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Sheraton Frankfurt Airport Hotel & Conference Center

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#23 of 270 Hotels in Frankfurt
Certificate of Excellence
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Sheraton Frankfurt Airport Hotel & Conference Center
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3,535 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Frankfurt Airport Hotel & Conference Center
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Showing 2,636: English reviews
Pune
Reviewed 1 June 2015

I would have given this hotel 5 stars but then had a few issues with the room. Booked this hotel for day use (8AM to 6 PM)since i had a 12 hours layover between flights. Costed me Euro 119 If you are not in possession of a Schengen visa then you should not book this hotel since one needs to...

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Helpful?
2Thank traveller_diary_2010
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear review2010, Thank you very much for posting a review after already sharing your feedback on our restaurant with us. I am glad that we could you provide you with (almost) everything you needed on your stopover in Frankfurt. I am sorry though that the disposable razor did not come up to scratch and that the phones in your room...

Brussels, Belgium
Reviewed 1 June 2015

I was hesitating between three or four points for this hotel. What I really liked about it is that it is the closest to the check in counters of all the Frankfurt airport hotels. Since the airport itself is huge, this is a big advantage, especially if you have to check in for an early flight. I really liked the...

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Helpful?
Thank Sunstar1019
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Sunstar1019, I appreciate that you gave us four points – thank you very much! It is nice to see that our staff impressed you. Seeing that you did not feel entirely at home, nevertheless, I would like to suggest that you try our Club floor at your next stay. I am pretty sure that you will love the wonderful...

Reviewed 1 June 2015 via mobile

Excellent service at Flavors restaurant. Accommodating staff, shout out to Norman. Hotel room is ok, obvious renovations had been done. Location is just perfect for a 24 Hr stay as everything is adjacent to the hotel.

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Helpful?
1Thank Xai S
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Xai S, Thanks a lot for sharing your thoughts about your recent hotel stay with us. Normandy was very happy about your remark. Great to see that you had a relaxing stay and were pleased with the hotel and our services. We hope you will soon return. Best regards, Ralf Stresing General Manager

North Carolina
Reviewed 31 May 2015

a tired,too busy with too little staff hotel. wifi is not fr in th rooms only in th lobby! really? at 200 a night not free??? 9uro registration is slow room srv is slow,asks for payment. I had in past stay happily . staff friendly, but not enough to mak stay worth it.

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Helpful?
Thank rhamba k
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Hello rhamba k, It seems that we did not make you feel entirely at home at our hotel. I am sorry for causing you a disappointment. We will certainly work on our shortcomings so that we can offer you a splendid service at your next stay. Thank you for sharing your thoughts with us. Best regards, Ralf Stresing General Manager

Los Angeles, California
Reviewed 29 May 2015

We made a reservation and our flight changed. In need to change the reservation, we experienced the absolute worse customer service. It seems that the employees at the reservation department are hiding behind policies and there to avoid assisting guests. Traveling is part of our business and we stayed at Sheraton's all over the world. We NEVER had anything such...

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4Thank Naturals-Inc
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Naturals-Inc, Thank you for your message. I am sorry that we disappointed you. To prevent complications on your journey, it is always better to book cancellable room rates and flights. Once you have booked a non-cancellable room, you cannot change it. I regret that this policy annoyed you so that you rated your entire stay negatively. We hope to...

Kailua-Kona, Hawaii
Reviewed 29 May 2015

Spend one day at the Sheraton Airport Frankfurt, Restaurant and Bar employees more than attentive, excellent customer service, not afraid to go the extra mile. Even the EUR27 Hamburger was out of this world!

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Thank Velissimo
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Aloha Velissimo, Thank you! What a great feedback – it is much appreciated that you recommended our hotel and rated our services so high. When will you return to Frankfurt? We hope to see you soon again. Best regards, Ralf Stresing General Manager

Reviewed 29 May 2015 via mobile

Stayed here for one night for transit and flight connection purposes. Very elegant just like any other Sheraton. I really can't say much because I was tired when I got there. Ask for a wakeup call if you think you're gonna miss your flight. It will guarantee that you wake up.

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Helpful?
1Thank SAAD_and_FATIMA
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear SAAD_and FATIMA, Many thanks for staying at our hotel and giving us your feedback afterwards. I think it is great that you shared your experiences with us. I hope we have made a lasting impression although your stay was rather short. We would love to welcome you soon again. Best regards, Ralf Stresing General Manager

Las Vegas,Nevada
Reviewed 29 May 2015

This was the nicest hotel we stayed at during our month vacation in Europe. This hotel was fantastic, clean, modern with very large rooms. The staff which are many were amazing-friendly, always smiling and willing to answer any questions and handle any problems that may come up. The staff helped us set up our Wi-Fi which was appreciated. The Wi-Fi...

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Helpful?
1Thank Psychiatrist
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Psychiatrist, Thank you very much for your awesome review. We remember you well and look forward to seeing you in October. We highly appreciate that you gave us such a good score and summarized your stay in such a charming way. See you soon! Best regards, Ralf Stresing General Manager

Yorkshire
Reviewed 28 May 2015

I don't normally write about individuals but I felt I had to take the time to write about the amazing staff in the Costa cafe in the Sheraton Hotel, Frankfurt Airport namely Shantel Smith. What an absolutely amazing person she is. We arrived at the hotel for the Sight City event a week ago and as exhibitors attending meetings, we...

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Helpful?
3Thank Julie D
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Julie D, Many, many thanks for your fabulous review. Shantel was overjoyed by your kind words. I am happy to see that she left such a good impression and delighted you with her friendly service attitude. We hope you will be at the Sight City event again next year. Best regards, Ralf Stresing General Manager

Worcester, United Kingdom
Reviewed 28 May 2015

As per usual this year we stayed at the hotel for the Sight City exhibition. Lots of customer meetings in the excellent lobby café and as always great service from Ben who gave us a warm welcome and very attentive service for the week.

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Helpful?
Thank steveb2277
Mr_Ralf_Stresing, Geschäftsführer at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear steve2277, Thank you for visiting the Sight City fair at our hotel again this year. And thank you also very much for your positive feedback and the commendation of Mr. Ben N’Hila. We hope you will be among the visitors again next year or maybe even drop by in between. Best regards, Ralf Stresing General Manager

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 

Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Price Range: RM513 - RM1,462 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
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Also Known As:
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Hotel
Frankfurt Sheraton
Hotel Style:
#13 Family Hotel in Frankfurt
#19 Luxury Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As a SPG platinum member I have always received a renovated room”
 of 5 bubbles 871yas, 17 Jan 2017 | Read review
“Definitely ask for rooms on higher floors (6 or higher) that face the airport, especially if you are into airport views.”
 of 5 bubbles nealj622, 2 Jan 2017 | Read review
“We have stayed in many rooms over the years. They are all comfortable and quiet.”
 of 5 bubbles sbruckel, 17 Dec 2016 | Read review
“Check out their executive rooms”
 of 5 bubbles tshissler, 15 Dec 2016 | Read review
“rooms are OK if you just want to stay here; go elsewhere if you want a European meal before you leave”
 of 5 bubbles RestSeeker2, 13 Dec 2016 | Read review
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