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Mercure Rouen Centre Cathedrale Hotel

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Mercure Rouen Centre Cathedrale Hotel
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1,294 Reviews from our TripAdvisor Community

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Showing 594: English reviews
Rochester,NY
Reviewed 12 July 2013

We had a family suite that gave us plenty of room for the 4 of us(including 2 teenage boys). The storage and closet space was plentiful and the bathroom roomy. This hotel is tough to find which is due to Rouen's streets, and you had better have a small car for that parking garage. That being said we were glad...

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Helpful?
Thank Kellpen
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Dear Sirs, Thank your for having taking time to write a comment on Tripadvisor. We are glad to know that you had a good stay and, please, be sure that it we will a pleasure for us to welcome you again at the Mercure Rouen Centre Cathédrale. We wish you a very good weekend. Best regards. C .POMAREDE

Reviewed 7 July 2013

The hotel is small and compact. The staff are absolutely excellent, nothing was too much trouble! The hotel is in the heart of the old city and a great base for exploration. Lots of great restaurants nearby, the breakfast buffet is very good, and the bar a great stop before venturing out for an evening meal. The hotel is difficult...

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Thank Ljs2119
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Dear Sirs, We thank you for your comment written on Tripadvisor. As you said, the hotel has a very good location in the city center of Rouen and very close to the cathedrale. We take into account your observations and we will try to improve the quality of our services. Hoping to welcome you for an other stay at Mercure...

Canberra, Australia
Reviewed 22 June 2013

We were upgraded to a Privilege Room, which was a pleasant surprise and we were glad it happened as the standard room we had booked may have been smaller. The room was adequate, but with six weeks of luggage we struggled to not trip over luggage while moving around the room. Otherwise, the room was well set up and little...

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1Thank StephenR285
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Dear Sir, We would like to thank you for your opinion on Tripadvisor. "Privilège" room are well fitted and it is a pleasure for us to upgrade our guest when it is possible. As you said, the hotel is located very closed to the cathedrale and the city center with many activities to discover. I share you comment with the...

Eastbourne
Reviewed 19 June 2013

A really comfortable hotel with excellent service and well-appointed room, and like many Mercure hotels has a character appropriate to its location; you would not think of it as part of a chain. However, it is situated in the midst of the historic centre and the streets are extremely narrow. Over the last few years Rouen has put in a...

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Thank AndrewSussex
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Dear Sir, Thank you for giving your opinion on Tripadvisor. The staff try to do the best to help you to find the hotel easily because of changes made on roads direction. We are sorry for the inconveniences you encountered and I can inform you that new road signs had been placed in key points of Rouen to guide our...

Reviewed 17 June 2013

We drove from Paris, and as others have mentioned directions to the carpark would have been beneficial, do be aware itis extremley narrow. The location of the cathedral was great and within walking distance to shops and attractions. The staff were friendly. The rooms were adequate, though the bathrooms were clean and function could do with an update. The decor...

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Thank Mel N
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Dear guest, We thank you for your comment on Tripadvisor. We are pleased to know that you had a good stay and I tell the hotel's team about it. We will be pleased to welcome you again in our establishment et we wish you a pleasant day. Best regards. C.POMAREDE

Tiverton, United Kingdom
Reviewed 12 June 2013

We stayed for 2 nights in June and found it excellent. We arrived by car and very nearly found it first time. The underground car park was very useful even if a tight fit for a 4 x 4. The room was comfortable and clean with a good bathroom. The staff were really helpful. It is right in the middle...

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1Thank SpeckledHen2
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Dear Sir, We thank you very much for this pleasant comment on Tripadvisor and I will tell the hotel's team about it. It is a plasure for us to know that you enjoyed your stay at the Mercure Rouen Centre Cathédrale and we will be pleased to welcome you for a new trip in Normandy. Best regards. C. POMAREDE

Locust Grove, VA
Reviewed 10 June 2013

My wife and I stayed at this hotel on two separate nights in May 2013. It is located very near the cathedral, and close to other worthwhile sites. We arrived by train and pulled our bags from the train station to the hotel. It's a bit of a slog, but mostly downhill. The trip back to the station uphill was...

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1Thank Buffleheadjoey
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Dear Sirs, We thank you very much for this nice comment written on Tripadvisor. We are pleased to read that you had a pleasant in our establishment and I will share your mind with the staff and congratulate them. We hope to see you soon at the Mercure Rouen Centre Cathédrale. Best regards. C. POMAREDE

Burton, United Kingdom
Reviewed 5 June 2013

The hotel is in a good location but can be difficult to get to by car. Some one way roads in the area have changed direction making some maps out of date. The room was clean and comfortable. We thought the breakfast was expensive both full and minimal. Underground car parking was very convenient.

Review collected in partnership with Accorhotels.com
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Thank EgbertBear
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Dear Sir or Madam, We would like to thank you for your opinion in Tripadvisor. Indeed, an update of maps is required because some roads direction have changed and the parking is really appreciated by our guests. It will be a pleasure to welcome you again on our establishment and we wish you a very good week-end. Best regards.

Northampton, United Kingdom
Reviewed 3 June 2013

Great location, however beds VERY firm, I have slept on more comfortable campbeds. Air con not very effective and windows locks (I suppose we could have asked them to open them) so room stuffy. Why are these hotels so mean with tea bags? One regular teabag per couple?

Review collected in partnership with Accorhotels.com
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Thank LizCoombe
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Dear Sirs, We thank you for the time you spent to give your mind on Tripadvisor and we are really sorry to know that your stay did not meet your expectations. Please, be sure that we take your remarks into account in order to improve our services. We hope to see you again at the Mercure Rouen Centre Cathédrale and...

Henderson, Nevada
Reviewed 3 June 2013

We arrived in Rouen by car and stayed overnight at this hotel before traveling to Nice by train. The car rental return (Hertz) is at the train station Gare-Rue Verte. This hotel is close to the train station and was easy to hire a taxi for transfer to and from the hotel. The hotel is very nice, modern and clean....

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1Thank David S
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review

Dear Sir, First of all, we would like to thak you for this comment written on Tripadvisor. As you said, the hotel is very close to the train station (10 minutes walking) and in the heart of the city of Rouen. I will share your opinion with the staff because it is always a pleasure for us to know that...

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Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Right in the centre of Rouen, at the foot of one of the most beautiful cathedrals in France, the Mercure Rouen Centre is an ideal hotel for exploring the attractions of this medieval city including the Old Market Square and the Gros Horloge clock tower.The hotel features 125 soundproof, airconditioned rooms, including 4 suites, WiFi in all areas, bar, room service and meeting facilities. Ideal location, not far from the station, in the peaceful pedestrian area of Rouen. Private pay car park. ... more   less 

Additional Information about Mercure Rouen Centre Cathedrale Hotel

Address: 7 rue Croix de Fer, 76000, Rouen, France
Region: France > Normandy > Haute-Normandie > Seine-Maritime > Rouen
Price Range: RM421 - RM664 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Rouen Centre Cathedrale Hotel 4*
Number of rooms: 125
Reservation Options:
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Also Known As:
Mercure Rouen Centre Cathedrale Hotel Rouen
Accor Rouen Centre Cathedrale
Mercure Rouen Centre Cathedrale Hotel France, Europe
Hotel Style:
#2 Business Hotel in Rouen
#4 Luxury Hotel in Rouen
#5 Family Hotel in Rouen
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Rouen Centre Cathedrale Hotel staff and other travellers.
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Questions? Get answers from Mercure Rouen Centre Cathedrale Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“508 has view of Cathedral, lovely feel of old, inner city. Amazing.”
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“See if you can get a Cathedral View”
  • View from the room of Rouen Cathedral
  • Huge TV and desk area
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