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Hotel Carlton Lyon - MGallery Collection

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#2 of 193 Hotels in Lyon
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Hotel Carlton Lyon - MGallery Collection
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1,146 Reviews from our TripAdvisor Community

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Showing 520: English reviews
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

Our group of 25 stayed in Hotel Carlton in Lyon for one night. Since we arrived at around 7pm and left at 9am the next day, we did not spend enough time to provide a true evaluation. The hotel was in an old elegant building with a elevator form the past years. The room was not big but was adequate... More 

Helpful?
Thank HIH H
Canberra
Level Contributor
95 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 1 week ago

This is a lovely hotel with very helpful staff and great attitude. There some lessons you learn when booking with booking.com, check the room sizes on the hotels site. The room we booked was categorised as a “Cocoon” on the hotel site but there was no reference to this on booking.com. When we arrived, and discovered the size of the... More 

Helpful?
1 Thank Mike02
Northampton, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago

The Carlton Hotel is very well placed in Central Lyon, bang in the main shpping area on the peninsula and so provided welcome respite a few times after we'd hit the shops hard. The staff are very polite, spoke English and made us feel very welcome, nothing was too much trouble. We'd chosen a 'cocoon room to save costs but... More 

Helpful?
1 Thank Chris G
Brookline, Massachusetts
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 weeks ago

This is a boutique hotel in a great location. It really met all of our needs -- the bathroom was well-equipped, the beds were comfortable, it was quiet, the hotel provided us good information. The reason why I did not give it 5 stars was due to service. On two occasions, house-keeping opened up our door without waiting to hear... More 

Helpful?
Thank ScoutMolly
Baltimore, Maryland
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 2 weeks ago

Lyon was our first stop and our furthest point from Paris on a trip that included Burgundy and Champagne. Needless to say, I had driven myself crazy trying to pick the right hotel for our first nights away. I picked the Hotel Carlton and was very pleased. Our room was beautiful and spacious (we had a junior suite). The location... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Susan K
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

Terrible Internet. not possible to be in the room and work several calls during 3 days, but no improvements hotel as such is good, but not meeting expectation at all for 2016 time nothing said if it is a problem in room 109, and a possibility to change room

Helpful?
2 Thank Bjorn E
DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this review

Dear guest, We really apologize for the inconvenience regarding your internet connection. We're sorry to see that offering you to change room didn't meet your expectations even if the issue was fixed. We still remain at your disposal at the front desk if you required further information, Kind regards, Juliette Péron, General Manager Hotel Carlton Lyon - MGallery by Sofitel More 

Ajax, Canada
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 weeks ago

We stayed here back in September and had a wonderful time. Staff were excellent and extremely helpful restaurant suggestions and reservations. Location of the hotel is easy to get to by car and the hotel offers valet service. It is located within walking distance of shopping, restaurants and attractions. Our room was small compared to what you get when staying... More 

Helpful?
Thank CandL_11
Nashville, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Our hotel check-in and rooms were flawless. Perfect location to walk to everything. Great restaurant and pharmacy in same building. Where the Carlton shines through is with the staff! Christopher saved the day with arranging shipping of left behind items to the states!He went above and beyond the call of duty and will make us recommend The Carlton to all... More 

Helpful?
1 Thank Bobokelley1
Sint-Joris-Winge, Belgium
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 weeks ago

I can’t say that we did not have a good stay, but when you display four stars, you put the expectations a little higher. For sure, if you look at the room size, the isolation against outside noise, the equipment in the room and bathroom, and the situation of the hotel (right in the town centre, in the middle of... More 

Helpful?
Thank Renet_58
DirectriceCarlton, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this review

Dear guest, We're happy to see that you enjoyed your room and the location of the hotel. We indeed are in the heart of the magniicent city of Lyon. Regarding your comments, we're sorry to read that you felt our politness as artificial as it is really coming from everybody's heart to make our guest fell at home. Concerning breakfast... More 

Los Angeles, California
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Charming hotel in a good location in central Lyon. Friendly staff, and the front desk personnel were particularly helpful. Excellent breakfasts, including eggs, sausages, cheese, fruit, bread, etc. One tip: showers are reasonably warm, but if you want hotter water, press the button on the cold water valve so you can turn it past the stop. Tricky!

Helpful?
Thank Charles L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Be enchanted by the Carlton Lyon hotel, located on the peninsula. Despite being fully renovated in 2013, it has retained its authenticity and personality, blending contemporary comfort with sophistication. Relax in one of the 80 tastefully decorated rooms, in the wellness center or in the cozy atmosphere of the bar. The hotel is just a 5-minute walk from the Bellecour metro stop and is the ideal base for exploring Lyon, with its opera house, museums, the St. Jean cathedral and more.StoryLocated between the Rhone and Saone rivers, the Carlton Lyon hotel was built in 1894 as a "petit palace" in Lyons. Punctuated by its forged iron balconies, dome and rotundas, its splendid Haussmann facade echoes the refinement of its historical decor.The hotel's "Signature" rooms also highlight artists who have stayed there. Travelers will appreciate immersing themselves in the splendid adornments of the many talents that have visited the hotel. ... more   less 

Additional Information about Hotel Carlton Lyon - MGallery Collection

Address: 4 rue Jussieu, 69002, Lyon, France
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon
Price Range: RM706 - RM1,488 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Carlton Lyon - MGallery Collection 4*
Number of rooms: 80
Reservation Options:
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Also Known As:
Accor Lyon
Hotel Style:
#1 Romantic Hotel in Lyon
#1 Spa Hotel in Lyon
#1 Family Hotel in Lyon
#1 Luxury Hotel in Lyon
#2 Business Hotel in Lyon
#4 Green Hotel in Lyon
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Carlton Lyon - MGallery Collection staff and other travellers.
16 questions
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Questions? Get answers from Hotel Carlton Lyon - MGallery Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the room size on their site”
 of 5 bubbles Mike02, 23 Nov 2016 | Read review
“Room 410 overlooks the side street and is quiet. Room 417 overlooks the square. Both are cosy rooms, but a good size with nice shower room”
 of 5 bubbles janineb0, 27 Oct 2016 | Read review
“Ask for a quiet room when you make the reservation.”
 of 5 bubbles 281harveyk, 21 Oct 2016 | Read review
“ask for view of plaza if possible and with balcony”
 of 5 bubbles 540timt, 2 Oct 2016 | Read review
“Neighborhood quiet I think they are all nice”
 of 5 bubbles susaninstlouis2014, 24 Sep 2016 | Read review
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