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Sofitel Hamburg Alter Wall

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#25 of 320 Hotels in Hamburg
Certificate of Excellence
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1 room 2 adults 0 children
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2,201 Reviews from our TripAdvisor Community

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Showing 753: English reviews
Toronto, Canada
Reviewed 6 days ago NEW

Wonderful rooms, incredible decor and super service in a great location! It is in the canal and historic centre of Hamburg and a short walk to the waterfront. You walk out the door and you are in the middle of the city. Staff helped arrange tours and went out of their way to be helpful. Only down side was we...

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Helpful?
Thank LiveLightly5
Dusseldorf, Germany
Reviewed 1 week ago

We have stayed in this Sofitel many times as it's our favorite hotel when we visit Hamburg. Even though we had -again- a great stay, we've noticed that the last few years, the service is not as good as it was. Might be us, after comparing price/quality - meanwhile the price of the room, drinks and food has increased considerably....

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Thank 12Nathalie
Reviewed 2 weeks ago via mobile

Stayed here for two nights for New Years Eve and we really enjoyed our stay. Check-in experience went smoothly, no long queues and very friendly staff. The rooms are clean, bed with very comfortable matresses. I did not really enjoyed the decor (furniture), as it made the room look quite crowded. (Superior room with canal view) The bathroom was really...

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Thank Monique11B
Sydney, Australia
Reviewed 2 weeks ago

1. We arrived in our room to find the fire alarm wrapped up in a plastic bag. We rang the reception to ask if the alarm was working and they didn't know. They said they would send a maintenance person to have a look. Several phone calls and 1.5 hours later a guy came and just pulled off the bag....

Review collected in partnership with Accorhotels.com
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Thank travelsignp0sts
Bad Ragaz, Switzerland
Reviewed 2 weeks ago via mobile

I was on a business trip and brought my wife. While I was attending a meeting she enjoyed the beautiful spa. As the meeting took longer than scheduled, i called the reception and asked for a late check-out. No problem at all, the staff took care of it and informed my wife about the delay. Upside for her, she could...

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Thank Tom_Taper
Reviewed 3 weeks ago via mobile

Perfect location at the heart of city. Lots of shops and shopping arcades around the hotel for every budget. The famous Rathaus is within a few mins walking distance. The room reminded me of my dormitory years. The design of the room is very basic, the walls are painted bold gray. Indeed, the room is all over cold grey that...

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Thank ambassador-tr
Chester, United Kingdom
Reviewed 3 weeks ago

Stayed for 2 nights in December for Night of The Proms at Barclaycard Arena, and to visit the Christmas Markets. The Hotel was very clean and tidy. The reception staff were busy on arrival but we had a warm welcome. The room was at the front of the Hotel but we never heard any noise for the 2 nights. The...

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Thank kath c
Virginia Beach, Virginia
Reviewed 3 weeks ago

Stayed there on a two day quick visit to my old home town. The hotel is very well placed, strategically close to the harbor and the shopping district downtown. Excellent staff, very attentive and always forward thinking and helpful. The rooms are wonderful, if you get a view towards the Fleet (the water way) you will love it watching the...

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Thank Lothar56
Reviewed 5 weeks ago

We stayed in Hamburg during the weekend for the annual Christmas trip to Hamburg and had decided to try out a new hotel. We have tried other Sofitel hotels before and have had great experiences early, why we entered the hotel with some expections. However I must say that Sofitel Hamburg is pretty average when it comes to the level...

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Thank Teddy_Denmark
Edinburgh, United Kingdom
Reviewed 17 December 2016

This was a really excellent stay - we visited Hamburg for the Christmas markets and couldn't have been happier with our choice of accommodation. The hotel offered everything as the location is absolutely fantastic and our room was superb. We arrived at about 11 in the morning and could check in although our room wasn't ready (I got a text...

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2Thank George M

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more   less 

Additional Information about Sofitel Hamburg Alter Wall

Address: Alter Wall 40, 20457 Hamburg, Germany
Region: Germany > Hamburg > Hamburg-Altstadt
Price Range: RM632 - RM1,330 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Number of rooms: 241
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, ACCOR, Booking.com, Priceline and Agoda so you can book your Sofitel Hamburg Alter Wall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel
Hotel Style:
#11 Family Hotel in Hamburg
#11 Spa Hotel in Hamburg
#12 Romantic Hotel in Hamburg
#22 Luxury Hotel in Hamburg
#22 Business Hotel in Hamburg
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Hamburg Alter Wall staff and other travellers.
4 questions
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Riverhead NY
Manchester, United Kingdom
over a year ago

See all questions (4)

Questions? Get answers from Sofitel Hamburg Alter Wall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great if you can get a room facing the canal”
 of 5 bubbles LiveLightly5, 17 Jan 2017 | Read review
“Take a room with a view towards the water”
 of 5 bubbles Lothar56, 28 Dec 2016 | Read review
“Mine was canal facing and might have been quieter as a result”
  • Each side of the bed has a sliding door to access the bathroom
  • The bathroom had a heated floor
  • Prestige suite, diving doors to the bedroom partly closed
 of 5 bubbles L7619GSmarkm, 14 Dec 2016 | Read review
“Try to get a canal view room”
 of 5 bubbles ttourist, 13 Nov 2016 | Read review
“Well, all rooms have nice design. This is the top thing I like at this hotel.”
 of 5 bubbles 368nikys, 3 Nov 2016 | Read review
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