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Crowne Plaza Toulouse

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#17 of 129 Hotels in Toulouse
Certificate of Excellence
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Crowne Plaza Toulouse
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781 Reviews from our TripAdvisor Community

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Showing 392: English reviews
Derby, United Kingdom
Reviewed 1 week ago via mobile

I stayed here with my wife and 11 month old baby curtesy of my company while visiting Toulouse before we move out there. I'm glad I didn't have to pay for it and would definitely not choose to stay there again. Firstly, it's almost impossible to drive to the hotel. Our hired GPS couldn't work out a legal route to...

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Helpful?
Thank Shabbyfish
Didier V, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Mr Ramsay, We would like to apologise for the disagreements you experienced during your stay. I can assure you that the heads of department have been informed about the different issues you encountered in order for these situations not to happen again. Please accept again our sincere apologies regarding the deficiencies that occurred during your stay and we hope...

Castle Donington, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed here for one night. Service, food, location all top class but the rooms was not in the same category. Would stay again for the location! Breakfast was very good, lots of choice. On check we arrived at 11.00am and were given a right at once.

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Helpful?
Thank Jetset150
Didier V, Directeur général at Crowne Plaza Toulouse, responded to this review

Dear Guest, thank you for selecting the Crowne Plaza Toulouse and for writing a review. Guest satisfaction is our primary concern and we are happy that the hotel’s location and the quality of our staff were to your satisfaction. Once again I thank you for your comments and I look forward to welcoming you back at our hotel on your...

Greensboro, North Carolina
Reviewed 3 weeks ago via mobile

I frequent the hotel when I'm visiting Airbus - great location in the heart of the square. Plenty of dinning, shopping and sights. Clean, comfortable, fully stocked rooms with all the amenities including comfortable bedding and fresh clean towels. The employees are friendly and service oriented. Great option for Toulouse!

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Helpful?
Thank Flyby0161
Didier V, General Manager at Crowne Plaza Toulouse, responded to this review

Dear Guest, thank you for your review. Everyone here is so pleased to receive this comment and we are particularly happy to read that you liked our teams. We hope we get the chance to welcoming you again soon.

Reviewed 3 weeks ago via mobile

Top quality hotel in the center of rhetoric city. Xtra large room and a lot of small things that gives a fun. Betth room large and clean. Extra large king bead and comfort. A big nice breakfast with a excellent coffee. The parking is near and the crew very nice. Thanks

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Helpful?
Thank Alon E
Didier V, General Manager at Crowne Plaza Toulouse, responded to this review

Dear Guest, thank you for taking the time to share with us your feedback and to have chosen our Crowne Plaza for your stay in Toulouse. I am really pleased to read that you had a nice time with us. Your nice comment will be passed on to our staff. I hope you will come and stay with us again...

Moray, United Kingdom
Reviewed 4 weeks ago

A return visit in under a year, our high expectations were not misplaced. Friendly and efficient staff - in all areas - immaculately maintained, comfortable rooms, superb breakfast - catering for all tastes - in a superb location. Am returning in April - can't wait. As an english speaker, with limited french, I appreciate the efforts of staff to speak...

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Helpful?
Thank DubSkaTeuchter
Didier V, General Manager at Crowne Plaza Toulouse, responded to this review

Dear Guest, thank you for sharing your experience in our hotel on Trip Advisor. It is always a pleasure to read that our guests enjoy their stay with us, the quality of our team members and our location. We hope to have the pleasure to welcome you back soon in Toulouse!

Reviewed 4 weeks ago via mobile

The location of this hotel is just perfect, right in front of the Capitole square. The staff at the hotel is very nice and friendly too. A special thanks to Deborah and Matthew at the front desk. However fell a little short of expectations considering its a 5 star property. The bath area is a little cramped. Looks like it...

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Helpful?
Thank Nady N
Didier V, Directeur général at Crowne Plaza Toulouse, responded to this review

Dear Nady, I would like to thank you for taking the time to post a review. I am pleased to learn that you had a nice stay with us. Your compliments will be passed to Matthieu and Déborah. Hopefully we have the pleasure of welcoming you back in a near future.

Chennai, Tamil Nadu, India
Reviewed 3 November 2016

The hotel is near of Capitole building and in the middle of the City. Staff were helpful and help to get the taxi for early morning flight. Being a 5 star , all amenities are available but with a premium cost. If location is the only thing you are looking for, than there are other good hotels at half of...

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Thank avimini
Didier V, Directeur général at Crowne Plaza Toulouse, responded to this review

Dear Guest, thank you for taking the time to write a review about your stay with us. I am particularly happy to read that you liked our nice location and our teams. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We hope to have the chance...

Frankfurt, Germany
Reviewed 2 November 2016 via mobile

Good customer service, clean, right at the center. The hotel offers valet parking, but it is a nightmare to access the hotel. Since it is located at the center, there is some barrier at the entrance of the street. We must buzz the intercom and some unfriendly person requests a password provided by the hotel. Even providing the damn password...

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Helpful?
Thank alwaysandmore
Didier V, Directeur général at Crowne Plaza Toulouse, responded to this review

Dear Guest, thank you for your feedback. I apologise for the trouble you met with the access and I understand your disappointment, the access by car can be quite difficult. Regarding the shower, we apologize for this unfortunate situation and we all look forward to having another opportunity to welcome you back in the near future.

Delmar, New York
Reviewed 30 October 2016

As others have noted, the location of this hotel is excellent, but the rooms lack charm, which is typical of a hotel chain. Breakfast was included in our rate, and the buffet was extensive. However, the breakfast area filled quickly, and there were not enough staff to clean tables, reset, and take orders for omelets or other items not found...

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Helpful?
Thank DestinyRides
Didier V, General Manager at Crowne Plaza Toulouse, responded to this review

Dear Guest, thank you for your feedback. We are delighted to read how much you enjoyed your stay and we thank you also for your remark which will help us to improve the quality of our equipment. Please contact our reservation department at your next visit on hicptoulouse@alliance-hospitality.com, we will be happy to welcome you back soon.

Glenhaven, Australia
Reviewed 30 October 2016

Really lovely hotel with warm & friendly staff who spoke impeccable English. A true 5 star with spacious rooms , clean , comfortable with every single amenity available that you could possibly need. Could have left my toiletry bag at home had I known . breakfast was extensive & fresh with excellent staff. Hotel is located on the main piazza...

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Helpful?
Thank Frances F
Didier V, General Manager at Crowne Plaza Toulouse, responded to this review

Dear Frances, thank you very much for taking the time to write this outstanding review on your visit at Crowne Plaza Toulouse. Your recognition is a reward for our teams, who work every day for ensuring you a memorable stay. Thank you again for your support and we hope that we may have the pleasure of welcoming you again in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Crowne Plaza Toulouse Hotel is situated 15 minutes from the International airport Blagnac, in the heart of the pink city, on one of the most beautiful square in Europe, the Capitole square.Our establishment is one of the prestigious of the town. From our hotel, you can visit the St Sernin Basilica, the Augustins museum, the entire monastery of the Jacobins or to make a getaway along the banks of the Garonne and the Canal du Midi.The Crowne Plaza Toulouse Hotel has 162 rooms which 113 non-smoking rooms, suites and executive rooms elegantly decorated with views on our Patios or on the Capitole square. Our musical bar-restaurant Live & Life Caffè invites you to a discovery on the best French traditional dishes. For those who are looking for a light cooking our summer restaurant, in the grand patio, proposes salads and provencal grills. Our 300 m Seminar Spaces equipped with a Wifi internet access that constitutes a ideal surrounding to organise all your events. ... more   less 

Additional Information about Crowne Plaza Toulouse

Address: 7 Place du Capitole, 31000, Toulouse, France
Region: France > Occitanie > Haute-Garonne > Toulouse > Saint Rome
Price Range: RM482 - RM855 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Toulouse 5*
Number of rooms: 162
Reservation Options:
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Also Known As:
Crowne Plaza Toulouse Hotel Toulouse
Toulouse Crowne Plaza
Hotel Style:
#11 Luxury Hotel in Toulouse
#17 Business Hotel in Toulouse
#19 Family Hotel in Toulouse
#20 Romantic Hotel in Toulouse
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Toulouse staff and other travellers.
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Questions? Get answers from Crowne Plaza Toulouse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Both stays have been in Superior Rooms on south side --- no complaints.”
 of 5 bubbles DubSkaTeuchter, 7 Nov 2016 | Read review
“It doesn't matter as there are no good views around the hotel. It's better to go out and explore Toulouse city!”
 of 5 bubbles DavidWoon, 29 Oct 2016 | Read review
“Room overlooking the Place.”
 of 5 bubbles tucsonbabe, 1 Oct 2016 | Read review
“The inner rooms have views over the inner courtyard below and other rooms windows.”
 of 5 bubbles AndyTA700, 22 Aug 2016 | Read review
“Rooms overlooking the square are best, but can be noisy. Opposite the hotel is the Gambetta Bar, a great place for a late evening drink.”
 of 5 bubbles MDAP, 25 Jul 2016 | Read review
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