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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
This is a very well designed hotel. From the animal theme running throughout but managing to stay away form being kitsch, the cleverly segregated areas, to the Martin Margiela towels, it is obvious that much love, time and thought was put into putting this all...More
Thank Cyba
Response from Karolin_Brueckner, Manager at Hotel Zoo BerlinResponded 6 July 2017
Dear Cyba,
Thank you for your nice rating! Glad you have enjoyed your stay at our HOTEL ZOO BERLIN!
We will note your preference for showers without a door in your profile. For your next stay, please book a higher category. Our Deluxe Rooms for...More
This place is excellent, visionary, and elegant. Dinner and breakfasts at Grace were exceptional. Muro, our waiter at dinner is an example of professionalism. We got a few comedy glances at breakfast as we rolled in after a few nights in the clubs, but more...More
Thank Alex J
Response from Karolin_Brueckner, Manager at Hotel Zoo BerlinResponded 6 July 2017
Dear Alex J,
Thank you so much for your gorgeous feedback! It was a pleasure having you in our HOTEL ZOO BERLIN! Please come back soon!
First of all we made our booking through booking.com and had booked a twin room. We were given a double bed. When I checked our reservation and rang reception to complain the man on it was very unconcerned. He said he'd ring me back and...More
Thank Eimearpixie
Response from Karolin_Brueckner, Manager at Hotel Zoo BerlinResponded 30 June 2017
Dear Eimearpixie,
Thank you for the rating and the valuable feedback therein! Our intension is to satisfy each and every single guest, no matter if, they are dripping in or lacking money and botox ;-)
My apology if our staff seemed unconcerned. This is never...More
On 19th of February, my wife and I arrived at Hotel Zoo Berlin with a confirmed order made through an online website,
We arrived at the hotel before noon and checked in with the confirmation voucher we received from the website, paid 400euro deposit for...More
3 Thank assaf74
Response from Karolin_Brueckner, Manager at Hotel Zoo BerlinResponded 10 July 2017
Dear assaf74,
Thank you for you feedback and please excuse the inconvenience concerning your reservation! As far as I know, the issue is clarified and resolved meanwhile.
Due to a system error, a wrong price was published on Prestigia.com. Hence, you received a Grand Deluxe...More
Such a cool place. The staff were all so professional and friendly. The room was perfect as was the location. Highly recommended We really enjoyed our stay at Hotel zoo. Convenient to everything in fascinating Berlin.
Thank Bschwa781
Response from Karolin_Brueckner, Manager at Hotel Zoo BerlinResponded 23 June 2017
Dear Bschwa781,
Thank you so much for your charming full point review! Glad you have enjoyed your stay at our HOTEL ZOO BERLIN and looking forward to welcoming you again!
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
Amenities
Top amenities
Room Service
Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Meeting Rooms
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$163 - US$357 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#94 Luxury Hotel in Berlin
Room types
Non-Smoking Rooms ,
Suites ,
Accessible rooms
Number of rooms
145
Reservation Options
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Breathe in Berlin’s royal past while walking through the gardens of beautiful Charlottenburg Palace, which lends its name to this well-heeled neighbourhood. Here you'll find some of the oldest homes in the city: upper-class apartment buildings with ornate facades and marble-floored foyers line the cobblestone streets. Stroll by sophisticated restaurants, through little parks, or around Lake Lietzensee. Window shop
...More
down Kurfürstendamm, the most renowned high-end shopping street in Berlin, where you can find all the big designer names. In the evening, visit one of the old theatres close by Zoo Station which were nightlife hot spots in the 1920s, or dine in one of the many international restaurants around Savignyplatz before heading to other parts of town for a night out.
Response from Karolin_Brueckner | Property representative |
Dear pirk1146,
We have a non-smoking policy within the hotel. Some of our Panorama Rooms offer a balcony, in case you wish to smoke during your stay. Otherwise, smoking is only permitted outside of the hotel.
Therefore... More
Dear pirk1146,
We have a non-smoking policy within the hotel. Some of our Panorama Rooms offer a balcony, in case you wish to smoke during your stay. Otherwise, smoking is only permitted outside of the hotel.
Therefore, there is no cigarette smoke in our HOTEL ZOO BERLIN.
Best regards,
Response from Karolin_Brueckner | Property representative |
Hi Katy,
The GRACE bar is indeed operated externally Tuesday through Saturday from 7 pm. In case entrance is not permitted, all drinks and snacks are also served in our LIVING ROOM.
Our ROOFTOP terrace is available for... More
Hi Katy,
The GRACE bar is indeed operated externally Tuesday through Saturday from 7 pm. In case entrance is not permitted, all drinks and snacks are also served in our LIVING ROOM.
Our ROOFTOP terrace is available for hotel guests, open Mon. through Sat. depending on the weather, but highly requested for private events. It will only be open until mid September.
We would recommend to reserve a table in the GRACE restaurant beforehand. Availability cannot be guaranteed otherwise.
We look forward to welcoming you!
Best regards,
Karolin
Malaysia