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Sheraton Frankfurt Airport Hotel & Conference Center

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#28 of 274 Hotels in Frankfurt
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Sheraton Frankfurt Airport Hotel & Conference Center
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3,401 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Frankfurt Airport Hotel & Conference Center
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Showing 2,546: English reviews
Cologne, Germany
Reviewed 14 April 2015

I only stayed a few hours so I cannot elaborate much. Check in was a breeze, walking from the airport train station to the lobby. Unfortunately, nobody offered to carry my luggage, I would have expected a bell boy. The only other negative aspect was the hotel room tv set, which was very difficult to use with the remote control....

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Helpful?
1Thank Countrybob
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Countrybob, Thank you very much for staying at our hotel. I appreciate that you took the time to write a few sentences about your stay. We are happy to read that you enjoyed our Sweet Sleeper Bed as well as our soundproofing system. On the other side I regret to read that all bellboys were busy assisting other guests....

Powell, Ohio
Reviewed 13 April 2015

Wanted to share that my overall experience of staying at this hotel was great. Two ladies in particular stood out above the rest. Lina and Daniela, who were working in the buffet area. They went above and beyond to make sure that me and my guest were comfortable. They even sang a song in German! Sometimes the little things that...

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Helpful?
1Thank Abraham K
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Abraham K, Thank you very much for your excellent comment. It is a pleasure to read that you felt so well taken care of. I am proud of my team which did their best to show you the high level of hospitality we are passionately working for. Your kind comments made Lina and Daniela very happy. We are very...

Reviewed 13 April 2015 via mobile

Many shops inside the airport Easy access to train to the city Staffs not so friendly Rooms looks old however big Good Breakfast buffet Internet very slow some area no connection ....................................................

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Helpful?
Thank Mid P
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Mid P, Thank you very much for your time to share your impressions about your recent stay at our hotel. I regret to read that we were not able to meet your expectations in all aspects. I would appreciate to get more feedback about your impression of unfriendly staff members. If you time allows, please contact me at Ralf.Stresing(at)Sheraton.com...

Reviewed 13 April 2015 via mobile

It was April 1st. My flight was cancelled and I had to spend night @ the airport in Frankfurt... Hard to describe my feelings about extension of my trip by additional night... Lufthansa gave me voucher to Sheraton... It is a shortcut as in overall it took me almost 2 hours to get voucher and boarding pass for flight next...

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Helpful?
Thank MaciekMarcin
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear MaciekMarcin, Thank you very much for this outstanding feedback. The little things matter - like being welcomed by team members who greet the evening with exactly what you wanted but didn't need to ask: a delicious dinner with a glass of wine and a warm hello. Thank you very much for your encouraging comments about our team. Lina and...

Reviewed 12 April 2015

Travelling from Paris to Johannesburg, we had to catch a connecting flight from Frankfurt. Our flight was delayed till the next morning, and we were put up at the Sheraton at the airport. The check-in was seamless, and the hotel is beautiful. However, we were given supper in a bare conference room, from a limited buffet. I understand that we...

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Helpful?
Thank Marelize C
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Marelize C, Thank you very much for taking the time to bring your concerns to our attention. At our hotel we do not make any difference between stranded guests and individual guests. Every guest is welcome and we always try to make every guest happy. I am sorry that you were not satisfied with our dinner buffet. Please note...

Frankfurt, Germany
Reviewed 11 April 2015

Simply put, great food and really friendly service esp. Jenny and Patricia Such a treat Stayed here for two night and really enjoyed my time: quiet, professional service, very polite, and really good service at restaurants every time I visited Rooms are clean and overall service is really great Just a couple of minutes walk from Airport - that is...

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Helpful?
2Thank Amir G
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Amir G, Just wow – same compliment back to you for taking the time to offer such a bunch of compliments. We are very happy that you enjoyed a great two-night stay with us and look very much forward to be your hosts again. Please feel free to contact me at any time. It will be my pleasure to...

Frankfurt, Germany
Reviewed 11 April 2015

She's so professional and customer oriented. If I was in hotel business, I'd hire her. She's an excellent employee. When I arrived because of a delayed LH flight, I was in a very bad mood. But she managed to cheer me up.

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Helpful?
Thank Jochen B
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear Jochen B, Thank you so much for your feedback. I appreciate very much that you wrote down what you like about our hotel. I am happy that my staff and the services provided by them have turned your stay into a memorable experience. It will be my pleasure to share your feedback with Jenny. I am sure she will...

Mainhausen, Germany
Reviewed 10 April 2015

I was just stopping through at the Frankfurt Sheraton Airport for a business meeting and had a bunch of questions about the area. While just having some coffee at the Sheraton Cafe I received great assistance from the personnel. Ms. Zeitler was clearly very busy and still found the time be very helpful with all of my questions. Really appreciated...

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Helpful?
1Thank GilmaninGermany
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear GilmaninGermany, What a wonderful feedback! Thank you so much for sharing your impression with us. You mentioned Ms. Zeitler and her team which I agree are most talented hosts with passion. Your feedback makes us proud and we will certainly forward it to all of our team members. We are very much looking forward to welcome you back soon....

Switzerland
Reviewed 10 April 2015

Spent a night at this hotel as our flight out of FRA was leaving quite early. As we were traveling with our kids, we booked the four bed family room. Check-in took forever as there were two travelers checking in who had some problem which occupied all reception staff. Once it was our turn though they apologized and were very...

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Helpful?
1Thank MaltedMilkball
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear MaltedMilkball, Thank you very much for your kind feedback. I am very pleased to read that you enjoyed a pleasant time with us. Featuring one double bed and two single beds, the Family Rooms are ideal when travelling with kids. It`s the perfect hideout for a family with 44 m2. We are very much looking forward to the pleasure...

Buenos Aires, Argentina
Reviewed 10 April 2015

the location is perfect if you need to travel as the hotel is adjacent to the airport, within 2 minutes walking distance throughout a tunnel, no need to go outside. but if you want to visit Frankfurt you can take the trains from the airport, only a few stops away. the staff is super efficient and kind. there is a...

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Helpful?
Thank veronica b
Mr_Ralf_Stresing, General Manager at Sheraton Frankfurt Airport Hotel & Conference Center, responded to this review

Dear veronica b, Thank you so much for your review. We really appreciate your time and feel honored by your compliments. It makes me proud to read that you liked the open and peaceful atmosphere at our Glass House lobby café and enjoyed a freshly brewed Starbucks coffee together with delicious pastries. Sounds like a perfect day to me. Again,...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Modern, upscale hotel at the top location of Frankfurt International Airport This well-established first class hotel has a perfect location: right at Frankfurt International Airport with connection to the freeways A3 and A5, long-distance and regional railway stations as well as suburban train station. The hotel in Frankfurt offers 1008 comfortable rooms and suites, the exclusive Sheraton Club Lounge, two restaurants, one cafe, two bars, two fitness centers and business center. Meetings, conferences, conventions or galas find the ideal framework and the best possible service at the Sheraton Frankfurt Airport Hotel & Conference Center. 60 Banquet and meeting rooms are available for meetings of all types and sizes. Events from two to 1200 persons are organized with style and innovation to turn every occasion into a special event. The event center SkyLoft impresses with its refined concept of space on two floors, with avant-garde interior design and innovative conference technology. It has never been easier to meet with colleagues, friends and family. The restaurants Flavors and Taverne provide lavish comfort. Specialties from around the world but also regional delicacies are offered on the menus. At the bars Lemons & Limes or Davidoff Lounge, guests can let the evening fade away in a relaxed atmosphere. And in the cafe The Glass House, one can enjoy snacks and drinks during the day while watching the hustle and bustle of the lively lobby. Here is the central meeting point of the hotel - a place of global encounters. Sports buffs will feel at home at the Sheraton Fitness gym. In this modern fitness area (400 m²), equipped with the latest cardio equipment, training is fun and adds variety to the everyday life. Sauna, steam bath, massage facilities and a hairdresser top off the hotel's wellness facilities. Parking available for a fee. ... more   less 

Additional Information about Sheraton Frankfurt Airport Hotel & Conference Center

Address: Hugo-Eckener-Ring 15 | Rhein Main Airport, 60549 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Price Range: RM414 - RM1,322 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Frankfurt Airport Hotel & Conference Center 5*
Number of rooms: 1008
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Also Known As:
Sheraton Frankfurt Airport Hotel And Conference Center
Sheraton Frankfurt Airport Hotel Frankfurt
Sheraton Frankfurt Hotel
Frankfurt Sheraton
Hotel Style:
#13 Family Hotel in Frankfurt
#20 Luxury Hotel in Frankfurt
#24 Business Hotel in Frankfurt
#44 Romantic Hotel in Frankfurt
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Frankfurt Airport Hotel & Conference Center staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Airport views are great; windows block any noise!”
  • Fitness room available 24/7
  • Room 7049
 of 5 bubbles TheTravelPro_us, 7 Dec 2016 | Read review
“High floor room facing away from the airport are quieter. Facing the airport are more entertaining.”
 of 5 bubbles alxnamly, 27 Nov 2016 | Read review
“Ask for a higher floor overlooking the runways”
 of 5 bubbles Nellie05, 27 Nov 2016 | Read review
“High floor, airport view”
 of 5 bubbles JoeK841, 19 Nov 2016 | Read review
“Ask for a free room upgrade”
 of 5 bubbles Gary_Worgh, 18 Nov 2016 | Read review
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