the room was in an adjoining building and to get from the main hotel entrance to our room required taking 2 elevators and walking an entire city block. There were no other entrances to the hotel so we had to repeat this trek every time we left or returned to our room.
The room itself was spacious, although the layout was a bit odd After using the facilities, one had to walk through the bedroom and a hallway to get to the sink in the main bathroom. Rather awkward...
The major problem with the room however was lighting, or rather the lack of it. Although there were multiple lamps in the room, they seemed to have the lowest possible wattage. It was impossible to sit in a chair and read. We contacted the front desk; they sent up two more lamps, but none of them were bright enough to enable one to read. The following day we explained our issue to the front desk and they understood and had a floor lamp with a brighter bulb delivered to the room. Between the remote location and the lack of light, we felt we had been banished to Siberia.
The staff at the front desk and in the breakfast room were very pleasant and helpful. The buffet breakfast was very good. Laundry service was excellent - shirt was delivered in less than 6 hours. In contrast, the staff in the courtyard bar were aloof and very slow. On our final evening, we left after waiting more than 15 minutes for a drink.
The hotel’s location was great! Best in Bordeaux, convenient to many attractions and restaurants. We would return, but only if we were in the main building with an assurance of adequate lighting.
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Date of stay: October 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ghb Bordeaux, Propriétaire at InterContinental Bordeaux - Le Grand Hotel, an IHG hotel
Responded 21 Oct 2021
Dear marymcgol, Thank you for taking the time to share your experience in our hotel. We take your comments very seriously and share them with all our staff. Regarding the way to the room, you should know that the history of our building is what makes it so charming. Indeed, over the years, the building has grown to propose a unique structure. We hope to see you again at the InterContinental Bordeaux - Le Grand Hotel and hope that you will have a new experience. Yours sincerely
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This is an old hotel where 7 buildings have been joined together. When we were there it was quite full with convention business and though we booked an upgraded room through American Express Fine hotel collections our 2 rooms were relegated to the end corners of the hotel requiring a walk up and down stairs and 2 separate elevator rides. One room was cave like with little natural light but it had a couch and good closet space. The other room had good natural light but once the curtains were drawn it also became a cave like room since room lighting was poor. There was a small closet and dressing area with safe on floor so you had to get down on your hands and knees to use it, but there was a nice dresser and a desk. There are no modern electronic outlets and we had to have them bring some plug adapters with internet plugs to the room. The bathroom situation in both rooms was terrible. The toilet room is on one side of room and you must walk around the bed and through the closet area into the other half of the bathroom to wash your hands. Just ridiculous. The other side of the bathroom is small with one sink and a deep tub shower combo which was quite difficult for anyone short to get into and out of. The carpets looked old and the hallway carpets were dirty. The terrace bar was a very nice place to have a drink but the drink preparations were not particularly good. We had dinner one night in La Bordeaux restaurant and it was good. It was a popular place when we were there and you should reserve if you want to eat in hotel. The breakfast buffet was good and a chef makes fresh porridge, pancakes and eggs. The rooms were just not satisfactory and certainly disappointing for an American Express Fine Collection hotel but the hotel is well located to the center of the city and near a tram station.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anthony Deperi , Marketing at InterContinental Bordeaux - Le Grand Hotel, an IHG hotel
Responded 12 Jun 2023
Dear Atlantan1972, We would like to thank you for sharing your impressions with us. We would like to offer you our sincerest apologies for the experience you have described, which does not correspond to the service requirements we wish to offer. We are truly sorry that your rooms were not to your taste and did not live up to your expectations. We have a total of 130 rooms and are sure that some of them would suit you perfectly. Your feedback is important to us, so that we can make any necessary corrections. Please rest assured that these will be passed on to the relevant department. We have a large selection of rooms that could meet your requirements, so please do not hesitate to inform our Reservations department of your wishes so that you can rediscover the InterContinental Bordeaux - Le Grand Hotel to the full. Yours sincerely, Marion Escalier - Marketing Department
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We booked what was billed as a spacious Junior Suite (45 square meters) as pictured on the hotel website. Sadly, the room was wholly unsatisfactory. A tiny bedroom, a tiny sitting area separated by a door, and most of the square footage described in the hotel website devoted to 8!!!! (YES, EIGHT) full length closets, and two very long corridors. This room felt like a rabbit warren.
Furthermore, every surface in the room is jammed with stuff, leaving no space whatever for our personal items. So unless you plan to fully unpack your luggage, there is barely any space to keep a suitcase handy.
The bathrooms also suffer from an odd and impractical layout. There are two separate toilets, plus a separate shower/vanity and tub/vanity, located in four different rooms along the corridors. Very confusing. Plus the tub controls cannot be reached unless you step into the tub due to the glass surround.
The hotel does enjoy a beautiful location with fantastic views of the opera, and very polite and helpful staff.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anthony Deperi , Marketing at InterContinental Bordeaux - Le Grand Hotel, an IHG hotel
Responded 12 Jul 2022
Dear Saskia_Bahamas, First of all, thank you for taking the time to share with us your experience at InterContinental Bordeaux - Le Grand Hotel. Your satisfaction is paramount to each and everyone of us and be sure that your comment about will be shared with all the staff members. Warm regards,
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This hotel is tired and old interior, We had the junior suite and Living area is spacious but the bathroom is so small they could have gotten some space from the living area to compensate it. Floor is carpeted with grandmother's style, room has poor lighting (I need to make a mental note to bring my climbing gear lights to Europe in future). Blame it on CoVid that they're lacking of staff. So our cups aren't wash and have to call 3 times before they attend to us. Room doesn't provide tissue paper too.
Swimming pool is non-existent. Is so small should be called a dipping pool. Sauna and Steam room are rather big but again this place is so crowded, do not head to the spa between 3-530pm. Breakfast quality is rather poor though the staff are all very nice and polite.
Went to conceirge and ask for wine tour option. They told us is very hard to have a wine tour in Winter + on a weekend. They somehow said they found 2 chateau for us to visit starts at 10am and back by 4pm. We paid 540 Euro for 2 pax and end up their "2 Chateau" is actually 1 shop that sells many wine + 1 chateau which serves us 3 different type of poor red wine. Total waste of time and money.
What we like about this place is the location, their 24hr gym - well equipped. Room 219 has great view which we love.
If I'm back to Bordeaux, I hope to find a better hotel.
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Date of stay: January 2022
Location
Cleanliness
Service
Room Tip:Room 219 has a good view or try Villas Foch Boutique Hotel & Spa Bordeaux?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ghb Bordeaux, Propriétaire at InterContinental Bordeaux - Le Grand Hotel, an IHG hotel
Responded 2 Feb 2022
Dear SuperShan1 We would like to thank you for sharing your impressions with us. We are sorry to hear that your experience did not meet your expectations, and we have passed on all your comments to the relevant people to improve our service. We hope to see you again at the InterContinental Bordeaux - Le Grand Hotel so that you can rediscover our establishment. Yours sincerely
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We are IHG spire ambassadors. Enjoyed a lovely couple of nights. The location is amazing, it's a majestic building, reception is efficient, the rooftop bar friendly and gives great views. The first opera view suite we were given had no shower and dirt in the bath. The second smelt of drains. The third was for disabled access but very nice indeed. Thanks to Oliver for helping with this. Probably because they've recently reopened after lockdown. The Gordon Ramsey 2* restaurant is currently closed. Breakfast was too expensive at the "discount" rate of £28pp! The gym located in the roof has excellent equipment but the Aircon needed to be switched on by the staff as it was baking hot. All this said we'd love to return and stay again at the IC Bordeaux!
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Date of stay: July 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Emilie Ployart, Propriétaire at InterContinental Bordeaux - Le Grand Hotel, an IHG hotel
Responded 15 Jul 2020
Dear sfb2019, First of all thank you for taking the time to share with us your experience at InterContinental Bordeaux - Le Grand Hotel. I am delighted to see that your experience with us has fulfilled most of your expectations, this is truly rewarding for all of us. Warmest regards, Jules | Marketing & Communication
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London, United Kingdom20 contributions4 helpful votes
I'm sorry, but I cant remember how much the hotel reserved on my card. It certainly was not an unreasonable amount, otherwise I would have remembered.
All very reasonable and normal, and the amount was returned as soon as we checked out.
There are more places to choose from in the Bordeaux area.
PRICE RANGE
RM 1,342 - RM 1,853 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
regent bordeaux, bordeaux regent
LOCATION
FranceNouvelle-AquitaineGirondeBordeaux
NUMBER OF ROOMS
130
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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