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Traveller (150)
Room & Suite (65)
Dining (8)
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Overview
  • Excellent29%
  • Very good48%
  • Average16%
  • Poor5%
  • Terrible2%
7 Sep 2017
“Does what is says on the tin ! ”
3 Apr 2018
“Worst Customer Service I've ever experienced”
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Rooms
Bar/Lounge
Pets Allowed
Wheelchair Access
Free Parking
3 Star Hotel
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Reviews (436)
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1 - 5 of 32 reviews
Reviewed 4 April 2018

I had read other reviews about the owner being rude and disrespectful but I thought "how bad it can be?" .... It was UNBELIEVABLE. When we arrived the poor receptionist (new?) could not find our reservation. In the meantime, the owner was chatting and laughing...More

Thank Milhouse H
Reviewed 7 September 2017 via mobile

We booked here before the next days ferry , family of four . We got room 25 , no idea why some people are moaning , it was fine , yes it's just off the street but my wife had injured her leg and it...More

Thank Hutchy35
Response from eden0021, Gérant at Hotel EdenResponded 2 October 2017

Thank you for your nices comments. take care caroline/reception

Reviewed 9 August 2017 via mobile

Beware of room 25 (quadruple). It's basically a converted garage, with the door onto the street. Although it was clean and the shower was hot this did not compensate for the dirty net curtains that were too small, leaving a large gap around the window...More

Thank Austin S
Response from eden0021, Responsable réception at Hotel EdenResponded 10 August 2017

Good afternoon Austin S, I wanted to answer you because we understand that the quadruple room on the ground floor can upset (it overlooks the street). However, this room was never a garage. It is located next to our garage door but I don't see...More

Reviewed 22 July 2017 via mobile

We we looking very forward to our stay and we're drastically disappointed. The hotel was dingy at best and simple amenities such as room keys, internet and tv did not work. The owner was the worst part. Very rude and unaccommodating and had no interest...More

3  Thank Jennifer C
Reviewed 8 May 2017 via mobile

I was a brief visitor to this hotel last week. I was split up from my travelling companions and unfortunately had no working communication available to me. The hotel helped me immensely, providing toilet facilities for me and access to a phone (without charge). The...More

Thank Andrew I
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About
Amenities
Top amenities
Bar/Lounge
Free High Speed Internet (WiFi)
Things to do
Bar/Lounge
Details
Price range
US$64 - US$171 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Romantic Hotel in Saint-Malo
Room types
Non-Smoking Rooms
Details
Price range
US$64 - US$171 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#30 Romantic Hotel in Saint-Malo
Room types
Non-Smoking Rooms
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Traveller (150)
Room & Suite (65)
Dining (8)
Pool & Beach (1)
Family and Play Areas (2)
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Room Tips
"It's worthwhile checking on accessibility of your room if travelling with a dog that;s not great on..."
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"Stayed in 2 different rooms on our 2 stays; both were comfortable and very nicely presented."
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"Be aware of the choice of en-suite or separate shower/toilet and that access first floor rooms is via a small..."
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"No restaurant but the bar is open until 9pm"
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