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BEST WESTERN Hotel le Donjon

Booking.comUS$130*
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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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BEST WESTERN Hotel le Donjon
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1,322 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Hotel le Donjon
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Showing 789: English reviews
Miami FL
Reviewed 5 July 2013

Great spot. They offer parking right outside the wall and get you to the hotel via a small shuttle. This stop is a no-miss for anyone going to France- the town is a UNESCO site. Rooms clean. Walk the town for shopping and restaurants. Lots of wine bars also nearby. Spent only 1 night but an evening well spent. Again...

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Helpful?
Thank countconti
BW_hotel_donjon, Gérant at BEST WESTERN Hotel le Donjon, responded to this review

Dear Customer We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon, unique 4 stars hotel in the Medieval Citadel. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one....

Malta
Reviewed 3 July 2013

I booked this hotel on the 3rd February 2013 for the night of the 28th June. This was a special trip which my wife and I had planned for a long time. On the morning of the 28th, the Hotel called me to say that they had overbooked the hotel and would not honour our confirmed booking. Instead they wanted...

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2Thank MichaelWar
BW_hotel_donjon, Propriétaire at BEST WESTERN Hotel le Donjon, responded to this review

Dear Guest I am really sorry to hear your dissatisfaction. We apologize for the incident and I can understand your disappointment for not have slept in the heart of the Medieval citadel.. Anyway, I would like to give you some explanation: the 28th of June, in the morning, after a technical problem, the room which was supposed to be yours...

London, United Kingdom
Reviewed 3 July 2013

Stayed for 2 nights before picking a boat up to do the Canal du Midi. What a perfect location in the heart of the medieval city. We stayed in room 2 in the main building with a great view and although room was small, it was clean and comfortable, we didn't spend too much time in there as it was...

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Thank Lainiewho
Lewistown, Pennsylvania
Reviewed 26 June 2013

We were on a self drive tour of Spain and France and this was the hardest hotel to check into. Only because the shuttle parking was hard to find and there was construction near the parking entrance. We checked in on a Sunday and the castle was overrun with people. The shuttle ride was exciting and I was waiting to...

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Thank Michael_S100_13
Londonderry
Reviewed 23 June 2013

I paid for a privilege room because I wanted to stay somewhere special in Carcassonne with beautiful views of a spectacular city and the privilege appeared to offer either rooms overlooking the garden or the ramparts. On arrival at the parking area outside the walls we were told that there had been a mistake and we had been 'upgraded' to...

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1Thank patricia1032
Hollister CA
Reviewed 21 June 2013

Fully enjoyed our 1 night stay at this hotel in the old city. Were disappointed we did not have a room in the main building as our reservations were made 5 months in advance. Our room in the other building was, however , well appointed and just a few minutes walk in the morning, for an excellent breakfast. Would suggest...

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Thank gareddg
Jerusalem, Israel
Reviewed 18 June 2013

The shuttle drivers are very friendly. The main problem is that there are actually two hotels: the first one in the main building with lobby and service, and the second in another building, far away, where there is no staff at all, no active lobby (you can not even drink coffee!) And generally we felt we were working more than...

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3Thank iris s
BW_hotel_donjon, Gérant at BEST WESTERN Hotel le Donjon, responded to this review

Dear Guest, First of all I would like to thank you for sharing with us your feeling about your stay in our Hotel Le Donjon. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements...

Harrogate, United Kingdom
Reviewed 17 June 2013

We stayed for three nights. Staying within the walls was fantastic and very quiet at night. Plenty of restaurants around to eat. Good standard room and staff very helpful. We used the airport bus to gate and short walk to hotel. Bike hire good to go along canal. We hired a car to get to Montsegnur in the hills... Worth...

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Thank GrahamandRachel_42
BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review

Dear Customer We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon, unique 4 stars hotel in the Medieval Citadel. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one....

Sydney, Australia
Reviewed 17 June 2013

Long wait to check in, but the staff member on duty was apologetic and friendly. The set up here is kind of strange. You park outside the walls but there is no signage or directions where to go to find the hotel. We struggled with our backpacks around the inside of the walls and eventually got some help from a...

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Helpful?
Thank Kristy L
BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review
Google Translation

Chère Madame, Cher Monsieur Nous vous remercions d’avoir pris le temps de partager vos impressions sur votre séjour passé dans...

Christchurch, New Zealand
Reviewed 15 June 2013

We stayed as part of a Backroads Touring group. One night did not do justice to this amazing location. The staff were helpful for the short time we had. Very comfortable room with tea/coffee amenities. Couldn't beat the location.

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Thank SquishyBeetle
BW_hotel_donjon, Owner at BEST WESTERN Hotel le Donjon, responded to this review

We would like to thank you for taking the time to leave a review and are extremely pleased to hear that you enjoyed your stay at the hotel Le Donjon. Your satisfaction and your comments are an encouragement to us in the pursuit of making each stay a memorable one. We look forward to the pleasure of welcoming you back...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
3 star hotel in the heart of the medieval citadel of Carcassonne. ... more   less 

Additional Information about BEST WESTERN Hotel le Donjon

Address: 2 rue du Comte Roger | Cite Medievale, 11000 Carcassonne, France
Region: France > Occitanie > Aude > Carcassonne
Price Range: RM535 - RM904 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN Hotel le Donjon 4*
Number of rooms: 62
Reservation Options:
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Also Known As:
Best Western Hotel Carcassonne
Best Western Carcassonne
Carcassonne Best Western
Hotel Style:
#3 Romantic Hotel in Carcassonne
#3 Luxury Hotel in Carcassonne
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Hotel le Donjon staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms 42 or 43”
SamCyberFairy, 14 Feb 2017 | Read review
“Quiet, large room on the 2nd floor.”
748suea, 15 Nov 2016 | Read review
“At the back - quieter”
LeylandAtlantean, 14 Nov 2016 | Read review
“Some open into a courtyard if you go in summer”
MandyC942, 6 Nov 2016 | Read review
“If you want a courtyard room, make sure it is one with windows, otherwise I am guessing the rooms within the hotel are better, overall.”
Lady-of-Chalet, 1 Nov 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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