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The Westin Grand Frankfurt

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#29 of 267 Hotels in Frankfurt
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The Westin Grand Frankfurt
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1,303 Reviews from our TripAdvisor Community

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Chicago, Illinois
Reviewed yesterday NEW

We found a flushing toilet in our third room. We do appreciate that it was a suite. However, I would have been fine with first room if the toilet flushed. I do not appreicate the work of moving rooms twice after the first. The gym has been scaled back since our last Messe show two years ago. There is now...

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Helpful?
Thank Justine W
Reviewed 4 days ago NEWvia mobile

This place is by far some of the most high class and best service that I've every received from an SPG hotel in the world. They treat me with respect and they know me by name. When I come here it feels like home. This is the only place I stay when I am in Frankfurt

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Helpful?
Thank John B
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear John, As you may imagine, your compliments are a true delight for the entire team of the Westin Grand Frankfurt and we are glad you experienced such an inspiring time with us. A big THANK YOU for taking the time to share your feedback. Looking forward to welcoming you soon again at The Westin Grand Frankfurt. Best regards, Miriam...

Palo Alto, California
Reviewed 1 week ago

Pros: Just down the block from an S-bahn train station and a straight train to the airport Keurig machine in each room Cons: Did not have heavenly Westin beds Room was not spotlessly clean Staff was kind of curt and not cheerful No upgrades available for SPG status I would recommend you stay in another SPG property in Frankfurt

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1Thank byrule62
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear byrule62, Thank you very much for giving us your honest review on your recent stay with at The Westin Grand Frankfurt. Please be assured that we have taken up your points ín order to focus on the area in need. For your information, Heavenly bed mattresses may slightly differ from continent to continent and depending on the purchasing date....

Ohio
Reviewed 1 week ago

Location is great. Staff was friendly and helpful. Internet is outrageously priced. An obvious intent to gouge customers. I complained politely and the staff acknowledged that it is the most frequent complaint. The listing mentions that free wifi is available but you have to be very careful to read that it is only in the lobby. You have to pay...

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Helpful?
Thank Moundou
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear Moundou, We would like to thank you for your honest and constructive feedback and of course for having taken the time to share your experience with us. It might be interesting for you that Wi-Fi is free of charge at our lobby area and restaurant as well in the room for card holders of our frequent traveller SPG membership...

Bucharest, Romania
Reviewed 2 weeks ago via mobile

The hotel to choose if you want to be within walking distance of what's to see in Frankfurt. That said, it is he financial capital and when compared to other cities, not much to see. The hotel was nice, clean and safe.

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Thank marktheshark2015
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear markttheshark2015, Thank you very much for positive review of our hotel. In addition to the many pedestrian areas and shopping centers, there is quite a lot to discover in Frankfurt, apart from the Old Opera, the historic Town Hall area (Römer), not to forget the large number of museums along the river Main (Museumsufer/museum embankment) and the old Sachsenhausen...

Singapore
Reviewed 2 weeks ago via mobile

A few steps away from the S bahn station, it's a short distance away from the airport. Good quiet room with a nice bed. Good for a stopover. Near lots of restaurants and main shopping area. Supermarket right opposite.

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Thank oec
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear oec, We are more than pleased to receive your high-score evaluation and thank you very much for sharing it. We are happy that you fully enjoyed our Westin "Heavenly Bed", a bed standard which you will find in all the Westin Hotels worldwide. Looking forward to welcoming you again in the near future. Best regards Miriam Ballweg Executive Assistant...

Ghent, Belgium
Reviewed 4 weeks ago via mobile

We have stayed here for three nights. Location of the hotel is amazing, very central. The rooms are spacious and clean. Very modern. WiFi is very good. Spa (sauna's) is good as well. All the extra's are a bit pricey if you need something. But the service is very good: you just call for any amentie and they do their...

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Thank Mirooke
GMWestin F, Manager at The Westin Grand Frankfurt, responded to this review

Dear Mirooke, Thank you so much for your positive feedback and kind comments. The location is indeed very central, near to all sightseeings and the famous shopping area "Zeil". We look forward to welcoming you hopefully very soon again. Best regards, Miriam Ballweg Executive Assistant Manager i/c Rooms

Winter Springs, Florida
Reviewed 10 February 2017 via mobile

I had a very nice room, especially for a European hotel. A king sized bed, a large bathroom, lots of room to spread out, and a Nespresso machine for my morning coffee. The hotel serves a very nice breakfast that was included in my room price. They have a nice bar, a couple restaurants, a spa, and a nice workout...

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Thank REVoigt
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear REVoigt, Many thanks for taking the time to share your evaluation with us and the Tripadvisor community. We are delighted to read that you enjoyed your stay and our facilities. Your kind words are an excellent motivation for the entire team. Looking forward to welcoming you soon again at The Westin Grand Frankfurt. With refreshing regards, Miriam Ballweg EAM...

New York, NY
Reviewed 9 February 2017

The rooms are a bit old but kept very well . The beds are VERY comfortable as in most Westin's. The service is excellent and the neighborhood cant be beat. The train from the airport goes directly to the hotel. Shopping and restaurants a few steps from the hotel.

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Thank DeLionK
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear DeLionK, Thank you very much for your wonderful feedback and compliments. In our aim to maintain the high standards for which Westin Hotels are known, we place great importance on guest's commentary. It will be a delight to welcome you again in Frankfurt and at The Westin Grand Frankfurt. Best regards, Miriam Ballweg EAM i/c of rooms

Helsinki, Finland
Reviewed 7 February 2017

An overall nice hotel. The interior of main entrance is great . The room was decent but something was missing (still don't know). Bathroom was very clean and it looked as it was recently renovated Breakfast was fantastic , great variety of everything . I used the spa area (sauna and pool) it was ok . I have seen better...

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1Thank JosephSp
GMWestin F, General Manager at The Westin Grand Frankfurt, responded to this review

Dear JosephSp, Thank you for the kind review which we received from you. We continuously focus on improving our performance to keep it at the highest possible level. Therefore, we are very grateful for your honest feedback. We hope to see you soon again at The Westin Grand Frankfurt, With best regards, Miriam Ballweg Executive Assistant Manager / EAM i/c...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The five-star nonsmoking hotel The Westin Grand Frankfurt was carefully and elaborately renovated in 2007. It is blessed with an ideal location, just steps to the well-known Zeil shopping street and the exclusive Goethestrasse boulevard, within close proximity to all attractions in the city. The 371 newly designed rooms and suites are decorated in warm shades and tones and equipped with modern, comfy furniture and a flat screen television. The Heavenly Bed(R), a Westin innovation with special mattress, guarantees a good night's sleep. All rooms and suites have high speed internet, three telephones with integrated answering machines, as well as individually controlled air-conditioning. Furthermore, all rooms are equipped with an iron and ironing board, a safe and a Nespresso coffee machine. Access to the internet free of charge in lobby, restaurant and bar. Our 4 restaurants and bars offer new and familiar delights for your palate. You can choose between regional and traditional Japanese cuisine, a drink or a snack. The world is your oyster. The conference level offers 12 rooms, equipped with the latest conference technology, in various sizes: Events for up to 1,000 guests can be handled with ease; for festive banquets up to 320 guests can be accommodated. The new pool and fitness area is the ideal place to relax. Apart from a sauna, bio sauna and a swimming pool, we also offer you beneficial massages and personalised beauty treatments. Parking available for a fee. ... more   less 

Additional Information about The Westin Grand Frankfurt

Address: Konrad-Adenauer-Str. 7, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Price Range: RM596 - RM2,206 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Grand Frankfurt 5*
Number of rooms: 371
Reservation Options:
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Also Known As:
The Westin Grand Frankfurt Hotel Frankfurt
Westin Grand Frankfurt
Westin Frankfurt
Frankfurt Westin
Hotel Style:
#5 Spa Hotel in Frankfurt
#9 Business Hotel in Frankfurt
#16 Family Hotel in Frankfurt
#18 Romantic Hotel in Frankfurt
#22 Luxury Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Grand Frankfurt staff and other travellers.
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Questions? Get answers from The Westin Grand Frankfurt staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room close to the elevator as the shape of the building has some buildings that are a long walk”
 of 5 bubbles DeLionK, 9 Feb 2017 | Read review
“stay above the 2nd floor”
 of 5 bubbles tedp101, 3 Feb 2017 | Read review
“All rooms are equally good, though the upper floors would be preferable for views and privacy.”
 of 5 bubbles rwellstoo, 23 Jan 2017 | Read review
“Ask for a room away from the elevator bank.”
 of 5 bubbles Julieona1a, 21 Jan 2017 | Read review
“Stay elsewhere.”
 of 5 bubbles Sartorialista, 13 Dec 2016 | Read review
5 of 5