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The Westin Grand Berlin

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#88 of 662 Hotels in Berlin
Certificate of Excellence
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2,582 Reviews from our TripAdvisor Community

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Showing 1,636: English reviews
Los Angeles
Reviewed 4 March 2013

As SPG Platinum members, we try to stay at Westins as much as possible where ever we travel. Glad we ended up here on our 4 days in Berlin over the summer. It's a beautiful, large hotel in a perfect location for sightseers. It worked out very well as we were forced to get two rooms due to their fire...

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Helpful?
1Thank Melissa H
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear guest, we do appreciate indeed reviews of our guests as they show us if and where we can improve our service. Please take our thanks for your efforts to evaluate us. We do enjoy your nice comments; we really regret that you did not like our breakfast buffet as other guests do. However, should your travel plans bring you...

New York City
Reviewed 3 March 2013

We were a bit worried about the noise of the construction, based on other reviews, but because it was winter and our windows were closed, we were not at all bothered by noise. Our 10 year old son enjoyed watching the construction, in fact. We had a second room for my parents who were upgraded to a garden view, which...

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Helpful?
Thank losvegas14
Westin_Grand_Berlin, Executive Secretary at The Westin Grand Berlin, responded to this review

Dear guest from N.Y., we are so pleased that you have chosen our hotel during your Berlin-stay. And we are indeed very pleased to read that you loved to be with us. Thank you so much for giving us your impressions. We have shared your nice comment also with Noreen. And indeed a lot of our guests take the construction...

London
Reviewed 2 March 2013

Very good hotel, right on Friedrichstraße. The staircase in the lobby is majestic. Rooms are well appointed, in Westin-style. I have been here around 20 times and I can recommend the following: ask for a room which is not opening on the huge atrium, it can be a bit noisy sometimes; do not go for one of the recently renovated...

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Helpful?
Thank LondonNM
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear guest, we are sure that Berlin visitors will appreciate your evaluation as we do. Thank you for being our guest and thank you for your comments. And we can assure you that you will be served buffalo mozzarella when you order it. We would be pleased to convince you upon your next stay - please order the mozzarella to...

Ljubljana, Slovenia
Reviewed 1 March 2013

The rooms are very clean, the bed extremely soft (some may not prefer this though), the bathroom is a pleasure to be in. I must say that I was quite pleased with everything but found the breakfast too expensive (32 EUR). It is true that they had everything that you could image - loads of choices, but I mean, how...

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Helpful?
1Thank fillout
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear guest, thank you very much for your honest evaluation. We loved to meet our guests expectations and are pleased to see if we were sucessful. It's too bad that you did not enjoy our breakfast as other guests do. But you can choose from our a la carte menue just a small breakfast for less money. A kettle can...

Concord, North Carolina
Reviewed 19 February 2013

While they tout Heavenly Beds, they're really referring to the bed linens and duvet. The mattress was very uncomfortable, and not in league with US Westin's. Otherwise, room was very quiet, away from construction noise. Why don't they mention the subway construction going on on two sides of the hotel? Fortunately, I was facing a courtyard, and had quiet.

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Helpful?
3Thank James M
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear guest, Thank you very much for giving us your impressions and please take our apology for inconveniences. Please rest assured that we of course offer the Heavenly Beds of Westin and most our our guests enjoy them. We regret if you did not but we hope we will get occasion to convince you during your next stay. Yours Westin...

Washington DC, District of Columbia
Reviewed 17 February 2013

I stayed at the Westin Grand Berlin in February of 2011 (forgot to review it back when I stayed so have noted it as traveled this month as it didnt allow reviews as far back as two years) while on business for 5 days. The hotel was clean and well appointed. The bathroom had radio speakers in the ceiling and...

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Helpful?
1Thank LilJetsettter
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

We thank you very much for being with us and for your efforts to evaluate us honestly. Constructive hints are appreciated indeed for monitoring our service standard. And we really regret your experience with our service staff; we have evaluated it already. You can assure that we normally offer polite and guest orientated service; we are working continuously on it...

Denmark
Reviewed 16 February 2013

Having read the recent reviews I was a bit hesitant. Luckily, there was no need to be. I arrived very early, and since I had some work to do I was really hoping that I could have a room. Which I could. The booking site through which I had made the booking had failed to forward it to the hotel,...

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Helpful?
1Thank milledyn
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear guest from Denmark, we enjoyed to read your nice comment which confirmed us to doing a good job. Of course, we do monitor our service level every day for a consistently good service and the comments of our guests help us a lot in our daily endeavour. Thank you very much for your evaluation and advices which we take...

Copenhagen, Denmark
Reviewed 13 February 2013

This is a grand hotel, but it could’ve been much grander. The grand part is historical: the hotel – with its striking lobby and sprawling architecture – is a reminder of a lavish past, when hotels were built for millionaires and celebrities, not penny pinching tourists. The thick carpets in the lobby, the woodwork in the rooms, the marble bathrooms,...

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11Thank WarmWhite
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear guest, first of all we say thank you for your detailed and honest report and for share with us your impressions. As often mentioned before, genuine guests comments are valued indeed. And therefore we have evaluated your experiences internally to take corrective actions. For any inconveniences we sincere do apologize and we would be really pleased to get a...

Liverpool, United Kingdom
Reviewed 10 February 2013

Our thoughts on this hotel are extremely mixed, which is why it only gets an average rating, so I'll list the good and bad points as we saw them and let people decide for themselves. Good : Location is central and perfect base for seeing the city Bad : No mention on the website that the roads surrounding the hotel...

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Helpful?
6Thank Bueller1961
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear guest, First of all we thank you for choosing our hotel during your Berlin visit. And we sincere thank you for your honest and constructive comments. You can be assured that we have evaluated your review with the appropriate departments for improving our service offer and internal standards, especially with the Front Office Manager and the Pool Manager. It...

Hamburg, Germany
Reviewed 3 February 2013

Since it is conveniently located in the Midst of the Midst of Berlin (and very near my office), I often stay in this hotel. It is frequented by many Americans (since it belongs to a US hotel chain) and some VIPs (i.e. Rihanna) and offers "grand" features like a ballroom like foyer. And a classic, traditional design. The staff is...

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Helpful?
5Thank MissGeorge
Westin_Grand_Berlin, Executive Office at The Westin Grand Berlin, responded to this review

Dear Guest, Thank you very much for being our guest and also for bringing your experiences to our attention. Obviously and unfortunately you experienced some unprofessional service and we really regret that we could not meet your expectations. You can be assured that we have evaluated your comment with the appropriate departments and will take corrective actions to improve our...

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Staying in Mitte

Neighbourhood Profile
Mitte
The centre of Berlin, Mitte is most famous for sights like the Brandenburg Gate, Alexanderplatz, and Museum Island. The central location makes this one of the city's most expensive places to live. It is here the oldest traces of the city can be found, and evidence of some significant transformations, as well. The gangsters that once ruled the impoverished streets between Alexanderplatz and Hackescher Markt have given way to an international crowd pursuing fashionable designer clothes, the newest food trends and frequenting the many craft shops. Graphic designers have taken up residence in what used to be backyard barns and stables. There are still vestiges of the old days, however. The occasional housing complex is a reminder of the neighbourhood’s past. And if you look carefully, an old 1920s ball house nestled amongst the art galleries and exhibitions of Auguststrasse can still teach you how to dance the old fashioned way.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Relish Restaurant & Bar
Relish Restaurant & Bar
Cuisines: European, French, International, Central European
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Famous location in the historic city centre, trendy district "Berlin-Mitte", on the corner "Unter den Linden"/ "Friedrichstrasse" and very well connected to all public transportation.Sights like Brandenburger Tor, Checkpoint Charlie, Museumsinsel and Gendarmenmarkt within walking distance. 400 Elegant rooms and suites, lavish lobby with grand staircase, restaurant, bar, summer terrace, spacious hotel garden, spa with indoor pool, fitness area, business center, 10 function rooms. Have a little relaxation and stay well! ... more   less 

Additional Information about The Westin Grand Berlin

Address: Friedrichstrasse 158 - 164, 10117 Berlin, Germany
Region: Germany > Berlin > Mitte
Price Range: RM572 - RM1,442 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Berlin 5*
Number of rooms: 400
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Also Known As:
The Westin Grand Berlin Hotel Berlin
Westin Hotel Berlin
Westin Berlin
Berlin Westin
Hotel Style:
#32 Spa Hotel in Berlin
#45 Business Hotel in Berlin
#67 Luxury Hotel in Berlin
#69 Romantic Hotel in Berlin
#70 Family Hotel in Berlin
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Grand Berlin staff and other travellers.
24 questions
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Questions? Get answers from The Westin Grand Berlin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for garden view”
 of 5 bubbles Franny1987, 19 Feb 2017 | Read review
“Rooms looking into garden are very peaceful.”
 of 5 bubbles Flangelica, 12 Feb 2017 | Read review
“Ask for modern room on side by Unter den Linden”
 of 5 bubbles BlueWindez, 15 Jan 2017 | Read review
“I would suggest booking a room with a garden view.”
 of 5 bubbles williamn945, 4 Jan 2017 | Read review
“Room overlooking garden is nice”
 of 5 bubbles Eireboi, 3 Jan 2017 | Read review
5 of 5