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Hotel La Citadelle Metz - MGallery By Sofitel

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Traveller (145)
Room & Suite (108)
Dining (40)
Overview
  • Excellent37%
  • Very good42%
  • Average15%
  • Poor5%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star accommodation
All hotel details
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (633)
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129 results
Traveller rating
38
53
23
13
2
Traveller type
Time of year
LanguageEnglish
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38
53
23
13
2
Show reviews that mention
All reviewsbath and showermichelin star restaurantold buildingoutdoor parkinghotel brasserienice hotelovernight parkingroom was spaciouslobby areashort walk to the centrefriendly welcomebeautiful buildingcentral locationgood sizestayed for one nighttrain stationcar park
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1 - 5 of 129 reviews
Reviewed 3 days ago

Lovely hotel but inattentive staff (had to wait 10 minutes to check-in, whilst staff were distracted on the computer, but certainly not their guests) and very rude and arrogant barman, who's only contribution was to say "COMPLETE", when we asked about a table in the...More

Review collected in partnership with Accorhotels.com
Thank Pesky2014
Reviewed 1 week ago via mobile

Surely a good hotel with excellent service and ”uprange” room standard. Good location (not far from the station, near the city center, near the conference center, etc). Enjoyable and tasty breakfast. Unfortunately I did not have time (or opportunity) to try the restaurant (besides having...More

Thank marquee63
Response from Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery By SofitelResponded 1 week ago

Dear guest, Thank you for taking the time to share your experience following your stay at La Citadelle. Our teams do their best to offer a very good service to our guests and we are happy that you enjoyed your short stay in Metz thanks...More

Reviewed 8 July 2018

Driving to Munich and Metz offered a convenient stop over. Sad we arrived late and left early as clearly Metz has lots to offer. The hotel as we have become accustomed from M Gallery Group was comtemporary, clean and effficient. Finding the entrance by car...More

1  Thank Lynda B
Response from Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery By SofitelResponded 9 July 2018

Dear Guest, We thank you to sharing your experience after your recent stay at the Citadelle Hotel. We are very pleased to read you enjoyed your stay with us and the hotel's location in the heart of Metz ! Indeed our car park is secured...More

Reviewed 6 July 2018

There is nothing we liked about this hotel. Room was noisy, A/C didn't work, cleanliness was mediocre at best. Staff was inattentive and uncaring. We had to correct them more than once on the billing. We disliked the hotel and town so much that we...More

1  Thank AlisaGC7
Response from Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery By SofitelResponded 9 July 2018

Dear customer, We would like to thank you for taking the time to write a review on TripAdvisor regarding your recent stay at Hotel La Citadelle. We are sorry to read that your experience has not lived up to your expectations, and we want to...More

Reviewed 22 April 2018

Execellent hotel but rooms are way too warm (above 30 degrees in April) as well as the whole third floor. When I complained I was moved to a room at a lower floor which was warm but much better. When I checked out, I asked...More

1  Thank herrop2018
Response from Christophe D, Propriétaire at Hotel La Citadelle Metz - MGallery By SofitelResponded 5 May 2018

Dear herrop2018, Thank you for taking the time to tell us about your experience at the Hotel La Citadelle Metz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$150 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Metz
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$150 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Metz
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (145)
Room & Suite (108)
Dining (40)
Family and Play Areas (1)
Questions & Answers
Ask a question
travelinglight1
20 January 2015|
Answer
Response from Christophe D | Property representative |
Good morning Sir, We have a car park just in front of the hotel, and city center is 3 minutes walking. Waiting to welcoming your, best regards. Christophe Dufossé
0
Votes
Google Translation
Room Tips
"Don't go there in mid season, when airco is not on yet."
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"Ask for a double room with a window over looking the park."
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"Just look around for other hotels with friendly staff and service"
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"I would try to ask for a room that is adequately lit."
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