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Traveller (220)
Room & Suite (129)
Dining (26)
Overview
  • Excellent22%
  • Very good51%
  • Average20%
  • Poor5%
  • Terrible2%
Travellers talk about
“train station”(61 reviews)
“concert hall”(11 reviews)
“old town”(46 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
All hotel details
Additional information
Offers from Novotel Freiburg
Special Offer: CHEAPEST ONLINE RATES!
Offers from Novotel Freiburg
Special Offer: CHEAPEST ONLINE RATES!
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,812)
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529 results
Traveller rating
112
239
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43
23
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LanguageEnglish
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112
239
112
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All reviewstrain stationconcert hallold townbusiness hotelsmall poolsuperior roomexcellent locationdecent hotelhot and cold foodmain stationcity centreblack forestconvenient locationrooms are largebusiness tripmini barunderground parking
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1 - 5 of 529 reviews
Reviewed 1 week ago via mobile

I stayed three nights! Two good points: location and breakfast. Negatives: staff and customer service. Whatever you ask and if the staff member doesn’t know or doesn’t care, their response is: it will be back tomorrow or I will have my colleague call you tomorrow....More

Thank Coolgalroks
Response from 5383Novotel, Manager at Novotel FreiburgResponded 4 days ago

Dear guest, thank you very much for your visit and your review. I am sorry that your stay didn't meet your expections, especially in regards to our service at the reception. The customer orientation and warm welcome at the reception is absolutely important to us....More

Hotel's Favourite
Reviewed 1 week ago via mobile

The hotel is right opposite the central railway station as well as tram and bus station. Very very convient to travel not only in Germany but any part of Europe. Five minute from place where u get variety of food options plus ice creams parlour...More

Thank sunita g
Response from 5383Novotel, General Manager at Novotel FreiburgResponded 1 week ago

Thank you very much for your great review. I will be happy to share your kind words with my team and hope to welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

Reviewed 1 week ago

The hotel is in a great location near trains and trams and not far from city centre. The rooms are nice. There is no air conditioning so it is unbearably hot in summer. There is no iron and the ironing room is constantly in use...More

Thank calmtravel56
Response from 5383Novotel, General Manager at Novotel FreiburgResponded 1 week ago

Thank you very much for your visit and your review. I am sorry that your stay didn't meet your expections, especially in regards to our housekeeping service and the ironing facility. Please allow me to express my sincerest apologies for the inconveniences caused and be...More

Reviewed 1 week ago

Proximity to train station is a plus. Hotel has its own separate parking. Breakfast is fairly extensive. In hotel restaurant is fairly limited in its menu, but there are plenty of places in town. the rooms are small but adequate. this is a good place...More

Thank waiake1
Response from 5383Novotel, General Manager at Novotel FreiburgResponded 1 week ago

Thank you very much for your visit and your review. I'm glad that the location and our food was to your satisfaction and appreciate your comments. We hope to welcome you back soon in Freiburg. Best regards, Xavier Chanrion General Manager

Reviewed 3 weeks ago

We arrived in Freuburg without a booking and so were pleased to get a room for three nights here. The hotel is comfortable but characterless. Our room had all the usual things with reasonable en suite, minibar and air conditioning. The restaurant was closed and...More

Thank Jeremyrobin
Response from 5383Novotel, General Manager at Novotel FreiburgResponded 2 weeks ago

Thank you very much for your visit and your detailed review. I am sorry that we didn't meet your fullest expactations. I appreciate your comments a lot, especially in regards to the fixed menu. In matters of the star ranking I can advise that the...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Wheelchair Access
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Restaurant
Pool
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$130 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Freiburg im Breisgau
#6 Family Hotel in Freiburg im Breisgau
#10 Romantic Hotel in Freiburg im Breisgau
#10 Luxury Hotel in Freiburg im Breisgau
#13 Business Hotel in Freiburg im Breisgau
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$130 - US$194 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Freiburg im Breisgau
#6 Family Hotel in Freiburg im Breisgau
#10 Romantic Hotel in Freiburg im Breisgau
#10 Luxury Hotel in Freiburg im Breisgau
#13 Business Hotel in Freiburg im Breisgau
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (220)
Room & Suite (129)
Dining (26)
Pool & Beach (7)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
planesight
14 May 2018|
Answer
Response from 5383Novotel | Property representative |
Dear Guest, thank you very much for your request. We do welcome pets at our hotel. The fee per pet is EUR 11,00 per day. Hoping to welcome you soon and best regards, Maria from Novotel Freiburg Am Konzerthaus
0
Votes
arup9991
12 May 2018|
AnswerShow all 3 answers
Response from SimonJDW | Reviewed this property |
Two mins, the station is literally in the Hotel reception.
1
Vote
Evelyn V
20 May 2017|
AnswerShow all 8 answers
Response from Olaf J | Reviewed this property |
There should enough headroom. I was there during winter time and remember suv with ski boxes. To be sure call the hotel reception. Then speak English.
1
Vote
Room Tips
"Anything above the ground floor is fine"
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"I have no advise."
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"No noise problem here despite being close to the railway and road."
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"Choose a quiet room at the back of the hotel"
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