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Hotel Mercure Lisieux

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Hotel Mercure Lisieux
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245 Reviews from our TripAdvisor Community

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Showing 62: English reviews
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Canada
Reviewed 1 week ago

We were a group of 80 traveling to Normandy and had a wonderful stay at the Mercure hotel. It is very clean and the meals were excellent. What sets it apart is the service though. One of our students left his passport at the hotel and the hotel went above and beyond to help us. Highly recommended.

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Helpful?
Thank traveller4lifeCanada
Alain L, Directeur général at Hotel Mercure Lisieux, responded to this review

Dear Guest Many thanks for your good comment. This on encourage us to follow up in our efforts to find the best service for all our clients.

Bolton, United Kingdom
Reviewed 25 September 2016

We have used this hotel many times over the last twenty years and found it to be a very friendly and accommodating hotel. We particular like the buffet arrangements. The staff have changed over time but the attention and friendliness have remained at a very high standard.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 76bill2016
Alain L, Directeur général at Hotel Mercure Lisieux, responded to this review

Dear guest Thank you so much for your good comment and for your fidelity to our hotel. This comment helps us to forward the best service we want every day for all our guests. See you soon.

Reviewed 23 August 2016

We stayed here for one night as a family en-route to the Le Havre ferry. The staff were very efficient and customer-oriented, a pleasure to be served well. The room and food were good value for money, and the informal set-up of the dining and reception areas worked well for us.

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Helpful?
Thank Paul G
Alain L, Directeur général at Hotel Mercure Lisieux, responded to this review

Dear Sir. Thanks a lot for giving us your comment. We are happy you enjoyed your stay and hope to see you soon again. RGDS

Portland, Australia
Reviewed 7 August 2016

We arrived mid afternoon after a leisurely drive from Mont Saint Michel through the rolling countryside. Thehotel was a great place to spend the night and their restaurant provided a wonderful dinner for us. The room they assigned us was on the second floor but when we tried the electronic key the room would not open. We then went back...

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Thank Eddie2891951
Alain L, Directeur général at Hotel Mercure Lisieux, responded to this review

Dear Guest Many thanks for your comment. We try every day to provide the best service, and are pleased you enjoyed. Reception desk and restaurant will be refurbished next winter. See you soon.

Milton Keynes, United Kingdom
Reviewed 14 June 2016

We did a Crusader coach tour and stayed at The Mercure Hotel in Lisieux as how base, with a day at Monet's house and garden, a day on the coast visiting Honfleur, and Deauville, and a day in Rouen. We were unsure if The Mercure was going to be ok, having stayed at The mercure in Norwich, and was very...

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1Thank Keith E
Alain L, Directeur général at Hotel Mercure Lisieux, responded to this review

Dear Guest, many thanks for giving us your comment. We present our apologises for the bad approach of some of the staff. Your comment will help us to improve in the warm welcoming we must give to all our guests. We hope to see you again soon.

BERKHAMSTED
Reviewed 12 June 2016

Modern chain of hotels. We arrived and key issuing quick. When the four of us who had booked togther we went down to evening meal to be told there were four tables for our tour party and everone else sat down and we tried to sit at a free table for 4 we were not very rudely that we had...

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Thank Gordonberkhamsted
Alain L, Directeur général at Hotel Mercure Lisieux, responded to this review

Dear client. Thanks you very much for giving us your comment, we are sorry you don't find every service good. We assure you we have in mind to give the best service and apologize to have missed some. We'll improve in this way to be be better and hope to win again your confidence.

Worthing, United Kingdom
Reviewed 18 May 2016

The location was out of town on the edge of a shopping complex. The food which was self service was acceptable with a meat and fish dish each night. The service was rushed with waiting staff taking plates as soon as they could. At one time I told them 'NON' firmly which they understood. The room was in the eaves...

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1Thank Pauline and Bob A
Alain L, Directeur général at Hotel Mercure Lisieux, responded to this review

Dear sir. Thanks you for your comment. We present our appologies for the service. For your points we have credited the points regarding the extras drinks you took, which is normally not allowed. We are sorry.

Guildford, United Kingdom
Reviewed 4 May 2016 via mobile

Got lost in Normandy ,needed a place to stay found this hotel . Easy to get a room late in the evening .Room fair size clean and tidy ,typical style traveling hotel. Staff very friendly and helpfull.Did not have any food so cannot rate them for evening food.No charge for coffee in the morning . Will use this hotel when...

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Helpful?
Thank Pim D
Alain L, Directeur général at Hotel Mercure Lisieux, responded to this review

Dear Guest. Many thanks for giving us your comment. We work every day in the hope to give the best service possible, and we are pleased you found it. See you soon.

Tessenderlo, Belgium
Reviewed 12 October 2015

Review collected in partnership with Accorhotels.com
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Thank MrOyen
Alain L, Directeur général at Hotel Mercure Lisieux, responded to this review

London, United Kingdom
Reviewed 21 September 2015

We came across this hotel by chance. What good fortune. Quiet surroundings. Very comfortable bedroom. Spotlessly clean. Delightful staff. Good value. Not in the centre of the town but ideally located for access to main trunk routes.

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Thank John F
Alain L, Directeur général at Hotel Mercure Lisieux, responded to this review

Dear Sir thank you so much for giving us your comment. A good appreciation encourage us to maintain our efforts to give the best quality and service we want every day for our guests. Hope to see you soon.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
3 star hotel entirely renovated, 69 rooms, in the outskirts of Lisieux near Saint Thérèse of Lisieux basilica. Located in the heart of the Auge region, 20 kms from the Channel beaches. The hotel provides a bar and a restaurant with regional cuisine. Youwill enjoy our terrace and swimming pool on sunny and hot days. 4 meeting rooms (100 delegates). Easy access for disabled people. Closed and private outdoor car park. ... more   less 

Additional Information about Hotel Mercure Lisieux

Address: route de Paris, 14100, Lisieux, France
Region: France > Normandy > Basse-Normandie > Calvados > Lisieux
Price Range: RM402 - RM558 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Mercure Lisieux 3*
Number of rooms: 69
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Mercure Lisieux staff and other travellers.
4 questions
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Questions? Get answers from Hotel Mercure Lisieux staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room had skylights and a window that looked out to the carpark.”
  • Plenty of room to spread out
  • the other bedroom
  • One of the two bedrooms
  • One of the two bathrooms.
Eddie2891951, 7 Aug 2016 | Read review
“1st floor, was very good”
Tenderfoot1, 13 Jun 2016 | Read review
“1st floor best. They have sofa and no sloping ceiling”
Gordonberkhamsted, 12 Jun 2016 | Read review
“we stayed in 216, first floor and was clean and tidy and was away from lifts”
Loopy99, 19 Aug 2015 | Read review
“Apparently rooms at front of hotel quite noisy in mornings as on the edge of industrial estate.Ours was ok at back.”
JacquelineR225, 20 Jun 2015 | Read review
5 of 5