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Sofitel Hamburg Alter Wall

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#26 of 318 Hotels in Hamburg
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Sofitel Hamburg Alter Wall
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2,310 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Hamburg Alter Wall
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Showing 790: English reviews
Carinthia, Austria
Reviewed 3 weeks ago

During a business trip I took the chance to add the weekend to visit Hamburg. It turned out, that the Sofitel was a perfect host. The quality of room and service was excellent. As a Accor Business Card holder and gold member I could enjoy an up-grade, very appreaciated (thank you ;-). Room and bath room were absolutely clean, the...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank JoFra9800
Chelmsford, United Kingdom
Reviewed 3 weeks ago via mobile

Really liked the hotel. Good spacious room and bathroom. Breakfast provided really excellent choice and quality, if a little pricey (€50 for us as a couple and then only if we signed up for all 3 days at reception, otherwise it would have been €64). My gripes are few: we felt the hotel lacked a bit of character. And the...

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Thank TravelGuide33
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear TravelGuide33, we very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Canton of Basel, Switzerland
Reviewed 3 weeks ago via mobile

I stayed at this Sofitel for two nights. The room was lovely, very cosy and comfortable and rather big. Tried calling reception and housekeeping a few times but didn't get through. Finally worked when calling with my own mobile.

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Helpful?
Thank Hannah G
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Hannah, thank you very much for your comment. I always appreciate honesty words. Criticism and hints how to do things better, will help us to reach our goals and increase our guest’s satisfaction. We are very grateful that you described your experience which will help us to improve. I will also see how we can solve your mentioned issue...

Reviewed 3 weeks ago via mobile

It is a very good hotel, but I have faced problems with the internet connection in almost every stay. They need to improve such an important service in these days. You cannot work or simply watch a movie properly.

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Thank Claudio P
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Claudio P, thank you very much for taking the time to tell us about your experience at Sofitel Hamburg Alter Wall. We are pleased to read that you enjoyed your stay with us and that you had a positive experience at the hotel. Moreover I would like to thank you for the valued information regarding the internet connection and...

Reviewed 3 weeks ago via mobile

Was here on business for 2 nights. Still here. The room I got was great with a good view overlooking the canal. Service 3/10 (some staff friendly, some unfriendly, rude, snappy even sacarstic - far below what I would expect from a Sofitel), Spa 5/10 nothing special (friendly staff), overall ambience 6/10 (a little outdated and stuffy for me). Still...

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Helpful?
Thank Peter A
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Peter A, thank you very much for your comment. I always appreciate honesty words. Criticism and hints how to do things better, will help us to reach our goals and increase our guest’s satisfaction. We are very grateful that you described your experience which will help us to improve. I will also see how we can solve your mentioned...

Amsterdam, The Netherlands
Reviewed 3 weeks ago

I actually came to Sofitel after a mixup with reservations. Not the best start, I thought, but crankiness quickly subsided after entering its spacious, clean, well decorated house-styled room and marble-lined bathroom. Polite staff and yummy breakfast, can't go wrong with the location either. Hope I'll revisit sometime soon.

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Thank Dimitris K
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Dimitris K, thank you very much for having taken the time to share the experience of your stay at Sofitel Hamburg Alter Wall. I was pleased to read that you enjoyed your stay at our hotel. We look forward to welcome you back in the near future. Best regards, Gilles Felgen General Manager

Baku, Azerbaijan
Reviewed 3 weeks ago

Freshly refurbished hotel, fantastic location, nicely decorated rooms. All was very fine. Haven't explored restaurant. But the terrace overlooking to channel was simply so great. Definitely one of the best (if not a best) place to stay in Hamburg. BTW - I stayed in all 5 stars hotels in Hamburg in the center of the city. Thus, may have a...

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Thank crocusaz
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear crocusaz, I would not want to miss the chance to thank you for the positive evaluation of your recent stay. I am glad to read that your room and the location of the hotel were to your satisfaction and the entire team would be pleased to welcome you back in the near future. I hope you had a memorable...

Geneva, Switzerland
Reviewed 3 weeks ago

Review collected in partnership with Accorhotels.com
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Thank Kate N
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

London
Reviewed 4 weeks ago via mobile

Good modern hotel in a great location behind the Rathaus. Very comfy bed and clean and spacious rooms. However the free wifi is painfully slow. Almost not worth having. I guess it's so bad that you're tempted to pay for their premium wifi! Why do hotels still do this?

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Thank JonArnoldImages
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear JonArnoldImages, thank you very much for taking the time to tell us about your experience at Sofitel Hamburg Alter Wall. We are pleased to read that you enjoyed your stay with us and that you had a positive experience at the hotel. Moreover I would like to thank you for the valued information regarding the internet connection and kindly...

Palma de Mallorca, Spain
Reviewed 4 weeks ago via mobile

Best hotel in the best location, very close to city hall and all shopping area. Nice views to the channel from the rooms which are large and very comfortable! You can also enjoy the spa downstairs with sauna and even a warm water swimming pool

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Helpful?
Thank juanjosesalgueiro
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear juanjosesalgueiro, I would not want to miss the chance to thank you for the positive evaluation of your recent stay. I am glad to read that your room and the location of the hotel were to your satisfaction and the entire team would be pleased to welcome you back in the near future. I hope you had a memorable...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more   less 

Additional Information about Sofitel Hamburg Alter Wall

Address: Alter Wall 40, 20457 Hamburg, Germany
Region: Germany > Hamburg > Hamburg-Altstadt
Price Range: RM744 - RM2,122 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Number of rooms: 241
Reservation Options:
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Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel
Hotel Style:
#11 Family Hotel in Hamburg
#12 Romantic Hotel in Hamburg
#12 Spa Hotel in Hamburg
#22 Luxury Hotel in Hamburg
#22 Business Hotel in Hamburg
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Hamburg Alter Wall staff and other travellers.
5 questions
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Riverhead NY
Manchester, United Kingdom
over a year ago

See all questions (5)

Questions? Get answers from Sofitel Hamburg Alter Wall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Canal side - as high as you can get.”
SeattleMears, 16 Apr 2017 | Read review
“Ask for a room facing the river”
emcedi, 11 Apr 2017 | Read review
“rooms overlooking the channel”
crocusaz, 30 Mar 2017 | Read review
“The higher the better, (helps to be friendly at the checkin counter”
StevenJson, 15 Mar 2017 | Read review
“Superior rooms are beautifully decorated and spacious. Canal view doesn't differ much from city view.”
Jelle67, 9 Feb 2017 | Read review
5 of 5