We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Mercure Carcassonne La Cite Hotel

Expedia.comUS$142*
View Deal
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 9 more sites!
Professional photos
Mercure Carcassonne La Cite Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,434 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 539: English reviews
Start your review of Mercure Carcassonne La Cite Hotel
 Click to rate
Brussels, Belgium
Reviewed 5 days ago NEW

Great location in close vicinity of the medieval city;hotel a bit old but nicely refurbished and benefitting from very friendly staff .Excellent breakfast and parking space.We had a privilege room which did not really offer the comfort we had expected.

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank Dirk T
Alain D, Guest Relations Manager at Mercure Carcassonne La Cite Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Tel Aviv, Israel
Reviewed 1 week ago NEW

This lovely,mid size hotel,is located 5 minutes away from the CItadel (La Cite) in Carcassonne and therefore ,if this site is the reason for visiting this city,you'll benefit from its location.The rooms are of the small size and even those who are facing the old city,won't guarantee a full view.The breakfast is quite expensive ,but there are not too many...

 Report
Helpful?
Thank udi1
Preston, United Kingdom
Reviewed 1 week ago

Our arrival at the hotel was very welcoming and in no time at all we were in our room unpacking and ready to see the City up close. We hadn't quite realised how close the hotel was to the Cite, it was basically just across a couple of car parks - very close indeed. The hotel room was clean and...

 Report
Helpful?
Thank JoaniePreston
Becket, United States
Reviewed 1 week ago

We stayed one night while traveling through southern France. It was a Saturday night and the property was full. This was off season, so I would suggest making reservations in plenty of time before your stay. Front office staff were helpful, room was clean and the parking for the rental car was outside in a secure lot. We walked into...

 Report
Helpful?
Thank Robert W
Pula, Italy
Reviewed 1 week ago

Rather down at heel and disappointing. Not very helpful with any enquiries. Room not made up on arrival late afternoon. Poor breakfast. Outdated safe . Door to outside not secure. Outside sitting area was nice and weather good, but I door sitting area not good

 Report
Helpful?
Thank southwell2016
Lichfield, United Kingdom
Reviewed 1 week ago

This is an excellent hotel,to stay to enjoy Carcassonne. It is within easy walking distance of the City but very quiet. Rooms are very comfortable with everything one needs. Very well kept. Excellent food.

 Report
Helpful?
Thank 1506happytraveller
London UK
Reviewed 2 weeks ago

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank geoffreykilburnl
Alain D, Responsable relations clients at Mercure Carcassonne La Cite Hotel, responded to this review

Ulverston, United Kingdom
Reviewed 3 weeks ago

We were traveling through France and stopped here for one night. The hotel room was pleasant quite spacious with a view of the pool and the cite. It was an easy walk to this tourist destination. The food in the restaurant was quite good, the staff friendly.

 Report
Helpful?
Thank UlverstonJanet
East Sussex, United Kingdom
Reviewed 4 weeks ago

Review collected in partnership with Mercure Hotels
 Report
Helpful?
Thank Lynne B
Winchester, United Kingdom
Reviewed 4 weeks ago

Review collected in partnership with Accorhotels.com
 Report
Helpful?
Thank 688timothy

427 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (269)
Viewed
Bathroom (26)
Viewed
Room/Suite (52)
Viewed
View from Room (26)
Viewed
Dining (17)
Viewed
Hotel & Grounds (38)
Viewed
Pool/Beach Area (6)
Viewed
1:47
Videos (1)
Viewed
Other (103)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (128)
Viewed
Pool (16)
Viewed
Dining (18)
Viewed
Standard Room (44)
Viewed
The Hotel (50)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (30)
Viewed
Dining (5)
Viewed
Pool/Beach Area (1)
Viewed
Room/Suite (9)
Viewed
Bathroom (2)
Viewed
Hotel & Grounds (2)
Viewed
Other (11)
11/06/2017 12/06/2017
Hotels you might also like...
Travellers also viewed these Carcassonne hotels
0.5 km away
Best Western Le Donjon Les Remparts
0.6 km away
Hotel de la Cite Carcassonne - MGallery Collection
0.2 km away
Hotel du Chateau
Hotel du Chateau
#4 of 39 in Carcassonne
734 reviews
Show Prices
Show Prices
Show Prices
0.7 km away
Hotel du Pont Vieux
Hotel du Pont Vieux
#3 of 39 in Carcassonne
400 reviews
3.1 km away
Hotel La Bastide Saint Martin
Hotel La Bastide Saint Martin
#1 of 39 in Carcassonne
288 reviews
1.0 km away
Hotel des Trois Couronnes
Hotel des Trois Couronnes
#11 of 39 in Carcassonne
605 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Free Parking
  • Pool
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
5 minutes walk from the medieval quarter and 10 minutes from the Canal du Midi and the lower city, you will find the Mercure Carcassonne tucked away in a leafy corner. The hotel features a restaurant, a garden, a bar with a fireplace, 80 rooms (all non smoking) and 3 meeting rooms. The hotel has two private secured and free car parks. Whether for a business trip, a holiday or a conference, our hotel is a wonderful place to stay. ... more   less 

Additional Information about Mercure Carcassonne La Cite Hotel

Address: 18 rue Camille Saint Saens, 11000 Carcassonne, France (Formerly Mercure Carcassonne Porte de la Cite)
Region: France > Occitanie > Aude > Carcassonne
Price Range: RM531 - RM967 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Carcassonne La Cite Hotel 4*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, ACCOR, Orbitz, Travelocity, Hotwire, Priceline, Hotels.com, Cancelon, TripOnline SA, HotelQuickly and Hotel.de so you can book your Mercure Carcassonne La Cite Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Carcassonne Porte De La Cite Hotel Carcassonne
Hotel Style:
#1 Family Hotel in Carcassonne
#5 Luxury Hotel in Carcassonne
#6 Romantic Hotel in Carcassonne
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Mercure Carcassonne La Cite Hotel staff and other travellers.
9 questions
Ask a question

See all questions (9)

Questions? Get answers from Mercure Carcassonne La Cite Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room facing the Cite won't guarantee a full view.The view is quite obstructed.”
udi1, 22 May 2017 | Read review
“All the rooms seemed good and easy to get to.”
1506happytraveller, 17 May 2017 | Read review
“avoid tis hotel”
continental_11, 7 Mar 2017 | Read review
“Request rooms with citadel view on the 2nd floor”
traveller70572, 28 Feb 2017 | Read review
“All seemed acceptable”
majorcolinr, 20 Oct 2016 | Read review
5 of 5
Expedia.com
US$142* /night
View Deal
AMOMAUS$272
Booking.comUS$142
MercureUS$142
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates