This is probably the most terrible hotel we have ever been. This hotel in no way deserves a 4-star rating. One BIG disappointment. People who read my reviews on Tripadvisor, know that my wife and I travel a lot, both private as for business. And we have been from simple hotels to the finest leading hotels in the world, and all over the world. Hotels, restaurants, airlines, etc. We booked this particular hotel on our way back from Spain to the Netherlands. When we arrived at the hotel there was no hotel parking space, where it was written that the hotel can accommodate for such. So I had to park my car somewhere down the street. No problem, but state in your text on Booking.com that parking space is very, VERY limited! And we were not the only guests who were disapponted in that… The receptionist. She was terrible! Probably does not know that she has to deliver a service to the guests, other then just handing over a keycard. Even that was to difficult as the keycard was mixed up with another room. When we finally entered our room, it was steaming hot in there. Unfortunately the airco was not working. So back to the frontdesk. The receptionist promised to have it fixed while we have diner. But we could not have diner in the hotel as it was fully booked. That can happen, but the receptionist did not assist us by pointing out that we could order roomservice or recommend a fine restaurant in the area. Normally there is a book with tips about the hotel like roomservice, roomservice menu, breakfast starting time, checkout time, etc. So we had to go out and find a place to eat on our own. Thanks to Siri we found one. Back in the hotel I returned to the frontdesk to ask if the airco was fixed. I lost the bet I had with my wife. If was not fixed! The reason was ( according to the receptionist) that the airco can not make the room colder… But the receptionist came with a great solution: she will bring a ventilator to our room. ‘I will bring it to you within 10 minutes.’ While I am writing this review, it is already 1,5 hour ago. My wife put the ‘do not disturb’ sign on the door as we have to wake up early tomorrow and do not like to waste our time by waiting on a ventilator. Trying to get some sleep. Trying, as a guest probably brought their dog with him, left the poor thing in the room where it could cry all evening. Ok, lets call the frontdesk. No answere. As we were already ready for the night I did not bother to get dressed again to go to the frontdesk in person. So far a very, VERY DISAPPOINTING experience in this Mercure hotel in Dijon. Tomorrow morning breakfast. Can not wait what that will be. Of it is the same standard as the receptionist and the room, we will probably skip it and save us some money. My strong advise to all tourists and business people out there: AVOID THIS HOTEL. READ THE REVIEWS AND BOOK SOMEWHERE ELSE!…
Normally with the good location, modern look of the hotel, parking for decent price, normal breakfast, etc, I would have rate it differently, but the fact of not having good service and having dirty rooms for the price paid, it really does not make me recommend it
Very good stay in a very functional, quiet and clean hotel. I would definetly recommend it. Despite my late arrival I was warmly welcomed and could work for about an hour in the lobby (good internet connection). Fast check out.
This urban city hotel has a touch of nostalgia from the school yard. Modern city map on the wall next to a Foosball table. The reception/bar is very graphic; and yet serving classic cru wine from Burgundy by the glass. How decadent !!!? Close to the historic Dijon center even by foot; it also has a direct bus line to Dijon main train station. Freshly squeezed orange juice for breakfast. Go and get it !!!!!!
Considering we were told there were no family rooms so had to book two for the four of us (including young children) and the bar food didn’t really cater for one requiring a gluten free meal I’m still able to rate this hotel very good! They staff helped us find a nearby restaurant with marked up map, we had a delicious meal within 5min walk. Car park is well situated. The extra touches kept us entertained- free table football, free arcade game and music instruments including a guitar made this a pleasant over night stay. Good breakfast, though limited for a gluten free diet. Staff all pleasant and helpful. Rooms clean and provide just what is needed.