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Mercure Hotel Berlin City West

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Mercure Hotel Berlin City West
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485 Reviews from our TripAdvisor Community

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Showing 80: English reviews
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Bangkok, Thailand
Reviewed 5 days ago NEW

Traveling on business, fully understood it is a busy period, booked and confirmed with the Privilege Room, was given the single room lowest category of the hotel, without any explanation or information, only being confronted with the front desk ladies.... was told all Privilege Room were sold, so what good is the confirmation..... even they were willing to reduce the...

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Helpful?
Thank HFHM2013
SBobon, Manager at Mercure Hotel Berlin City West, responded to this review

Dear Ladies and Gentlement, we feel sorry for all circumstances. This situation is unacceptable. Many thanks for this detailed comment. Have a good day. Best regards Stefanie Bobon General Manager

Reviewed 5 weeks ago via mobile

The hotel is located just few minutes from Tegel and has a U stop just 1 minute from the hotel. That means good comunication. Hotel is Mercure standard. No surprises. The reception and in general all the staff are really kind and williing to help.

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Thank Pedro A
Reviewed 4 December 2016 via mobile

Dated, almost "Etap" feeling rooms. Very basic tea/coffee facilities in room (paper cups, powdered creamer, no spoons or stirring utensils). Less-than-diplomatic member of staff on the front desk checking us in. Vehemently telling me I was wrong, I hadn't booked the room type or included breakfast that I thought. Turned out that I was right and it was a mistake...

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Thank Bryony H
Oslo, Norway
Reviewed 3 December 2016

Room is spacious, clean and modern, function well, with reasonable good training facility. Located right besides subway station. The only negative I have is about the breakfirst, first the choice of food is moderate. The price is 18 EUR which is rather high considering you can have a decent dinner in Berlin for about 15 EUR.

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Thank Jonathan537
Vaasa, Finland
Reviewed 20 October 2016

Review collected in partnership with Amoma.com
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Thank ernor519
Reviewed 9 October 2016 via mobile

There are many other better hotels you can stay in while in Berlin. Upon entering my room there was an overwhelming smell of dusty carpets and heating - I did not want to take off my shoes. The air conditioning is poor. The bed is okay. The breakfast is good.

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Thank Christina H
beau bassin, mauritius
Reviewed 3 October 2016

Hotel is well situated near an entrance for the U bahn. Room is clean. TV shows mainly german films and a few english and french news channels. The AC was not working and the hotel staff me informed thta the AC is switched off because it was not that hot. But this should be left at the judgement of the...

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Thank sameer k
Reviewed 16 September 2016

The hotel's best recommendable feature is the food: the breakfast buffet is great, the restaurant had a good selection of wines and food and sevice was friendly and efficient. The room was modern, but uninteresting., andsthough clean the whole hotel is slightly worse for wear and needs a shine-up!

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Thank Sigrun R
SBobon, General Manager at Mercure Hotel Berlin City West, responded to this review
Google Translation

El amor Sigrun R, Gracias por la revisión de su estancia. Estamos encantados de que te haya gustado. Las obras...

Antwerp, Belgium
Reviewed 11 September 2016 via mobile

The hotel: location, furnitures and food was really correct. But the management was not trained accordingly to the expected level of that kind of hotel. After 1 hour, we got visit from disappointed people to whom our room was appointed... Today was needed support from them at different moment but each time, our request took long minutes before a appropriate...

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Thank Oli_Vdl
Alexandria, Virginia
Reviewed 23 July 2016

I stayed here for five nights in July of 2016 and was more than happy with my experience. The Hotel is near Tegel Airport, and though a bit out of the way from the center is actually right next to an U-Bahn station that can take you anywhere in the city in a short time. (Being out of the center...

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Helpful?
Thank Peter M
SBobon, Manager at Mercure Hotel Berlin City West, responded to this review

Dear Mr. Peter M, we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is great to hear that you was satisfied with our location, with the staff and also with our restaurant. Thank you again...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Mercure Berlin City West is a modern, fully airconditioned, 3 star hotel with 119 rooms in northern Charlottenburg. From the underground station right outside the hotel, the Kurfurstendamm is just 10 min away via a direct line. 8 km from central Berlin (Mitte) and just across from SIEMENS and NOKIA SIEMENS NETWORKS, the hotel is only 10 min drive from Berlin Tegel Airport, Berlin Spandau intercity train station and the exhibition centre. Summer terrace with pool. Free parking close to the hotel. ... more   less 

Additional Information about Mercure Hotel Berlin City West

Address: Ohmstr. 4-6, 13629 Berlin, Germany
Region: Germany > Berlin > Spandau
Price Range: RM344 - RM659 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Berlin City West 4*
Number of rooms: 119
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Hotel.de, Agoda, ACCOR and Priceline so you can book your Mercure Hotel Berlin City West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Accor Hotel Berlin City West
Hotel Style:
#117 Family Hotel in Berlin
#146 Luxury Hotel in Berlin
#150 Business Hotel in Berlin
#161 Romantic Hotel in Berlin
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hotel Berlin City West staff and other travellers.
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Questions? Get answers from Mercure Hotel Berlin City West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room was quiet in inner ward side. No experience of other rooms.”
 of 5 bubbles ernor519, 20 Oct 2016 | Read review
“Tube station around the corner.”
 of 5 bubbles 759sigrunr, 16 Sep 2016 | Read review
“Ground floor rooms just as quiet. Stayed away from the road”
 of 5 bubbles paulbC993BX, 12 Jan 2016 | Read review
“Prefer rooms on top floor with balcony....”
 of 5 bubbles agustussr, 26 May 2015 | Read review
“Get a room facing the garden, it is a bit more quiet.”
 of 5 bubbles zlaton, 25 May 2015 | Read review
5 of 5