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Best Western Plus Excelsior Chamonix Hotel & Spa

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Traveller (116)
Room & Suite (198)
Dining (39)
Overview
  • Excellent42%
  • Very good34%
  • Average14%
  • Poor6%
  • Terrible4%
Travellers talk about
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (467)
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All reviewsbus stop and train stationvoyage privethe prix fixe menua great coffee machinewe booked a family roomexceptional hotelfree passhalf board basisnice bedski villagefresh fruitmont blancpool areathe hotel's restaurantnice hotelski clothesdirect view
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1 - 5 of 114 reviews
Reviewed 16 March 2018 via mobile

We stayed at this hotel for 5 days for a ski trip just last week and even if the hotel is nice, the service and mainly the reception is awful! Took 30 mins to check in (the guy couldn’t even find my room) and other...More

Thank 424Erika_B_
Response from Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & SpaResponded 4 weeks ago

Dear Madam, Please receive our apologise for the inconvenience you had during your stay. We talked about the bad experience you had during the dinner with the group (HACKER) and we offered for you the choice among the a la carte menu instead of the...More

Reviewed 4 March 2018

We decided late in the game to go to Chamonix for the weekend. Most everything was booked but Excelsior had rooms. Staff was nice, rooms are SMALL, bathroom amenities are practically non-existent. There's a ski rental in garage but they gave my husband defective boots...More

1  Thank martha w
Response from Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & SpaResponded 6 March 2018

Dear Martha, Please receive our apologise for the problems you had during your stay. First of all we will ask our housekeeping staff to provide anought welcome products in the rooms. Concerning the ski shop, we told the manager about the defective boots in order...More

Reviewed 1 March 2018

On the evening of the third day of our stay my daughter realised that her bear was no long in her bed. We turned the room upside down but the bear was nowhere to be found. We noticed that the linen had been changed so...More

Thank Neil D
Response from Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & SpaResponded 6 March 2018

Dear Sir and Madam Dyson, Please receive our apologise for the late answer as we were looking for your teddy bear among every part of the hotel with no success. We tried to contact the laundry company that assured us they had put the bear...More

Reviewed 24 February 2018

The hotel is located slightly outside of Chamonix in a very small village called Les Tines. When travelling to Chamonix it is really helpful to have a car as a method of transportation since Chamonix consist of several small ski-systems with car/skibus distance between them....More

Thank Mats426
Response from Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & SpaResponded 26 February 2018

Dear Sir, Thank you for your kind review about our hotel. Indeed the Chamonix Bus service allow to easily travel to main ski spots and city center. At night, Chamo'Nuit Bus service takes place. About your accomodation, we will ensure you have enough hangers for...More

Reviewed 12 February 2018

The hotel staff mistakenly gave access to our room to some other guests, who walked in to our room consequently. Luckily we were there, and got to know of this. Upon raising it to the staff at the front desk, they did apologise and sent...More

Review collected in partnership with this hotel
Thank manantm2018
Response from Romain M, Responsable réception at Best Western Plus Excelsior Chamonix Hotel & SpaResponded 13 February 2018

Dear Mister Maheshwari, Please receive our apologises for the problem you encountered during you stay. There was a mistake with the keys indeed and we informed the staff in order to improve our vigilence. However, we hope that you had a great stay with us...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free Parking
Free Internet
Pool
Room Service
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Banquet Room
Room amenities
Minibar
Things to do
Restaurant
Pool
Bar/Lounge
Spa
Heated pool
Outdoor pool
Details
Price range
US$88 - US$210 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Chamonix
#14 Spa Hotel in Chamonix
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$88 - US$210 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Chamonix
#14 Spa Hotel in Chamonix
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (116)
Room & Suite (198)
Dining (39)
Pool & Beach (28)
Amenities (54)
Family and Play Areas (1)
Questions & Answers
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joaniebinedinburgh
5 December 2017|
AnswerShow all 2 answers
Response from Romain M | Property representative |
Dear Madam, we do have some bedrooms available with twin beds. Please feel free to call the reception in order to book your stay with us. Sincerely Romain
1
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Lorachic
21 October 2017|
Answer
Response from Irène K | Property representative |
Hello, The swimming pool is already closed! it we be re opened for the next summer. kind regards Irène
1
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chanellewoodham
22 August 2017|
AnswerShow all 3 answers
Response from jimbo203 | Reviewed this property |
Shuttle service from Geneva . Alpybus . Sorry for late reply
0
Votes
Room Tips
"Do not accept room 171"
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"It is a pretty quiet environment overall. My room faced the street and I noticed no noise. However, I'm..."
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"Room in old bit of hotel has better views"
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"Worth going for an upgrade to a room with a view and balcony"
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