We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

BEST WESTERN Hotel le Donjon

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 6 more sites!
Professional photos
BEST WESTERN Hotel le Donjon
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

1,270 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for BEST WESTERN Hotel le Donjon
See the most recent reviews
Showing 776: English reviews
Lewistown, Pennsylvania
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 June 2013

We were on a self drive tour of Spain and France and this was the hardest hotel to check into. Only because the shuttle parking was hard to find and there was construction near the parking entrance. We checked in on a Sunday and the castle was overrun with people. The shuttle ride was exciting and I was waiting to... More 

Helpful?
Thank Michael_S100_13
Londonderry
Level Contributor
95 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 23 June 2013

I paid for a privilege room because I wanted to stay somewhere special in Carcassonne with beautiful views of a spectacular city and the privilege appeared to offer either rooms overlooking the garden or the ramparts. On arrival at the parking area outside the walls we were told that there had been a mistake and we had been 'upgraded' to... More 

Helpful?
1 Thank patricia1032
Hollister CA
Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 21 June 2013

Fully enjoyed our 1 night stay at this hotel in the old city. Were disappointed we did not have a room in the main building as our reservations were made 5 months in advance. Our room in the other building was, however , well appointed and just a few minutes walk in the morning, for an excellent breakfast. Would suggest... More 

Helpful?
Thank gareddg
Jerusalem, Israel
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 June 2013

The shuttle drivers are very friendly. The main problem is that there are actually two hotels: the first one in the main building with lobby and service, and the second in another building, far away, where there is no staff at all, no active lobby (you can not even drink coffee!) And generally we felt we were working more than... More 

Helpful?
3 Thank iris s
BW_hotel_donjon, Gérant at BEST WESTERN Hotel le Donjon, responded to this review

Dear Guest, First of all I would like to thank you for sharing with us your feeling about your stay in our Hotel Le Donjon. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements... More 

Harrogate, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 June 2013

We stayed for three nights. Staying within the walls was fantastic and very quiet at night. Plenty of restaurants around to eat. Good standard room and staff very helpful. We used the airport bus to gate and short walk to hotel. Bike hire good to go along canal. We hired a car to get to Montsegnur in the hills... Worth... More 

Helpful?
Thank GrahamandRachel_42
BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review

Dear Customer We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon, unique 4 stars hotel in the Medieval Citadel. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one.... More 

Sydney, Australia
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 June 2013

Long wait to check in, but the staff member on duty was apologetic and friendly. The set up here is kind of strange. You park outside the walls but there is no signage or directions where to go to find the hotel. We struggled with our backpacks around the inside of the walls and eventually got some help from a... More 

Helpful?
Thank Kristy L
BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review
Google Translation

Chère Madame, Cher Monsieur Nous vous remercions d’avoir pris le temps de partager vos impressions sur votre séjour passé dans... More 

Christchurch, New Zealand
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 June 2013 via mobile

We stayed as part of a Backroads Touring group. One night did not do justice to this amazing location. The staff were helpful for the short time we had. Very comfortable room with tea/coffee amenities. Couldn't beat the location.

Helpful?
Thank SquishyBeetle
BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one. We look forward to the pleasure of welcoming you back... More 

Edinburgh, Scotland, United Kingdom
Level Contributor
96 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 13 June 2013

We booked this hotel in part for location and comments on trip advisor, and we were not disappointed, excellent value for money, location and facilities. We had to leave our cases as we arrived before the room was ready, and they moved our bags to the room and we went out for food. On our return, we were able to... More 

Helpful?
Thank Irene L
BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one. We look forward to the pleasure of welcoming you back... More 

Fortrose, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 June 2013

Good and well trained staff who are interested in the guests in a caring and efficiently operated hotel, excellenty located in the old city. To be recommended to all staying one or two nights in La Cite of Carcassonne. Telephone in advance to be directed to car parking with porter uplift in a mini-van. The room rates are attractive and... More 

Helpful?
Thank IainBrown
BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one. We look forward to the pleasure of welcoming you back... More 

North Vancouver, BC
Level Contributor
83 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 10 June 2013

We had asked for a room with a view and had the most charming view of a part of the wall and turret and the walkway with the shops. If you want perfect quiet, you might want another room (they also have rooms on beautiful gardens), but we enjoyed listening to and watching the hustle and bustle from our window... More 

Helpful?
Thank currie5
BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review

Dear Guest, it is with great pleasure that I have read your feeling regarding your stay spent in our property the Hotel The Donjon, unique 4 stars Hotel situated in the very heart of the medieval fortress... Make feel our hosts as real city-dwellers is there all our wish! Sleeping inside the walls ofthe medieval Citadel is a unique privilege... More 

729 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (547)
Viewed
Room/Suite (103)
Viewed
Hotel & Grounds (123)
Viewed
View from Room (44)
Viewed
Dining (12)
Viewed
Bathroom (25)
Viewed
Family/Play Areas (6)
Viewed
Pool/Beach Area (1)
Viewed
2:50
Videos (2)
Viewed
Other (231)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (141)
Viewed
Dining (14)
Viewed
Standard Room (39)
Viewed
The Hotel (88)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Hotel & Grounds (3)
Viewed
Dining (7)
Viewed
View from Room (3)
Viewed
Room/Suite (20)
Viewed
Other (8)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Carcassonne hotels
0.1 km away
Hotel de la Cite Carcassonne - MGallery Collection
0.3 km away
Hotel du Chateau
Hotel du Chateau
#4 of 39 in Carcassonne
697 reviews
0.3 km away
Hotel du Pont Vieux
Hotel du Pont Vieux
#3 of 39 in Carcassonne
328 reviews
Show Prices
Show Prices
Show Prices
0.5 km away
Mercure Carcassonne Porte de la Cite
0.7 km away
Hotel des Trois Couronnes
Hotel des Trois Couronnes
#12 of 39 in Carcassonne
554 reviews
0.3 km away
Hotel Montmorency
Hotel Montmorency
#6 of 39 in Carcassonne
717 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
3 star hotel in the heart of the medieval citadel of Carcassonne. ... more   less 

Additional Information about BEST WESTERN Hotel le Donjon

Address: 2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Price Range: RM441 - RM725 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel le Donjon 4*
Number of rooms: 62
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Cancelon, HotelTravel.com, Odigeo, Travelocity, Cheap Tickets and Hotels.com so you can book your BEST WESTERN Hotel le Donjon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Hotel Carcassonne
Best Western Carcassonne
Carcassonne Best Western
Hotel Style:
#3 Romantic Hotel in Carcassonne
#3 Luxury Hotel in Carcassonne
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotel le Donjon staff and other travellers.
17 questions
Ask a question

See all questions (17)

Questions? Get answers from BEST WESTERN Hotel le Donjon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet, large room on the 2nd floor.”
 of 5 bubbles 748suea, 15 Nov 2016 | Read review
“At the back - quieter”
 of 5 bubbles LeylandAtlantean, 14 Nov 2016 | Read review
“Some open into a courtyard if you go in summer”
 of 5 bubbles MandyC942, 6 Nov 2016 | Read review
“If you want a courtyard room, make sure it is one with windows, otherwise I am guessing the rooms within the hotel are better, overall.”
 of 5 bubbles Lady-of-Chalet, 1 Nov 2016 | Read review
“Make sure to book your stay in the main building.”
  • View from room
 of 5 bubbles baciami, 30 Oct 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay