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Mercure Reims Centre Cathedrale

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Mercure Reims Centre Cathedrale
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1,209 Reviews from our TripAdvisor Community

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Showing 488: English reviews
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Winchester, United Kingdom
Reviewed yesterday NEWvia mobile

I am usually pretty generous when it comes to reviews, but I can't be on this occasion. From start to finish I found most of the staff dismissive, unaccommodating and non customer centric! Initially on check-in the customer service representative was completely uninterested in our Accor platinum membership and gave us none of the privileges we were entitled to, or...

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Helpful?
1Thank mcgonaglebarry
North Devon
Reviewed yesterday NEW

We were allocated a nice large room and everything perfect and clean. In the evenings Sandra looked after us at the bar and recommended local wines. We eat dinner in the restaurant and were pleasantly surprised how good the food was was even if restaurant service was not brilliant. I did notice that other Accor members had a free drink...

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Thank MiniMx
United Kingdom
Reviewed 4 days ago NEW

It ticks all the boxes. The only criticism are the bathrooms which are tiny and slightly tatty. Our shower tray was cracked and leaked. There are no cosmetics but everything is done to a price. We were very pleasantly surprised by the dining room. The dinner was very good and the breakfast is generous. As an Accor Club member I...

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Thank bruceurban
London, United Kingdom
Reviewed 1 week ago via mobile

I'm going to try and be balanced here, as I'm a Platinum Accor member and I do stay at their member hotels a lot, but this hotel has some good and some features fundamentally terrible things going on. The good - standard room, clean and tidy, great central location and within walking distance to most key places within Reims. The...

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1Thank MilamberNZ
Maxime D, Front Office Manager at Mercure Reims Centre Cathedrale, responded to this review

Dear MilamberNZ, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Reims Centre Cathedrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you tell us your opinion on Tripadvisor, I can not find your reservation. Nevertheless, the benefits of your Platinium...

Vilseck, Germany
Reviewed 1 week ago

The hotel is located very close to the city center, and is easily accessible from the interstate. The hotel itself is good enough for most travelers, but not 5 star by any means. We didn't try the breakfast buffet as it is 18 Euro a person, and the wifi, while free, was slow at best. The rooms are nice enough,...

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Thank WilliamRBavaria
Maxime D, Responsable réception at Mercure Reims Centre Cathedrale, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Bushey
Reviewed 1 week ago

This was a good choice of hotel. It is fairly central and is an easy walk to the centre. It also is uneasy reach of many First World War sights. We also visited Tatinnger champagne house. The hotel was just what we wanted - a clean well serviced room. The breakfast is outstanding.

Review collected in partnership with Mercure Hotels
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Thank Chiplet1
Maxime D, Responsable réception at Mercure Reims Centre Cathedrale, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Winchester, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed at Mercure in Reims centre. Hotel is on canal and a short walk from shops, cathedral and eating places. It is a modern hotel with all the usual facilities. It had parking including a garage. It is ideal for a stopover on the way back from skiing. The staff were nice and spoke English without the usual french patronisation....

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Thank peter l
Maxime D, Responsable réception at Mercure Reims Centre Cathedrale, responded to this review

Dear peter l, We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathedrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality...

Blackpool, United Kingdom
Reviewed 3 weeks ago

This is the second time we have stayed and although the rooms were excellent and although a little warm the hallways were very hot so all you wanted to do is get outside for air. the service and food for dinner was average but the breakfasts were excellent close to both the city centre and the motorways it is a...

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1Thank frufc
Maxime D, Responsable réception at Mercure Reims Centre Cathedrale, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

London, United Kingdom
Reviewed 16 March 2017 via mobile

Very good hotel good spacious bedroom ok for one night and the only hotel on the holiday that provided coffee in the room even if it was from a paper cup! Food good and a nice bar . Was part of a shearings holiday on return from Switzerland.

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Thank tombofkings
Maxime D, Front Office Manager at Mercure Reims Centre Cathedrale, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Leek, United Kingdom
Reviewed 10 March 2017

Overnight stay on return journey from a wonderful coach holiday in Italy. Very tired looking room, used paper cups, 1 teabag. Evening meal very poor, service even worse. Breakfast adequate, glad to get back on the road

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1Thank PatandClint1
Maxime D, Responsable réception at Mercure Reims Centre Cathedrale, responded to this review

Dear PatandClint1, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Reims Centre Cathedrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Our 4-star hotel is ideally located just a short distance from Notre Dame Cathedral, a gem of Gothic artwork, and the congress center. Whether you're on a business trip or a family vacation, you will love the quality of our facilities and the comfort of our rooms. Our work spaces, combine technology and modularity and have everything you need. All the services we offer at our Mercure will mean you have a great stay in the heart of Reims. ... more   less 

Additional Information about Mercure Reims Centre Cathedrale

Address: 31 boulevard Paul Doumer, 51100, Reims, France
Region: France > Grand Est > Marne > Reims > Hincmar
Price Range: RM398 - RM724 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Reims Centre Cathedrale 4*
Number of rooms: 130
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Priceline, Hotwire, Travelocity, Hotels.com, ACCOR, TripOnline SA and HotelQuickly so you can book your Mercure Reims Centre Cathedrale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Reims Cathedrale Hotel Reims
Accor Reims Cathedrale
Hotel Style:
#7 Luxury Hotel in Reims
#8 Business Hotel in Reims
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Reims Centre Cathedrale staff and other travellers.
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Questions? Get answers from Mercure Reims Centre Cathedrale staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Interesting to watch over the canal from the rooms”
MiniMx, 29 Apr 2017 | Read review
“Suggest asking for a room not facing the main road”
bruceurban, 26 Apr 2017 | Read review
“Get a room facing the Cathedral on the upper floors.”
WilliamRBavaria, 17 Apr 2017 | Read review
“Accor card holders can get better rooms on floor 4 and 5”
frufc, 4 Apr 2017 | Read review
“Rooms on the southern canal view are better”
Poserpike2015, 21 Dec 2016 | Read review
5 of 5