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Mercure Rouen Centre Cathedrale Hotel

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Mercure Rouen Centre Cathedrale Hotel
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1,241 Reviews from our TripAdvisor Community

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Showing 588: English reviews
Wolfville, Canada
Reviewed 1 week ago

We stayed at the Mercure Rouen Centre Cathedrale Hotel for three nights in October, and there are lots of positives. We took a cab from the train station, so didn't have any difficulty getting to the hotel, and as claimed it is very close to the Cathedral - I'd say a ball's throw. The Mercure Centre was within walking distance...

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Helpful?
Thank ToTravelIsBrilliant
Toronto, Canada
Reviewed 2 weeks ago

Situated on a quiet, narrow street in Old Rouen and a few steps away from the Cathedral, this hotel is an ideal choice for business and pleasure travelers looking for a convenient and central location. The lobby is bright, with a dining and bar area adjacent to reception. Rooms are spacious,clean and well-equipped. Our room overlooked rue de la Croix...

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Helpful?
Thank davidlocke2015
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Dear David, We would like to thank you for your great comment and noticing our friendly and helpful staff. We are glad to know that you enjoyed your stay, our newly renovated rooms and I will share your satisfaction with my team as soon as possible. We hope to see you again at the Mercure Rouen Centre Cathedrale. Best regards,...

Reviewed 2 weeks ago via mobile

The hotel is great because in the pedestrian area, but it's a problem to get there even with the navigator: after half hour I finally found a police patrol that brought me there. The hotel is a little bit old but well refurbished according the Mercure standard. Is in a great position, just two steps out the Cathedral.

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Helpful?
Thank Sandro S
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Dear Sandro, Thank you for your comment. We are pleased to read you liked our newly renovated hotel, our great location near the Cathedrale in the city center of Rouen. In order to easier find us you can indicate "Rue des Arsins" in your satnav. We would be pleased to welcome you again, Best regards, C.POMAREDE

Peterborough, England, United Kingdom
Reviewed 2 weeks ago

We normally stay at the Novotel when travelling through and do so on a regular basis, so thought we would treat ourselves to something different and plumped for the Mercure. Probably won't bother again based on a number of factors, the main one being how difficult it is to find, even with Sat. Nav. had to stop a few people...

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Thank Linda S
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Dear Linda, Thank you for your comment on Tripadvisor. Because of its unique location in the historical center, the hotel access can be difficult and we are sorry about thatand we are very sorry about that. The staff tries to do his best to facilitate your arrival by phone if necessary. We wish you a pleasant day, Best Regards, C.POMAREDE

Savona
Reviewed 4 weeks ago via mobile

Literally 1 min away from Rouen beautiful cathedral; overall the common parts require some refreshing, rooms are ok, breakfast offer is excellent although not cheap. Bad experience with a fake fire alarm in the middle of the night which nobody among staff members had the grace to explain and apologize for. Overall a decent choice, not sure it's a 4...

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Thank Backstreets78
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Dear Guest, We would like to thank you for your comment. We apologize for the fire alarm ringing at 6:00 o'clock in the morning du to a issue in the kitchen. We are sorry to read that you didn't enjoy our new refurbished hotel and we hope that we will be able to regain your confidence during a futur stay,...

Nashville, Tennessee
Reviewed 4 weeks ago

Hard to find, however, we had no trouble by putting co-ordinates in GPS. Loved the USB charging ports (2), beds were a little firm. Helpful, gracious check-in staff,Compact room but pleasant. Room was able to be very dark for sleeping because of blackout shades, and very good reading lights. Window does not open in 508, but register on wall was...

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Thank easypeasy2013
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Dear Guest, Thank you very much for your comment. It is a pleasure to read that you enjoyed your stay and our new refurbished hotel. We would be happy to welcome you again in Rouen, Best Regards, C.POMAREDE

London, United Kingdom
Reviewed 4 weeks ago

Despite a wonderful location we were disappointed with a couple of issues - the hairdryer was so weak and cold that it didn't work at all. The paper cups for morning tea were awful as was the absence of black tea which all British guests would like provided.

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Thank 845pennyc
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Dear Penny, We thank you for your comment. As you said, the location of the hotel is very nice because it is closed to all the activities of the city. Please rest assured that we are taking the appropriate measures to improve our services. We hope to see you soon in Rouen, Best Regards, C.POMAREDE

Brighton, United Kingdom
Reviewed 4 weeks ago

We stayed for a long weekend and were allocated a room on the fifth floor: this was lucky for us since we got an indirect view of the cathedral and the room was of a reasonable size. Not much by way of English language TV but the room was otherwise well equipped and we had a comfortable visit. Check-in was...

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Thank tonyinbrighton
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Dear Tony, Thank you for your detailed comment. It is a pleasure to read your satisfaction and I will share your feedback with our team. We would be pleased to welcome you again and we wish you a nice day, Best Regards, C.POMAREDE

Atlanta, Georgia
Reviewed 29 October 2016

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Thank marilyninv
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Melbourne, Australia
Reviewed 23 October 2016

Comments about how convenient a hotel is depends very much on what you want to be close to. This hotel is perfect for central Rouen, for the cathedral, art gallery, shopping and restaurants, so, in a nutshell most tourist destinations in Rouen. Staff are helpful and friendly, rooms not too small, beds comfortable, bathrooms basic but adequate. Mercure regulars will...

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1Thank John P
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Dear John, We thank you very much for your comment about our helpful staff and our great location. We are glad to know that you enjoyed your stay and I will share your satisfaction with my team as soon as possible. We hope to see you again at the Mercure Rouen Centre Cathedrale. Best regards, C.POMAREDE

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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Right in the centre of Rouen, at the foot of one of the most beautiful cathedrals in France, the Mercure Rouen Centre is an ideal hotel for exploring the attractions of this medieval city including the Old Market Square and the Gros Horloge clock tower.The hotel features 125 soundproof, airconditioned rooms, including 4 suites, WiFi in all areas, bar, room service and meeting facilities. Ideal location, not far from the station, in the peaceful pedestrian area of Rouen. Private pay car park. ... more   less 

Additional Information about Mercure Rouen Centre Cathedrale Hotel

Address: 7 rue Croix de Fer, 76000, Rouen, France
Region: France > Normandy > Haute-Normandie > Seine-Maritime > Rouen
Price Range: RM403 - RM564 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Rouen Centre Cathedrale Hotel 4*
Number of rooms: 125
Reservation Options:
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Also Known As:
Mercure Rouen Centre Cathedrale Hotel Rouen
Accor Rouen Centre Cathedrale
Mercure Rouen Centre Cathedrale Hotel France, Europe
Hotel Style:
#2 Business Hotel in Rouen
#4 Luxury Hotel in Rouen
#5 Family Hotel in Rouen
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Rouen Centre Cathedrale Hotel staff and other travellers.
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Questions? Get answers from Mercure Rouen Centre Cathedrale Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“508 has view of Cathedral, lovely feel of old, inner city. Amazing.”
 of 5 bubbles easypeasy2013, 5 Nov 2016 | Read review
“Top floor is best”
 of 5 bubbles tonyinbrighton, 3 Nov 2016 | Read review
“Quieter floors higher up”
 of 5 bubbles Homerdean, 10 Oct 2016 | Read review
“A fourth floor room with a cathedral view is highly recommended”
 of 5 bubbles FoodieOswestry, 2 Oct 2016 | Read review
“See if you can get a Cathedral View”
  • View from the room of Rouen Cathedral
  • Huge TV and desk area
  • View from the room over Rouen
  • The Room
 of 5 bubbles Tebbski, 12 Sep 2016 | Read review
5 of 5
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