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Novotel Caen Cote de Nacre

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Traveller (99)
Room & Suite (62)
Dining (16)
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Overview
  • Excellent21%
  • Very good53%
  • Average15%
  • Poor8%
  • Terrible3%
Travellers talk about
“self service”(2 reviews)
“nice hotel”(2 reviews)
“one night”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (107)
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1 - 5 of 33 reviews
Reviewed 2 days ago

The location of this hotel is not good. We did walk into the centre of Caen but it was not a pleasant walk. Lots of free parking and a nice modern hotel. Very friendly and welcoming receptionist who told us our room had been upgraded....More

1  Thank eileen g
Response from Novotel-Caen14, Directeur général at Novotel Caen Cote de NacreResponded 2 days ago

Dear Eileen G., many thanks for your feeback about your stay in Novotel Caen Côte de Nacre. We hope to see you again in Normandy for a next trip! Kinds regards. Jean-Christian BECAM GM

Reviewed 5 days ago via mobile

Staff very unfriendly and with very poor English. They took reservation from my credit card (€300), 10 days past but they still keep it despite full amount for my stay was already booked to my credit card. Called the hotel twice to release the money...More

Thank Krtek33
Response from Novotel-Caen14, Directeur général at Novotel Caen Cote de NacreResponded 2 days ago

Dear customer, could you contact us by email on the offial adress of Novotel Caen Côte de Nacre? We are really sorry about this trouble, but we need your name and the date of your stay to understand what's happened exactly. You must understand that...More

Reviewed 3 weeks ago via mobile

Charmless location. First hour, no electricity on one wall of the room, desk staff did fix the breaker after went down once and called second time. Asked for restaurant recommendations in the area, they could not provide one. Ate at the restaurant at hotel, really...More

1  Thank Jeff C
Response from Novotel-Caen14, Directeur général at Novotel Caen Cote de NacreResponded 2 weeks ago

Dear Jeff C, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest...More

Reviewed 3 weeks ago via mobile

Stayed here with a tour group for one night. Being recently renovated this place had a fresh look. Going to our room it felt like walking down the corridor of a cruise ship; it just had that look. But inside the room it looked new...More

Thank krazykane
Response from Novotel-Caen14, Directeur général at Novotel Caen Cote de NacreResponded 2 weeks ago

Dear KRAZYKANE, We very much appreciate your comments regarding your stay at the Novotel Caen Côte de Nacre. It is always a pleasure to receive positive comments. I will share your comments with our team. I am sure that this feedback will serve as an...More

Reviewed 4 weeks ago via mobile

Stayed here for 3 nights. A carton (as in 200) cigarettes went missing from my room on the first day. Very long story involving me wasting my time trying to find police stations to report this crime, only to be called a liar in front...More

Thank Rosie W
Response from Novotel-Caen14, Directeur général at Novotel Caen Cote de NacreResponded 4 weeks ago

Dear Ms W., the loss of an object of value is always regrettable or in your case a carton of cigarettes, but that does not imply the responsibility of the hotel. In order to clean the rooms daily, it is necessary to enter in your...More

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About
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Bar/Lounge
Pool
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Pool
Outdoor pool
Details
Price range
US$88 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Caen
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$88 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Caen
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (99)
Room & Suite (62)
Dining (16)
Pool & Beach (4)
Questions & Answers
Ask a question
David S
29 August 2016|
AnswerShow all 6 answers
Response from 5-star-expected | Reviewed this property |
Parking is very close to reception but not really secure.
1
Vote
ThisGuyLovesTravel
21 August 2016|
Answer
Response from Novotel-Caen14 | Property representative |
Cher ThisGuyLovesTravel, We are in refurbishment and during this we are installing A/C in our rooms. From April 2017, you will enjoyed it.
0
Votes
Google Translation
ThisGuyLovesTravel
20 August 2016|
Answer
Response from Mark W | Reviewed this property |
It's only a small pool so it should be as long as they are supervised
0
Votes
Room Tips
"Book a superior room for more space"
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"Ground floor rooms are very handy"
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