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New Hotel Saint Charles

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450 Reviews from our TripAdvisor Community

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Showing 126: English reviews
Cambridge, United Kingdom
1 review
Reviewed 1 October 2016

I found the staff courteous and helpful, and the continental breakfast outstanding! To be honest, the hotel is not the fanciest or the most modern (and in places maybe even a bit shabby), but none of this detracted from my enjoyment of the place.

Helpful?
Thank Jimjamjum
JL_De_Bodisko, Director at New Hotel Saint Charles, responded to this review

Thank you for your comment. We are really glad that you appreciate our hotel. See you soon! More 

A TripAdvisor Member
Reviewed 28 September 2016

Do not expect much from this three-star hotel. Shower did not even work properly. Breakfast was rather limited. The area is quite dirty, but that seems a general problem of the city. I even saw a rat in front of the hotel.

Helpful?
Thank A TripAdvisor Member
JL_De_Bodisko, Director at New Hotel Saint Charles, responded to this review

Thank you for your feedback about your stay. We take note of your comments. Best regards More 

Travellers are raving about these Marseille hotels

Den Haag
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 August 2016

NOTE: We are two young girls and we are not demanding at all, but this was just terrible! As I had informed the hotel, we arrived around midnight. About three months before, I had booked and payed a room for two (with my mom's credit card). When we arrived, the unfriendly, not-welcoming male receptionist asked us to show my credit... More 

Helpful?
1 Thank zopzz123
JL_De_Bodisko, Director at New Hotel Saint Charles, responded to this review

We are deeply sorry about the problem you mention in your review. will take the necessary steps to ensure this does not happen again. We hope to see you in better conditions, in one of our NEWHOTEL hotels in Marseille, Paris and Brussels. More 

London, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 15 August 2016

Firstly the location of the hotel is brilliant. A 5 minute walk to Marseille St Charles station and about 10 minutes down to the old port. As we arrived by Eurostar, went to Cassis a couple of times and across to Iles Frioul from the port it was perfect for us. The old port is also where most of the... More 

Helpful?
Thank Olivia_UK_1992
JL_De_Bodisko, Director at New Hotel Saint Charles, responded to this review

Thank you for your comment. We are really glad that you appreciate our hotel. See you soon! More 

Praia, Cape Verde
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 August 2016 via mobile

Pro: central located and close to public transport Con: -Very unfriendly grumpy guy at the reception. Not helpful at all - Rooms not well cleaned - We were two guests but the cleaning lady just left one towel. We told the reception guy and he accused us of lying.

Helpful?
Thank Missykel
JL_De_Bodisko, Director at New Hotel Saint Charles, responded to this review

Dear Missykel, thank you for your comment. We take note of the problems encountered during your stay, in order to improve our services and quality. We hope to see you in best conditions. Kind regards. More 

1 review
Reviewed 8 August 2016

I stayed five nights here, and had a room on 4th floor. The room it self was spacy enough for one person and the bathroom was clean and functional. Always hot water. The staff was friendly and helpful, both at the front desk and the room maids. Central location, only five minute walk from the central railway station and about... More 

Helpful?
Thank Tommy N
JL_De_Bodisko, Director at New Hotel Saint Charles, responded to this review

Thank you for your comment. We hope to see you soon! More 

Colchester, Essex
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 31 July 2016

Nice hotel in walking distance from the St Charles station. Reception staff let us store the luggage as we have arrived in the morning and check in wasn’t until 3pm. Room is spacious and comfortable. Window overlooks a busy street so it can get a bit noisy. It was nice to have the complimentary bottle of water in the room... More 

Helpful?
Thank haswells
JL_De_Bodisko, Director at New Hotel Saint Charles, responded to this review

Dear haswells, Thank you for your comment. We take note about your remark. See you soon! More 

Carlisle
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 June 2016 via mobile

Stayed for two nights a few days after the trouble during the euro football tournament. Receptionist not over friendly because we were English. Room was pretty basic. Bed, TV, mini fridge, aircon. The room had a balcony but neither of us was confident enough to stand on it. Bathroom was pretty shabby, seen better days. Shower cubicle was...snug. Check out... More 

Helpful?
1 Thank Graeme M
JL_De_Bodisko, Director at New Hotel Saint Charles, responded to this review

Dear Graeme, Thank you for your comment. We take into account your remarks to improve us. Best regards More 

Greensboro, North Carolina
1 review
Reviewed 10 June 2016

Won't stay again, very poor location, couldn't use an outlet, room smelled slightly musty, no micro wave popcorn available, husband had to leave and go looking for it in an unsafe neighborhood, the gravy on the biscuits tasted terrible

Helpful?
Thank riggsej
JL_De_Bodisko, Director at New Hotel Saint Charles, responded to this review

Thank you for your comment. We take note of the problems encountered during your stay, in order to improve our services and quality. Kind regards. More 

Stevenage
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 May 2016

The rooms are on the small size. The bath rooms do not have a Bath, only shower units with only enough room to swing a cat. So don.t drop your soap.(lol) the shower clip was broken so you had to hold the shower with one hand and the soap with the other hand as the soap tray was gone.!!. No... More 

Helpful?
Thank Dennis W
JL_De_Bodisko, Director at New Hotel Saint Charles, responded to this review

Dear Dennis W, Thank you for your comment. We take note of your comments. Best regards More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Official Description (provided by the hotel)
Modern hotel with comfortable accommodations; multilingual staff; located in the downtown area; 25 km from Provence MRS airport. ... more   less 

Additional Information about New Hotel Saint Charles

Address: 4 allee Leon Gambetta, 13001 Marseille, France
Region: France > Provence > Bouches-du-Rhone > Marseille
Price Range: RM237 - RM370 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — New Hotel Saint Charles 3*
Number of rooms: 60
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Also Known As:
New Hotel Marseille
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Questions & Answers

Questions? Get answers from New Hotel Saint Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was on a busy street, so it was noisy up to 3 am and again starting at 6 am. However, location was perfect for the meeting I attended up the street. ”
 of 5 bubbles Jimjamjum, 1 Oct 2016 | Read review
“If you don't want sweaty-socks smell, bring a clothes peg!”
 of 5 bubbles zopzz123, 28 Aug 2016 | Read review
“The quite rooms located on the inside of the hotel overlooking an internal sq. You will need to close curtains to maintain privacy.”
 of 5 bubbles DennisW108, 30 May 2016 | Read review
“Since we were appointed a rom to the back it was very quiet :-)”
 of 5 bubbles amtraveller2016, 3 Apr 2016 | Read review
“ask for a quiet room, you'll probably get one facing the back yard.”
 of 5 bubbles AnitaK76, 1 Sep 2015 | Read review
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