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Hotel Alexandra

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#33 of 193 Hotels in Lyon
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Alexandra
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646 Reviews from our TripAdvisor Community

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Showing 106: English reviews
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Newcastle upon Tyne, United Kingdom
Reviewed 1 week ago via mobile

Difficult to find and parking with luggage and a dog and a dogs bed, and, and, and. When I phoned the hotel for directions, I found the person who answered to be curt, short and a little irritated with me, perhaps because my French is not fluent or maybe it was her customer service skills that needed polishing?! When we...

Thank Thrupence
alexandralyon, Responsable réception at Hotel Alexandra, responded to this review

Dear traveler, we've carefully read your feedback and we are sorry for failing in welcoming you. Believe us, the humain side is an essential mainstay in our job and we are very careful in applying this critarion for each guest entering our hotel. Please, accept our apologies if we seemed too superficial at the moment of your arrival. I suppose...

Paris, France
Reviewed 1 week ago via mobile

There are basic expectations that a hotel must meet when you go to stay there. The most basic expectation is the check-in time: when you go at a particular time, you know you can check-in. Hotel Alexandra postponed our check-in three times and asked us to come back each time. I have never seen a hotel with staff so incompetent...

Thank Ilyas C
Christchurch, New Zealand
Reviewed 1 week ago via mobile

Even though we had some issues hence the low rating I actually quite liked this place. The location is excellent! The dark girl with glasses who checked us in was so efficient and helpful and rates top of checkin staff from 6 weeks traveling so far. Super helpful with tourist attractions too. The rooms are better than I expected so...

Thank NZSwanns
Reviewed 2 weeks ago

It is very centrally located on a smaller shopping street heading to the Place Bellecourt. Located what seems to be an old building modified to host the hotel, it has a pleasant combination of old and new. I booked 2 working days before arrival and was lucky to get a room. The room I got is a strange arrangement --...

Thank Mire84
alexandralyon, La réception at Hotel Alexandra, responded to this review

Dear Madam, We really thank you for this very beautiful comment about your stay in Hôtel Alexandra. We are honored to see that your short stay here was a success; it means that our hard work to offer you a unique moment it is appreciated. Our hotel is a recently renovated hotel and we keep it as best as we...

Reviewed 2 weeks ago via mobile

Convenient hotel in the center of Lyon, good quality price balance. Bedrooms are small but comfortable and the hotel seems to have been renovated recently. Reception staff was very helpful. Would stay there again.

Thank Anacaldeira7
alexandralyon, La réception at Hotel Alexandra, responded to this review

Dear Ana, We really thank you for this comment. All of them are important for our staff. We see that you really enjoyed the central location and our services. We hope to see you very soon; “terrace” is always appreciated, in particular on sunny days and you could enjoy it ! Best regards, The Alexandra’s Hôtel staff.

Brussels, Belgium
Reviewed 2 weeks ago via mobile

Very pleasant hotel for a couple. It is very cosy and full of charms. We had a room at the fifth floor under the roof - just be careful with the wooden beams :-) The only downside is the cost of parking (18 eur) for one night which seems to be on the high side. The staff is very pleasant...

Thank delongx
alexandralyon, La réception at Hotel Alexandra, responded to this review

Dear travelers, Thank you to have written this comment. All the Alexandra’s staff thanks you for this really great comment! We are really happy to see that your stay in Lyon was successful and that you like the romantic ambiance in our rooms ! About the garage, it’s one of the rare private garage in the city center, completely safe...

Reviewed 4 weeks ago via mobile

Very fast and friendly lady checked us in. She was so accomdating and tried her very best with all our queries. Not only did she allow us to view available rooms to our satisfaction, she checked us in early and gave us a coffee whilst we waited for the room to be ready (less then 20 min wait) I only...

Thank Mylinh P
alexandralyon, La réception at Hotel Alexandra, responded to this review

Dear Mylinh, Thank you for writing such a nice comment. The entire staff of Hotel Alexandra is delighted to read it and thank you for your kindness. Apparently, your stay was nearly perfect! Our main wish is that each one of our guests could feel like you, leaving our hotel. In the room you don’t have a coffee machine but...

Reviewed 7 January 2017

Nice little hotel! Just off a large pedestrian shopping street, in the heart of Lyon, this hotel is ideally located. Rooms are lovely but small - not a big issue as stayed for 1 night only. There's a small patio around which a few rooms are located. Staff are helpful.

Thank Vadim A
alexandralyon, La réception at Hotel Alexandra, responded to this review

Dear Vadimmr, We wish you a happy 2017 and we will be glad to see you soon. Room 7 you occupied last month is one of the rooms around the private patio. For your next stay, if you prefer, we could propose you another type of room on a higher level where you could have a nice view of the...

Haute-Vienne, France
Reviewed 15 December 2016

We stayed here when visiting Lyon for the Light Festival & Christmas Market. The hotel is ideally situated for exploring the city on foot. We had a room at the rear of the building on the 3rd floor above the terrace which was clean, comfortable and quiet given the central location of this vibrant city. The hotel is situated on...

Thank ACBeevers
alexandralyon, La réception at Hotel Alexandra, responded to this review

Dear traveler, We thank you for writing such a nice comment about our hotel! Our entire staff works in the hope to make of each guest’s stay a special moment and it’s very important for all of us to know that our job is appreciated! Our wish is that, after your positive experience, we could count on you as our...

North Bay, Canada
Reviewed 29 November 2016

Perfect small hotel. Rooms are clean and comfortable. Three of us shared one room for one night and it was perfect. The place is so secure and safe. They lock down the hotel after 10pm and you just have to buzz to get in. This place is so safe that we forgot to close our door, we left our door...

Thank bjandrr
alexandralyon, La réception at Hotel Alexandra, responded to this review

Dear guest, We are very pleased to read your comment, which follows your stay in Lyon and in our hotel. It’s a pleasure for us to see that you really enjoyed the central location of our hotel and our professionalism. Our staff is available 24h/24 for the comfort and for the security of all our guests and we are glad...

118 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (97)
Bathroom (8)
View from Room (8)
Room/Suite (19)
Hotel & Grounds (7)
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Management photos: Courtesy of the property manager

All Management Photos (21)
Hotel & Grounds (3)
Dining (5)
Room/Suite (11)
Bathroom (2)


  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Multilingual Staff

Additional Information about Hotel Alexandra

Address: 49 rue Victor Hugo, 69002, Lyon, France
Region: France > Auvergne-Rhone-Alpes > Rhone > Lyon
Price Range: RM443 - RM768 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Alexandra 4*
Number of rooms: 34
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Also Known As:
Alexandra Hotel Lyon
Hotel Style:
#21 Business Hotel in Lyon
#23 Luxury Hotel in Lyon
#27 Romantic Hotel in Lyon
#32 Family Hotel in Lyon
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Alexandra staff and other travellers.
4 questions
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Buffalo, New York
3 months ago
St. Petersburg, Florida
over a year ago
Orlando, Florida
over a year ago

See all questions (4)

Questions? Get answers from Hotel Alexandra staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the 3rd and 4th floors facing the rear will be quieter.”
ACBeevers, 15 Dec 2016 | Read review
“The first floor is too close to the reception, where the elevator stops every time you go up or down the building.”
931wernerr, 20 Aug 2016 | Read review
“Ask for the room with the skylight ;-)”
Luna-14_T, 23 Jan 2016 | Read review
“Top floor rooms towards the terrace and the roofs offer the best view and less noise.”
Djian, 22 Nov 2015 | Read review
“Room 60. End of...!”
rodp358, 17 Aug 2015 | Read review
5 of 5