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Sheraton Frankfurt Airport Hotel & Conference Center

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Sheraton Frankfurt Airport Hotel & Conference Center
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3,588 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Frankfurt Airport Hotel & Conference Center
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Showing 2,664: English reviews
Illinois
Reviewed 10 August 2015

I am completely satisfied with my last stay at this hotel -- the Club room on the 7th floor was very clean, it was very quiet, all the amenities were in proper working condition, the bed was ultra-comfortable for a long rest after a very long flight. I was courteously greeted by the receptionists on the ground floor and on...

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Helpful?
1Thank irina g
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Mrs. irina g, Thank you for your feedback and for taking the time to provide us with your thoughts on how you experienced your stay at our hotel. A hotel can only be as good as its staff and I am happy to read that my team, especially Mr. Lindner, took good care of you. I will gladly forward...

New York, New York
Reviewed 9 August 2015

We had stayed at this hotel in 2012 and had a terrible experience. Last fall, we stayed there twice, due to the Lufthansa strikes (are we sensing a pattern here?). It was a much more positive experience, and I wanted to come back and thank the staff at this hotel for making a stressful experience a little better, and for...

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Helpful?
Thank ysolde
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear ysolde, Thank you so much for taking the time to share such a detailed and great feedback with us. We really appreciate that! Your review is a motivational boost for us this morning and we will gladly forward your kind words to our staff. We aim at offering a consistently high service standard across all departments. Thank you for...

Portimao, Portugal
Reviewed 8 August 2015 via mobile

Paying € 250,00 per night for an out of date room, with unfinished wardrobe is a shame for a 5 star hotel, part of such a big hotel chain. Very bad experience. I can say it is the worst hotel I have ever stayed in terms of room/ comfort (I travel for business and stay in average in more than...

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Helpful?
1Thank Edprofi
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Edprofi, Thank you for taking the time to let us know your comments from our last stay at our hotel. Unfortunately, we did not meet your expectations. I am really sorry that we disappointed you. We will of course look into the topics you raised and improve the areas that were not in a presentable state. I hope that...

Belo Horizonte, MG
Reviewed 6 August 2015 via mobile

The hotel is almost inside of the airport and from there you can take any metro way. Staff were really kind and helpfull to us. Breakfast was perfect and also the "dinner". Nice room and general service.

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Helpful?
Thank Isabella S
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear isabelladot, Thank you so much for the short but great review! We really appreciate that. It makes us happy to see that you enjoyed your stay with us. We hope your travels will bring you back to Frankfurt in the near future. It will be our pleasure to welcome you back! Kind regards, Ralf Stresing General Manager

Doha, Qatar
Reviewed 5 August 2015

Bravo to excellent hospitality given by the hotel staff ! . The rooms are very comfortable ,clean and it comes with a mini coffee maker (which comes handy). The gym is fully equipped with very friendly gym attendants who serves you lime water or with a orange slice which is a cheesy boost for your workout. All in all this...

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Helpful?
1Thank EshanFDO
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear EshanFDO, Thank you so much for your great feedback and your recommendation. We really appreciate that. I will gladly forward your compliments to our associates at the gym. Thank you for calling us “one of the best airport hotels you have been to”! We couldn’t have asked for a better compliment. Warm regards from Frankfurt, Ralf Stresing General Manager

The Hague, The Netherlands
Reviewed 3 August 2015

Although on the outside this fine hotel resembles military barracks, on the inside you get a very warm welcome from friendly staff. The only objection to the check-in procedure is that it could go a little faster. The rooms are very comfortable, and the double bed is really perfect for a good night sleep. It is very conveniently joined by...

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Helpful?
1Thank Cristiano_9
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Cristiano_9, Thank you very much for writing a review. We were pleased to welcome you to our hotel. I am glad to hear that you enjoyed our comfortable sweet sleeper beds, which are designed to improve the circulation for a better night’s sleep. And indeed, our location is very convenient for travelers. We are just a stone’s throw away...

New York City, New York
Reviewed 3 August 2015

I was in Frankfurt for business. I stayed at this hotel which is adjacent to the airport. Very convenient and easy to find. The accommodations was above basic but not upscale either. The staff was very friendly and helpful. The hotel gym is beyond basic. I did not dine in the hotel but was in starbucks every morning. The only...

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Helpful?
Thank LilMommaMeeks
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear LilMommaMeeks, Thank you for choosing our hotel for your stay during a business trip. And thank you very much for posting a review on TripAdvisor to share your experience with us. Our The Glass House Café is a lovely place to start a busy day and our gym is a perfect place to relax after an exhausting business day....

Hong Kong, China
Reviewed 1 August 2015 via mobile

+Appears to be the most convenient of the Frankfurt Airport hotels, with a direct bridge across to Terminal 1 (Area B) +Facilities wise, very functional (international menu at restaurant, coffee machine in room, etc) Note I'd personally probably rate the above positives more than the below negatives, given the nature of the hotel. -Pretty rundown and makeover long-overdue -Signage to...

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Helpful?
Thank Will P
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Will P, Thank you very much for staying at the Sheraton Frankfurt Airport Hotel during your journey and for taking the time to post a review about your experiences. You are right: We are not a Holiday Resort Hotel, but we are a well-equipped airport hotel with an ideal location for travelers and business people. We do our best...

Costa Mesa, California
Reviewed 1 August 2015

My son and I had a quick late evening stop on our way from Mallorca to Croatia. Despite the fact that Lufthansa and Croatia Airlines changed our reservations at the last moment, our short stay at the Sheraton was great. Restaurant was open late, food was great, staff extremely nice at the late hours. I got a free beer for...

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Helpful?
Thank Rato T
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Rato T, Thank you very much for staying at our hotel and summarizing your experiences for the readers of TripAdvisor and us. I hope you have a great time in beautiful Croatia! I am so glad to read that you enjoyed your stay with us and thank you very much for complementing our staff – especially Ms. Camille Ramon...

Aptos
Reviewed 31 July 2015

Stayed for one night prior to our flight to the UK. The traffic getting to the hotel was horrible! Parked onsite - we would have been better off dumping our car at the rental location and using transportation. Room service dining was prompt and good-quality, but expensive. Breakfast buffet was excellent. One complaint: I asked to take a breakfast tray...

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Helpful?
Thank Greg H
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Greg H, I hope you had a safe trip after your stay here in Frankfurt. Thank you for posting a feedback on this website to let us know how we scored. I regret that you were not entirely satisfied. Please be assured that we will forward your feedback to the department concerned in order to improve our service. Thank...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 

Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Price Range: RM484 - RM1,108 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton
Hotel Style:
#13 Family Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#27 Luxury Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Silence to the extreme (for external noises)”
 of 5 bubbles Teedeegee, 9 Feb 2017 | Read review
“book an Executive room”
 of 5 bubbles DietmarF_12, 7 Feb 2017 | Read review
“Nice easy walk to the terminal for morning flight”
 of 5 bubbles U9923TWdanielh, 6 Feb 2017 | Read review
“As a SPG platinum member I have always received a renovated room”
 of 5 bubbles 871yas, 17 Jan 2017 | Read review
“Definitely ask for rooms on higher floors (6 or higher) that face the airport, especially if you are into airport views.”
 of 5 bubbles nealj622, 2 Jan 2017 | Read review
5 of 5