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All reviewstrain stationconcert hallold townbusiness hotelsmall poolsuperior roomexcellent locationdecent hotelhot and cold foodmain stationcity centreconvenient locationblack forestbuffet breakfastspacious roomsstayed here for nightswi fi
The hotel is in the city centre and 5 minutes walk from the railway station which was very convenient as we travelled from Frankfurt Airport by train.
The hotel receptionist was efficient and helpful. The rooms were clean and tidy. The bed was very comfortable...More
I have stayed at the Novotel Freiburg on a number of occasions and have always been satisfied with the service I have received. Check in was effortless thanks to the ability to check in online prior to arrival. The staff are always welcoming. The rooms...More
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Response from 5383Novotel, General Manager at Novotel FreiburgResponded 5 weeks ago
Thank you very much for the positive feedback and the top remarks on the location and the room. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with...More
The hotel is located at the center of Freiburg, which was convenient for me to get to.
I emailed the hotel's customers' relation ahead of my arrival, asking for parking options, but I never got an answer.. :-(
Still, when I arrived, the service was...More
Second time staying at this hotel.
It seems to have dated considerably in the last 12 months, the reception area looks very grubby and worn out.
Car park is huge and located underground.
Location of the hotel is good, just a short walk in to...More
Stayed one night only, not exactly meeting my expectations. The room was ok, but very warm and it was not possible to to turn on ac or open a window as it was next to the noisy train station.
Restaurant was closed before 8 PM...More
Thank Lars N
Response from 5383Novotel, General Manager at Novotel FreiburgResponded 3 weeks ago
Dear Lars, thank you very much for your review and your constructive criticism. We regret that your stay didn't meet your expectiations. Please be assured that I already took the appropriate measures in regard to the maintenance of our room and bar service and accepti...More
Breakfast is included in most room rates. The difference between the cheapest room with and without breakfast is 12€ which might be the price. Even if it costs more, say 15-18€ it's worth the price. Wide selection of food... More
Breakfast is included in most room rates. The difference between the cheapest room with and without breakfast is 12€ which might be the price. Even if it costs more, say 15-18€ it's worth the price. Wide selection of food and drinks. Avoid the peak hours an go preferably very early or late to get a seat. Don't worry, there will be always fresh supply if something runs out during the official breakfast hours. You can sit longer but they will clear the buffet then.
There is an underground parking garage with a reserved part for the hotel. Just ride down into the garage in front of the hotel and you see the signs for Novotel. Underground there is a separate entry with a barrier where... More
There is an underground parking garage with a reserved part for the hotel. Just ride down into the garage in front of the hotel and you see the signs for Novotel. Underground there is a separate entry with a barrier where you get a ticket. So you don.t need to go to the lobby first. When you leave you pay the ticket in the lobby; max 14€/day. You then have half an hour to pack your car.