Incredible vacation great hotel, incredible location and the attention of the staff was great. Excellent place to enjoy with Family. Regard’s I will recommend this place to visit and enjoy Paris and all his activities
I was with my family 3 adults with 2 children and baby Jonathan was absolutely amazing help us with everything and because people like him and the stuff for me and the family was just the best And in general it was absolutely amazing
Situated in the middle of de city and near of the best monuments from Paris, this Hotel has a crear atenttion Thanks Paulo for everything in our stage in your hotel. Recomend this experience to everybody
When we arrived completely exhausted by metro in front of the hotel and asked Oliver, one of the receptionists, for directions, he called a taxi to take us to our hotel (we were not guests of the Novotel Paris Les Halles). In the waiting time we were invited to the lounge of the hotel for a drink. Very friendly and obliging! Top!
I booked this hotel after reading some reviews, but I regret it. If you are rating the hotel because of its customer service then I understand why you have so many outstanding comments. The hotel is in really bad conditions, especially the hallways to the rooms. Scratches all over the walls and even pieces falling out. We arrived late around 10:30pm, got to the room (plain nothing fancy, horrible red curtains) and just before leaving out for dinner I realized the toilet was dirty. Went to the front desk asked for housekeeping and was told that they didnt work at night and that the next morning I would have my bathroom clean. Really?? After getting upset because they even implied for me to do it myself, the guy from reception went upstairs and cleaned. The next day I requested my money back for the second night because we wanted to check out early, it was denied and the solution was to give us an upgrade to what they said was a "better" room. If they would have given our money back for the second night we would have left in a heartbeat. So many more options in Paris, it all depends what you value in a hotel.…
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