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Crowne Plaza Toulouse

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#16 of 130 Hotels in Toulouse
Certificate of Excellence
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780 Reviews from our TripAdvisor Community

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Showing 392: English reviews
Sunnyvale, California
Level Contributor
109 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 18 March 2014

When you have a 5 star sign on your door you should live up to that standard. The location is great, just steps from the Capitole. Lots of restaurants nearby as is the metro. All of the tourist attractions are in walking distance. The room is also quite nice. So why 3 stars? My towels were not fresh, I had... More 

1 Thank Shen_Jackson
TLSFR, Room division Manager at Crowne Plaza Toulouse, responded to this review

Dear Shen_Jack, We would like to take the time to thank you for your feedback. We take note of your comments and will make sure that our service can be improved. We hope you will trust Crowne Plaza Hotel Toulouse in the future. More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 March 2014

Love the location. Even though my reservation is for 2 beds, I was offered a king-size bed at the front desk before I corrected it. Breakfast is pretty good. Front desk is pretty helpful. Internet is not fast enough.

1 Thank House R
TLSFR, Manager at Crowne Plaza Toulouse, responded to this review

Dear House R We do thank you for your comment. We will pass on your comments to the hotel staff. We hope to have the pleasure to welcoming you on your next visit in Toulouse. More 

Prague, Czech Republic
Level Contributor
127 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 23 February 2014

My husband and I booked here for four nights through the website. Check in went very well with a friendly English lady on reception. I had a gold card and was very pleased to be given an upgrade to a Club Room from the King Bed Premium we had booked. We also had use of the Club Lounge upstairs for... More 

3 Thank Wilma S
TLSFR, Room Division Manager at Crowne Plaza Toulouse, responded to this review

Dear Wilma S We thank you for our comments. We are happy to read that you enjoyed your stay at the crowne Plaza. We took note of your remarks and pass them on to the each head of department. We hope to have the pleasure to welcoming you on your next visit in Toulouse. More 

san francisco
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 8 February 2014 via mobile

Well first of all i highly recommend this city. i really was surprised with the beauty and activities the city had to offer. when we arrived we took the aeroport navette to the city center (5 euros, pay in office right in front of the bus stop in terminal c,arrivals) the airport is pretty near to the city. we got... More 

2 Thank pitufala
TLSFR, Rooms Division Manager at Crowne Plaza Toulouse, responded to this review

Dear Pitufala, We are happy to read that you enjoyed your stay at the Crowne Plaza hotel. We hope to have the pleasure to welcoming you on your next visit in Toulouse. More 

Barcelona, España
Level Contributor
194 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 5 January 2014

Walking distance to absolutely everywhere, great room, nice breakfast... We booked through booking.com and we got a great deal. The only bad thing, the street noise, but that's when earplugs come in handy ;-)

3 Thank ITQ
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear ITQ, Thank you for your kind feedback. We are happy you decided to stay at our hotel and hope that you will have the chance to stay with us again. Please note that the hotel has rooms facing different directions and rooms in the inside of the building. Should you wish a quiet room facing our inner patios, please... More 

Johannesburg, South Africa
Level Contributor
54 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 31 December 2013

Spent one night at this hotel on a road trip from Paris to Barcelona. The hotel is located on the main square and due to the Christmas market in the square most of the roads were closed. It took us over an hour to figure out that you have to press an intercom on the side so that someone automatically... More 

2 Thank Safiya M
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Supsaf, Thank you for recommending our hotel. We are sorry about the troubles you encountered to get to our hotel, please note that Sat Nav are not all up to date regarding Toulouse’s city centre as a lot of roads have changed. The easiest access to get to us is through square Wilson; once on the Capitole square you... More 

Pembroke Pines, Florida
Level Contributor
81 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 16 December 2013

We stayed at this hotel as part of tour with Odyssey Unlimited. The rooms were very well appointed and clean. The staff was very friendly and the concierge game us good suggestions for meals.The hotel is close to lots of restaurants and shops.I recommend a nearby restaurant called The Winter Garden. Great food and excellent service.

1 Thank BiggestPhilliesFan
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear BiggestPhilliesFan, Thank you for your lovely comment. Our team will be very pleased to hear your feedback. We hope to welcome you again next year to discover more of our city. More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 December 2013

We are in low 50's in Toulouse for DH's work. I was there for pleasure. This was the only hotel we were allowed to chose from his company's approved list that wasn't by airport. We hoped for the best & it seemed the location would be ideal. We were very happy with the hotel, our room, friendly & helpful staff... More 

2 Thank goodsam_pam
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear goodsam_pam, Thank you for sharing your experience. We are happy you enjoyed your time in our hotel and in Toulouse. We are currently trying to improve our internet connection to offer a better service to our guests. As for breakfast, I am sure you our team will appreciate your feedback. More 

Cambridge, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 November 2013

We arrived at the Hotel with a prepaid reservation made months earlier. Although they had the reservation we were told the room was not available because another guest elected to overstay their occupancy. The manager allowed this and we were forced to move to an inferior room in another hotel. Do not count on your room being available if you... More 

2 Thank Peter P
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Peter P, We are very sorry our hotel could not accommodate your reservation and understand your rightful feedback. Please trust that this is an isolated event due to exceptional circumstances. Our General Manager has been informed of the situation. We only wish that the means taken by the hotel to make amend suit you. More 

Toronto, Canada
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 November 2013

I loved everything about this hotel. Location, rooms, view, amazing breakfast.... but their internet was lame...I mean really lame... we stayed for work for 4 nights and they could nt fix it. It was difficult to work. I could literally click on an email (not upload a video or any other heavy file) and have the time to go brush... More 

1 Thank Chmoldu
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review

Dear Chmoldu, We welcome your feedback and would like to thank you for taking time to share your feel about our hotel and service. We have taken note of the internet troubles encountered by our guests lately and are happy to inform you that a solution has been found. Internet should allow you to work normally again. We are glad... More 

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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Crowne Plaza Toulouse Hotel is situated 15 minutes from the International airport Blagnac, in the heart of the pink city, on one of the most beautiful square in Europe, the Capitole square.Our establishment is one of the prestigious of the town. From our hotel, you can visit the St Sernin Basilica, the Augustins museum, the entire monastery of the Jacobins or to make a getaway along the banks of the Garonne and the Canal du Midi.The Crowne Plaza Toulouse Hotel has 162 rooms which 113 non-smoking rooms, suites and executive rooms elegantly decorated with views on our Patios or on the Capitole square. Our musical bar-restaurant Live & Life Caffè invites you to a discovery on the best French traditional dishes. For those who are looking for a light cooking our summer restaurant, in the grand patio, proposes salads and provencal grills. Our 300 m Seminar Spaces equipped with a Wifi internet access that constitutes a ideal surrounding to organise all your events. ... more   less 

Additional Information about Crowne Plaza Toulouse

Address: 7 Place du Capitole, 31000, Toulouse, France
Region: France > Occitanie > Haute-Garonne > Toulouse > Saint Rome
Price Range: RM488 - RM853 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Toulouse 5*
Number of rooms: 162
Reservation Options:
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Also Known As:
Crowne Plaza Toulouse Hotel Toulouse
Toulouse Crowne Plaza
Hotel Style:
#10 Luxury Hotel in Toulouse
#17 Business Hotel in Toulouse
#19 Family Hotel in Toulouse
#20 Romantic Hotel in Toulouse
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Toulouse staff and other travellers.
11 questions
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Questions? Get answers from Crowne Plaza Toulouse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Both stays have been in Superior Rooms on south side --- no complaints.”
 of 5 bubbles DubSkaTeuchter, 7 Nov 2016 | Read review
“It doesn't matter as there are no good views around the hotel. It's better to go out and explore Toulouse city!”
 of 5 bubbles DavidWoon, 29 Oct 2016 | Read review
“Room overlooking the Place.”
 of 5 bubbles tucsonbabe, 1 Oct 2016 | Read review
“The inner rooms have views over the inner courtyard below and other rooms windows.”
 of 5 bubbles AndyTA700, 22 Aug 2016 | Read review
“Rooms overlooking the square are best, but can be noisy. Opposite the hotel is the Gambetta Bar, a great place for a late evening drink.”
 of 5 bubbles MDAP, 25 Jul 2016 | Read review
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